CASA Chief Executive
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Dear Mr Skidmore,
Congratulations on your appointment. If I could provide you with some feedback you may get an idea of the contempt that the majority of Pilots, Engineers & ATC's hold your organisation. I realise that this feedback means nothing to most CASA's employees, they know that they don't have to provide a service or meet any KPI's, being government employees they are unsackable and unaccountable.
I digress, I'm rostered on today but need to check whether my medical has been reinstated before performing duty. I've been on hold for 1 hour, 16 minutes and 42 seconds. I first rang avmed to be greeted with a recording advising me that Avmed would be closed between the 24th of December to the 2nd of January. mmmm, 9th of March, should be ok
then your service hung up on me, twice.
* You cannot consider your regulation as competent when you can't change a recording that's 2 months old and incorrect.
I rang the switchboard and advised them, they told me that due to the public holiday they were short of staff, public holiday, really? Not in NSW it's not.
* Aviation is 24/7 365. But you've got to have your public holidays off?
Bludgers the lot of you. Anyway, I'm sitting here, waiting (1:25:58) after having been told by the recording that I was first in the queue. The bludger that is there is on lunch?? Meanwhile industry grinds to a halt while you enjoy your long weekend. My employer cops a day's pay for me whilst being charged by you for a service you don't provide.
Oh yeah, I tried the new self service portal. The new portal has my name, address, birth date and no record of my ratings or medical status. The old portal is not available. Another service we've paid for but your incompetent organisation has failed to provide.
You are killing aviation off and you couldn't give a fark. Do the bludgers realise that once it's dead they won't have a job regardless of being a government employee?
1 hour, 32 minutes & 36 seconds on hold, first in line, liars as well
Congratulations on your appointment. If I could provide you with some feedback you may get an idea of the contempt that the majority of Pilots, Engineers & ATC's hold your organisation. I realise that this feedback means nothing to most CASA's employees, they know that they don't have to provide a service or meet any KPI's, being government employees they are unsackable and unaccountable.
I digress, I'm rostered on today but need to check whether my medical has been reinstated before performing duty. I've been on hold for 1 hour, 16 minutes and 42 seconds. I first rang avmed to be greeted with a recording advising me that Avmed would be closed between the 24th of December to the 2nd of January. mmmm, 9th of March, should be ok
then your service hung up on me, twice.* You cannot consider your regulation as competent when you can't change a recording that's 2 months old and incorrect.
I rang the switchboard and advised them, they told me that due to the public holiday they were short of staff, public holiday, really? Not in NSW it's not.
* Aviation is 24/7 365. But you've got to have your public holidays off?
Bludgers the lot of you. Anyway, I'm sitting here, waiting (1:25:58) after having been told by the recording that I was first in the queue. The bludger that is there is on lunch?? Meanwhile industry grinds to a halt while you enjoy your long weekend. My employer cops a day's pay for me whilst being charged by you for a service you don't provide.
Oh yeah, I tried the new self service portal. The new portal has my name, address, birth date and no record of my ratings or medical status. The old portal is not available. Another service we've paid for but your incompetent organisation has failed to provide.
You are killing aviation off and you couldn't give a fark. Do the bludgers realise that once it's dead they won't have a job regardless of being a government employee?
1 hour, 32 minutes & 36 seconds on hold, first in line, liars as well
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Porter,
Unfortunately you're experience is symptomatic of most government and utility organisations these days. They all profess to care about 'customer service' but nothing could be further from the truth. In my experience, customer service these days is non-existent. If I get told one more time how important my call is, whilst being left on hold for over an hour, I'm going to lose my s*&t. CASA along with phone companies, electricity, postal, car rego et al, a pox on the lot of you.
Unfortunately you're experience is symptomatic of most government and utility organisations these days. They all profess to care about 'customer service' but nothing could be further from the truth. In my experience, customer service these days is non-existent. If I get told one more time how important my call is, whilst being left on hold for over an hour, I'm going to lose my s*&t. CASA along with phone companies, electricity, postal, car rego et al, a pox on the lot of you.
Man Bilong Balus long PNG
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Good rant Porter, but may I make a suggestion?
