Can anyone explain why you are unable to discuss your JPA issues with the 'Back Office'?
Since they never answer your complaints and some of my colleagues find themselves repeating the same thing to the 'pescatorial mammalian appendages' front office every 10 days for 10 months (because a complaint can't possibly take more than 10 days to sort so why should they keep notes) to no avail.
Is there actually anyone there? Is it simply an empty back office, or are they in Barbados working remotely?
Do they have your interests at heart or do they receive whatever allowances you fail to claim or wheedle out out of them? Can we go for some sort of perfomance related deduction from their pay whereby if they fail to sort yours then a similar amount is removed from theirs?