At last BAA get it nearly right|
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At last BAA get it nearly right|
I have often criticised my one-time employer BAA, mainly for its propensity for filling every available square metre with shops selling over-priced tat, or shops selling non-dutiable goods "duty-free", so that passengers are forced to camp out on the remaining floor space in the absence of seating.
However, 3 trips through the new T2 have confirmed my first impression that they have finally understood the main purpose of an airport passenger terminal.i
Well done, BAA!
However, 3 trips through the new T2 have confirmed my first impression that they have finally understood the main purpose of an airport passenger terminal.i
Well done, BAA!
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Good heavens whatever next, for BAA please read Heathrow Airport Holdings .........
When you precipitate your departure from BAA aka HAL by commenting at a senior management meeting that you didn't sign up to work for a bunch of
grocers who know nothing about the airport industry you're unlikely to land a PR contract, and so it proved.
When you precipitate your departure from BAA aka HAL by commenting at a senior management meeting that you didn't sign up to work for a bunch of
grocers who know nothing about the airport industry you're unlikely to land a PR contract, and so it proved.
Last edited by Capot; 30th Nov 2016 at 20:11.
Paxing All Over The World
If I may, Capot, not so fast with the compliments ... Whilst there are some seats at T2, BAA repeat the greatest failure of modern airports - the info screens are regular display panels in portrait mode and the actual text is only about 5cm high. Meaning that you have to stand very close to it to read.
In the good old days
the large 'flik-flak' boards could be read from 50m away. Now, there are crowds of people around the boards. If you find a seat - you cannot then read the boards - unless you have a telescope, or are using your smartphone to monitor the feed from the airport. 
The London railway station I use the most has large electronic displays but airports like the small panels as they are cheaper. And very difficult to read.
My congratulations to Capot and Basil for telling the truth - I hope it felt good.
In the good old days
the large 'flik-flak' boards could be read from 50m away. Now, there are crowds of people around the boards. If you find a seat - you cannot then read the boards - unless you have a telescope, or are using your smartphone to monitor the feed from the airport. The London railway station I use the most has large electronic displays but airports like the small panels as they are cheaper. And very difficult to read.
My congratulations to Capot and Basil for telling the truth - I hope it felt good.
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The other irritating issue with flight info screens is they rarely point at the seating areas. Thus, with a delay or no info yet, you have to keep getting up and go some distance to check & check again. Good luck living your luggage on the seat, or leaving the seat empty whilst you do so.
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The eyesight does get worse with age.
So why dont they just make tannoy announcemets in English and the language of the country the flight is going to>
Or have a live app as most passengers are too busy studying their smartphones and miss the flight and delay theother passengers
Anyhow they make money with fast track through security,which I dont use why not fast track from Security to the bars and seating area by passing the retail experiance?
Or have a live app as most passengers are too busy studying their smartphones and miss the flight and delay theother passengers
Anyhow they make money with fast track through security,which I dont use why not fast track from Security to the bars and seating area by passing the retail experiance?
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Well considering the number of last call announcements you get at UK airports whatever they are doing, they could be doing better.
One should be able to buy your 'duty free' (or whatever) on-line days before your flight and pick it up at your arrival airport. How difficult would that be?
One should be able to buy your 'duty free' (or whatever) on-line days before your flight and pick it up at your arrival airport. How difficult would that be?
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So why don't they just make tannoy announcements in English and the language of the country the flight is going to
There are some useful Apps available that give accurate and often more timely information than the departure 'boards' that I use regularly. A gate is often given sometime before the official 'Go to Gate' message is displayed on the terminal screen and that can be very helpful if you have some distance between you and the gate (particularly in T2 if boarding from the B gates).
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"One should be able to buy your 'duty free' (or whatever) on-line days before your flight and pick it up at your arrival airport. How difficult would that be?"
I'll bet 75%+ of duty free buys are impulse - all that lovely booze/perfume stacked up , an hour to kill, no seats..............
I'll bet 75%+ of duty free buys are impulse - all that lovely booze/perfume stacked up , an hour to kill, no seats..............
it would be good if the duty frees were actually sold at duty free prices. I have seen bottles of alcohol on sale at the local Co-Op for less when they have one of their promotions on.
Does calling a shop "Duty Free" and not selling at duty free prices contravene advertising rules?
Does calling a shop "Duty Free" and not selling at duty free prices contravene advertising rules?
"Lots of airports (including Heathrow) don't offer free wifi, and if you are just in transit it doesn't pay to 'roam'" says post 16.
"There's Wi-Fi available throughout the terminal to help you stay in touch or plan your travels. Just choose _Heathrow Wi-Fi and follow the on-screen instructions" says heathrow.com...and join their Rewards plan, it's unlimited !
'ZG
"There's Wi-Fi available throughout the terminal to help you stay in touch or plan your travels. Just choose _Heathrow Wi-Fi and follow the on-screen instructions" says heathrow.com...and join their Rewards plan, it's unlimited !
'ZG