How could BA short haul improve?
Join Date: Jul 2004
Location: Cloud 9
Posts: 2,948
Likes: 0
Received 0 Likes
on
0 Posts
ExXB,
Yes, but when they telephoned me the day before that it was cancelled due technical I questioned "So there's not a spare aeroplane to the entire BA fleet to operate this service?" ... The BA liar on the other end of the phone replied "no".
I then asked if they had tried sub-chartering an aircraft in to operate the service, the BA liar replied to the effect that they had, I told him to give me an hour or so and I'd source them an aircraft to operate the service ... It was as clear as day that BA were lying and invol rerouted on a Luxair B737 to LHR with just a handful of pax on it provided the evidence.
So, yes, BA might have had a technical ATR in their fleet but my flight became cancelled for commercial reasons.
Yes, but when they telephoned me the day before that it was cancelled due technical I questioned "So there's not a spare aeroplane to the entire BA fleet to operate this service?" ... The BA liar on the other end of the phone replied "no".
I then asked if they had tried sub-chartering an aircraft in to operate the service, the BA liar replied to the effect that they had, I told him to give me an hour or so and I'd source them an aircraft to operate the service ... It was as clear as day that BA were lying and invol rerouted on a Luxair B737 to LHR with just a handful of pax on it provided the evidence.
So, yes, BA might have had a technical ATR in their fleet but my flight became cancelled for commercial reasons.
Join Date: Jul 2004
Location: Cloud 9
Posts: 2,948
Likes: 0
Received 0 Likes
on
0 Posts
Crewmeal,
But to add insult to injury, whilst travelling on a BA ticket, Luxair trashed my suitcase so much that it arrived on the LHR carousel so heavily taped that I barely recognised it.
Now take a wild guess how many BA staff were in attendance to meet and greet their passengers, their customers, off the Luxair flight?
Luxair, as an airline, had no representation in UK, I was a BA passenger so having completed a PIR with whoever the handling agent had been I addressed my claim to BA, time after time BA flatly refused to accept my claim for a new suitcase telling me to address it to Luxair who were non existent in UK!
"How can BA short haul improve?" Answer - Provide some sort of customer service that the customers may just find acceptable!
But to add insult to injury, whilst travelling on a BA ticket, Luxair trashed my suitcase so much that it arrived on the LHR carousel so heavily taped that I barely recognised it.
Now take a wild guess how many BA staff were in attendance to meet and greet their passengers, their customers, off the Luxair flight?
Luxair, as an airline, had no representation in UK, I was a BA passenger so having completed a PIR with whoever the handling agent had been I addressed my claim to BA, time after time BA flatly refused to accept my claim for a new suitcase telling me to address it to Luxair who were non existent in UK!
"How can BA short haul improve?" Answer - Provide some sort of customer service that the customers may just find acceptable!
