Air Asia (Zest Air)
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Air Asia (Zest Air)
Back in February I booked flights CEB/BKI/CEB for 12/13 July, on 02 June Air Asia (Zest) emailed me to inform my flights have been cancelled and:
Well 12 days later, in a location where we don't have landline telephones and outgoing mobile calls are difficult, expensive and with disconnections frequent, still waiting for their customer CARE to contact me I revisited their email to read:
(Posting a link to an airline websites are prohibited on PPRuNe)
Well unable to telephone I visited the Air Asia homepage and for the life of me I cannot locate a "LiveChat" function there so I clicked a link I had been provided with to their e-form page, I duly e-formed them to ask, to the effect, "What do you lot call a few days and where the hell is my refund?" only to receive an email informing me:
I wonder why I hate low cost carriers with a vengeance 
... Alas I don't have much of a choice where I am located!
our customer care representative will be contacting you in the next few days
or you may call us at +632.7422742, open daily from Monday to Sunday from 7:00AM to 10:00PM (GMT+8) or use the LiveChat function in www.edited.com for 24/7 connectivity with our customer service agents.
Well unable to telephone I visited the Air Asia homepage and for the life of me I cannot locate a "LiveChat" function there so I clicked a link I had been provided with to their e-form page, I duly e-formed them to ask, to the effect, "What do you lot call a few days and where the hell is my refund?" only to receive an email informing me:
We will provide a more substantive response to your problem and an appropriate resolution within 14 days.
... Alas I don't have much of a choice where I am located!
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Classic
Refunding me having cancelled my flights for next week as long ago as 02 June Air Asia are now spamming me with emails inviting me to check-in online
I'm glad I'm getting old, I don't have so long to put up with this sh1t as some of you youngsters have
Refunding me having cancelled my flights for next week as long ago as 02 June Air Asia are now spamming me with emails inviting me to check-in online
I'm glad I'm getting old, I don't have so long to put up with this sh1t as some of you youngsters have
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long ago they wouldn't have been able to contact you at all - you'd have turned up at the airport to find it was cancelled............
or you'd have had to RECONFIRM three days ahead at one of their offices...... in person
or you'd have had to RECONFIRM three days ahead at one of their offices...... in person
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Harry,
The classic here is, to rebook or whatever a flight, they insist that one telephones their call centre.
Sure, I remember telephones, we had those when I lived in UK, just to get thru to my bank yesterday took 2+ hours of jungle cellphone calls having gone to a shop on three occasions to reload (3 times) the credit on my cellphone.
As for an airline office ... We don't even have a supermarket!!!
The classic here is, to rebook or whatever a flight, they insist that one telephones their call centre.
Sure, I remember telephones, we had those when I lived in UK, just to get thru to my bank yesterday took 2+ hours of jungle cellphone calls having gone to a shop on three occasions to reload (3 times) the credit on my cellphone.
As for an airline office ... We don't even have a supermarket!!!