Finish it when you can, print it and post it snail mail to Skidmore himself with copies to the Minister, a few Govt backbenchers, your local member, Nick X, and a few opposition front benchers.
Someone out of that lot should be able to stir a few things up a bit.
Finish it when you can, print it and post it snail mail to Skidmore himself with copies to the Minister, a few Govt backbenchers, your local member, Nick X, and a few opposition front benchers.
Someone out of that lot should be able to stir a few things up a bit.
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Porter
Here is Mark's e-mail address. Please ensure that you remind him of what actually happens in his broken organisation. I have, we must.
His choice whether anything actually happens!!
Mark will actually talk to you, but I think he is a bit overwhelmed about the depth of the problems.
[email protected]
[email protected]
His secretary is:
[email protected]
His choice whether anything actually happens!!
Mark will actually talk to you, but I think he is a bit overwhelmed about the depth of the problems.
[email protected]
[email protected]
His secretary is:
[email protected]
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Pinky & UITA,
I will be taking this further, thanks for the email addresses. They will all hear from me.
I know the phone call is an exercise in futility but I'm letting it run to see how long it remains on hold
2 hours, 57 minutes, 8 seconds.
I will be taking this further, thanks for the email addresses. They will all hear from me.
I know the phone call is an exercise in futility but I'm letting it run to see how long it remains on hold
2 hours, 57 minutes, 8 seconds.
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Porter, if you really want to have some fun or make sure they respond to you please copy in Senator Xenophon in the email trail, and perhaps 4 Corners. You should also CC the CASA Board and the Ministers office, they really hate that.
Man Bilong Balus long PNG
Join Date: Apr 2002
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Agree with Soteria;( I did mention Senator X and the Minister) but may I suggest that snail mail would possibly be better as e-mails are far too easily deleted by the 'flunkies' who work for the people mentioned.
Better chance of a letter actually being read by the Person to whom it was sent, maybe?
Just my idea.
4 Corners? What a lovely idea!!
Can anyone guess why?
Better chance of a letter actually being read by the Person to whom it was sent, maybe?
Just my idea.
4 Corners? What a lovely idea!!
Can anyone guess why?
Last edited by Pinky the pilot; 9th Mar 2015 at 06:55.
My name is Porter
I first rang avmed to be greeted with a recording advising me that Avmed would be closed between the 24th of December to the 2nd of January. mmmm, 9th of March, should be ok then your service hung up on me, twice.
* You cannot consider your regulation as competent when you can't change a recording that's 2 months old and incorrect.
I rang the switchboard and advised them, they told me that due to the public holiday they were short of staff, public holiday, really? Not in NSW it's not.
* Aviation is 24/7 365. But you've got to have your public holidays off?
* You cannot consider your regulation as competent when you can't change a recording that's 2 months old and incorrect.
I rang the switchboard and advised them, they told me that due to the public holiday they were short of staff, public holiday, really? Not in NSW it's not.
* Aviation is 24/7 365. But you've got to have your public holidays off?
Join Date: Feb 2015
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Well, was on hold for 4 or so hours before it cut out, wasn't expecting it to be answered just curious as to how long the public servant (servant is a curious name for this lot) would sit there and watch it flash.
You can no longer be angry with these clowns, that would damage your health. I'm gob smacked at how incompetent this mob are and how they get away with user pays when they clearly don't deliver what you pay up-front for and how they just do-not-give-a-flying-fark.
Is Mr Skidmore going to introduce accountability?
You can no longer be angry with these clowns, that would damage your health. I'm gob smacked at how incompetent this mob are and how they get away with user pays when they clearly don't deliver what you pay up-front for and how they just do-not-give-a-flying-fark.
Is Mr Skidmore going to introduce accountability?
But you need to understand that their job is not to help you.
Their job is to save the world from you.
At your expense.
The safety of air navigation is paramount. If everyone's on holidays and your paperwork can't be processed, the outcome is 'safe' for air naviation.
Your stress levels, employment prospects and life plans are ultimately a small price to pay, because if you're not flying or controlling air traffic, you cannot be a risk to the safety of air navigation.
Remember: The safety of air navigation is paramount.
