Service complaints.
Apparently complaints from 'orphans' (ie SP outside the CoC) are sent to JSAU London who should deal with it. I'm stepping back now; what got me involved in this was my Branch background and knowledge; equally if other people had done their jobs properly I doubt that my colleague would have needed to resort to a formal complaint.
When we were looking through the JSP 831, we were shocked by the incredibly lenient time frames for responding.
When we were looking through the JSP 831, we were shocked by the incredibly lenient time frames for responding.
Join Date: Sep 2007
Location: Wiltshire
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Whenurhappy - See #4 - I was under JSAU(London) when I submitted my complaint (on the advice of the SCC, whom I contacted first) - I do hope that you have plenty of service left in which your complaint can be kicked around, gather dust and generally be ignored...
