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Old 17th Jul 2017, 21:53   #1 (permalink)
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Join Date: Oct 2006
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EUROPCAR in the crap

Motorists could win 30m compensation from Europcar - BBC News

I've hired cars from Europcar for years with no problem.

Allofasudden.
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Old 17th Jul 2017, 23:43   #2 (permalink)
 
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Can't say I'm surprised. My one experience of Europcar at LHR was a nightmare. They have lots of form for ripping people off for "accident damage" - just look at the Yelp reviews.

(I only used them because I foolishly ticked the wrong green box on Expedia - I always use Enterprise in the UK, who have fantastic customer service).
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Old 18th Jul 2017, 08:27   #3 (permalink)
 
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I just hired one on Monday!!!First time for me as my local cheapy company is no more!!
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Old 18th Jul 2017, 08:33   #4 (permalink)
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Quote:
I always use Enterprise in the UK
No longer bother to own a car so use my local Enterprise regularly when i need one. Great bunch of people and never had any problems at all.
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Old 18th Jul 2017, 10:01   #5 (permalink)
 
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The attitude of many car hire companies leaves a lot to be desired when it comes to dealing with minor dents, dings and tire problems. To be honest I haven't had much of a problem in the UK (courtesy of a quick video of the car I'm hiring before I drive it away) but many attempts have been to stitch me up in Spain and Portugal. Budget and Europcar are the greediest two. You take the car at your peril in these places because when you return they will go over your with a fine-tooth comb and record every nick, dent and scratch and attempt to stiff you with the repairs. Only your recording will show these blemishes were pre-existing. And I'll agree with other posters that Enterprise are a good company in the UK. On Lanzarote may I also recommend AutoReisen and warn you of Gold. Avoid them at all costs. They are probably run by the same greedy Mafia as Europcar.

PM
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Old 18th Jul 2017, 11:08   #6 (permalink)
 
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Another recommendation for Enterprise. Always use them when I need a small van for work, and never had a problem.
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Old 18th Jul 2017, 14:34   #7 (permalink)
 
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Enterprise supply renters with a 'damage' card. It has a hole on it about 40-50mm across. If a dint or scratch can be contained within it- they ignore it. Wife uses them a lot for work, and they deliver from about 12 miles away. Never a problem.

CG
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Old 18th Jul 2017, 14:42   #8 (permalink)
 
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I found both Europcar and Enterprise in Switzerland brilliant and used them weekly for nearly a year before getting my own car.

Thrifty I wouldn't touch with a bargepole again. Took a brand new car to their Heathrow branch that I had only had overnight and parked on my drive to them. They tried to charge me 300 for a "scuffed wheel" (dirt) and a "deep scratch" (more dirt). It was dark and raining when I took it back and they thought I would not complain even though I argued the toss with them there and then. Finally got a refund after climbing through their complaints system.
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Old 18th Jul 2017, 15:56   #9 (permalink)
 
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Quote:
Originally Posted by n5296s View Post
Can't say I'm surprised. My one experience of Europcar at LHR was a nightmare. They have lots of form for ripping people off for "accident damage" - just look at the Yelp reviews.

(I only used them because I foolishly ticked the wrong green box on Expedia - I always use Enterprise in the UK, who have fantastic customer service).
We have a company account with them. Got ripped off for damage that was on a car at handover, many staff have a bad attitude, we only use them because they are convenient to our offices..SND
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Old 18th Jul 2017, 16:18   #10 (permalink)
 
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Just noticed; if you take the CRAP out of Europcar. you are left with EURO. Just saying....
Enterprise definitely has my vote for the best in UK too. Excellent service, no whining etc!
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Old 18th Jul 2017, 16:27   #11 (permalink)
 
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This isn't the only hire car company that behaves like this. Around 15 years ago I parked an Avis hire car in a hotel car park outside Nottingham. Some time during the night someone tried to break into it, by poking a screwdriver or something similar through the skin of the passenger front door, just under the lock. There was no other damage to the car, just a hole in that door, so I filled in the paperwork, showed the damage to the company when the car was returned, and thought no more about it, as my employer would pick up the bill.

As it happened, there was a pretty astute lady in finance who saw the bill come in from Avis several months later, and rang me about it. I went down to see her, looked at the bill and it not only included the nearside door and trim, but also a headlight and both the front and rear bumpers. By pure luck, I'd kept the copy of the original report in my briefcase, and it was signed by both myself and the Avis guy from check in. Avis did back down pretty quickly and revised the bill, but it made me wonder how many times they had got away with doing this before.
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Old 18th Jul 2017, 16:47   #12 (permalink)
 
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Echo a thumbs up for Enterprise, rented in in the US many times, and now just recently in Calgary, fast, efficient, friendly and never any problems.
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Old 18th Jul 2017, 17:23   #13 (permalink)
 
Join Date: Jul 2013
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Last year I rented a Hertz at ORD. Before I got in I took a ton of photos with the old cell phone. Turned it back in on Thursday at Union Station in Chicago. Had to park on top level of parking structure. Took more pictures. Told the agent where the car was. Took train to California. 2 nights. Got a call Sunday asking where the car was. They apparently found it as I never heard from them again.
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Old 18th Jul 2017, 17:56   #14 (permalink)
 
Join Date: Jan 2007
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When doing car rental in the US from the UK I usually just bought the CDW package so it didn't matter what happened to the car, it was their problem. Only needed to deal with it once, when I discovered my rental car had a big scrape mark on one side that wasn't there when I got it. No doubt someone had some matching paint on their vehicle.
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Old 18th Jul 2017, 21:50   #15 (permalink)
 
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All the rental companies have the occasional "bad egg", but Europcar are worse than most. They are my last resort company.
Because I've had trouble with them before, I made sure my most recent rental was thoroughly checked on return to Heathrow. Got a "nothing to pay" invoice straight away. Three days later get an additional invoice by email, no itemisation of what the extra charge was for. I queried it and they tried to claim refuelling (which was rubbish as they'd verified on return that I had brimmed the tank). This breaks the BVRLA code (BVRLA is the trade body) which states that if a car has been checked and signed off as OK they cannot then submit further invoices later.
Got my money back in the end but they are far worse at this nonsense than others. I think this Trading Standards investigation could uncover a rats nest.
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