It's not like you're a free citizen with rights.
You exist to be regulated.
Their job is to save the world from you.
At your expense.
The safety of air navigation is paramount. If everyone's on holidays and your paperwork can't be processed, the outcome is 'safe' for air naviation.
Your stress levels, employment prospects and life plans are ultimately a small price to pay, because if you're not flying or controlling air traffic, you cannot be a risk to the safety of air navigation.
Remember: The safety of air navigation is paramount.
It's not like you're a free citizen with rights.
You exist to be regulated.
Last edited by Creampuff; 9th Mar 2015 at 10:47.
I'm rostered on today but need to check whether my medical has been reinstated before performing duty.
In my organisation I'd get a blast if I hadn't sorted things out myself well before. In fact there's a management instruction that we're totally responsible for ensuring our medical is valid and up to date.
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Simple, I was on a medical standown a week before. Bit useless ringing them to check that I'd be stood up a week before when I'm not stood up and won't be til the date of return.
Not a very good idea trying to get anything important out of any government department on a public holiday......................
Write letters to the DAS, ministers and who ever else you like, but they won't be answered if it is found that the issue could have been resolved on a normal working day. They certainly will question the urgency of the case before they respond, if it wasn't urgent in their opinion expect no response.
Good luck, and I assume you have got your issue sorted out now.
Write letters to the DAS, ministers and who ever else you like, but they won't be answered if it is found that the issue could have been resolved on a normal working day. They certainly will question the urgency of the case before they respond, if it wasn't urgent in their opinion expect no response.
Good luck, and I assume you have got your issue sorted out now.
Man Bilong Balus long PNG
Join Date: Apr 2002
Location: Looking forward to returning to Japan soon but in the meantime continuing the never ending search for a bad bottle of Red!
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Was it a Public Holiday yesterday? It was in SA; for a bloody horse race of all things
but elsewhere?
I do note however, that according to my AFAP diary that it was Canberra Day in the ACT*. Is that a Public holiday?
* Also Eight hours day in Tasmania and Labour day in Victoria.
but elsewhere?I do note however, that according to my AFAP diary that it was Canberra Day in the ACT*. Is that a Public holiday?
* Also Eight hours day in Tasmania and Labour day in Victoria.
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Write letters to the DAS, ministers and who ever else you like, but they won't be answered if it is found that the issue could have been resolved on a normal working day.
If we want a 24/7 service from any regulator the end user must be prepared to pay for it. The end users aren't the pilots, LAMEs and ATCs, they are the fare paying passengers by large.
Go down to your local pub and ask a few patrons if they would be happy to cough up another 50 bucks on their elcheapo airline ticket to cover CASA's 24/7 service. I'm sure most punters would welcome the proposal 😄
Enough said lets move on.......
Go down to your local pub and ask a few patrons if they would be happy to cough up another 50 bucks on their elcheapo airline ticket to cover CASA's 24/7 service. I'm sure most punters would welcome the proposal 😄
Enough said lets move on.......
Porter, if you were on a medical stand down due to illness or injury (as opposed to some failure to meet the renewal criteria) and your medico had cleared you to fly, and there was an appropriate email or paper trail to CASA, what risk to SAFETY would have been posed had you just put yourself back on flying duties?
Mr Skidmore has already said that the new touchy feely CASA won't prosecute minor infractions of the rules. You and your doctor had discharged your responsibilities. If CASA were on an extended lunch break, that is not reason for you or your employer to be inconvenienced.
If more of us practiced gentle civil disobedience in trivial points of compliance, maybe CASA would be so overwhelmed that they would redirect their resources to the real issues affecting safety.
If that is really what Mr Skidmore wants, who are we to deny him?
Mr Skidmore has already said that the new touchy feely CASA won't prosecute minor infractions of the rules. You and your doctor had discharged your responsibilities. If CASA were on an extended lunch break, that is not reason for you or your employer to be inconvenienced.
If more of us practiced gentle civil disobedience in trivial points of compliance, maybe CASA would be so overwhelmed that they would redirect their resources to the real issues affecting safety.
If that is really what Mr Skidmore wants, who are we to deny him?