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Yet more evidence that CX is mismanaged

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Yet more evidence that CX is mismanaged

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Old 27th Jul 2017, 10:56
  #101 (permalink)  
 
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I couldn't resist clicking on the link on the HR website about the 32 year old (male) Safety Trainer allegedly groping the 34 year (male) trainee steward.

I have been going to Safety Classes for years and nobody has groped me. Is there something wrong with me? Should I wear a skimpy outfit next year? More Brut 33 perhaps? Is it the moobs or smell of failed marriages that scares them off?
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Old 28th Jul 2017, 06:32
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Delta, AF-KL, Virgin Atlantic, and China Eastern MEGADEAL Business Insider 280717
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Old 28th Jul 2017, 07:07
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Cathay Pigsty Bloomberg 130417 Cathay Pacific Air China hookup Barron's 270717

You'd wanna sort out your Employee relations with new HR bods, upgage, increase and expand regional routes, codeshare, hire crew, lose the hedges and increase yields to get dollar first. Shame about the CC, effecting market share, yield and structural change. Mismanagement are on the clock.
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Old 28th Jul 2017, 17:53
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BA/ IAG restructuring, slot constraints, Brexit, ME3, LCC, Cabin crew strikes and stabby types, pounds depreciation, IT, baggage; never mind another billion since New Years. IAG Soars Telegraph 280717

Last edited by Strewth; 29th Jul 2017 at 02:53.
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Old 29th Jul 2017, 09:19
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Do not base expectations of future results on past performance. Why its time to pay the butchers bill.
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Old 31st Jul 2017, 06:50
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No; it ain't just you! Reuters 310717
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Old 31st Jul 2017, 07:02
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And we have a saviour on the way!

New Cathay Pacific investor Kingboard urges shareholder Swire to lead airline out of ?hard times? | South China Morning Post

With experience running sweatshop factories in China, he's ideal for TTW!
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Old 31st Jul 2017, 14:39
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Will Horton, from CAPA Centre for Aviation, said it was “unclear what benefit” direct Swire involvement would yield. Two members of the family currently sit on the airline’s board. Seeing little merit in Kingboard’s suggestion, Horton said: “The situation is not the Swire family relaxing on a tea plantation outside Colombo oblivious to the seismic changes in Asian aviation.”
Cathay Needs Less Swire, Not More Bloomberg 310717
However, Cheung said the airline’s financial health and business model remained sound despite the substantial losses arising from low oil prices.
Cheung maintained the company had a “future” and urged management to reverse the negative mindset of frontline staff amid job cuts.
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Old 31st Jul 2017, 15:03
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....png also noted Kingboard had no experience running an airline. Well, no problem then, welcome aboard. Can't do much worse than the 'experienced' managers we currently have. Seriously, you can't make this stuff up.

( and a word to the wise, you can see where this is rapidly going. Won't sell, won't sell, won't sell....SOLD!).
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Old 31st Jul 2017, 15:08
  #110 (permalink)  
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And take a note of the comments in the linked article "cathay needs less swire, not more". And I quote: "Cathay is the most richly valued of the worlds major airlines". Try to remember that when this malignant lot of managers starts crying poor. Either you insist you are valued properly, or they will set your value for you (and you won't like it). Forewarned.
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Old 3rd Aug 2017, 21:13
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Going... The Loadstar 260417

The change is expected on 1 June, after a period of transition. Mr Ginns has been at Cathay for 26 years, but this appears to be his first job on the cargo side.
Going... Air Cargo News 220517

The airline said cargo director designate, Ginns, will instead take up a UK-based role in the Cathay Pacific Group, meaning he has been moved on from the role before he had even started it.
Gone, but not really... Travel Daily 030817

Moving back to the UK with his wife and four sons, James added: “The chance to return to the UK was perfect timing for us as a family; so I jumped at the opportunity given that my last spell with Cathay Pacific Europe was 24 years ago in Paris.”
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Old 3rd Aug 2017, 21:33
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Moving back to the UK with his wife and four sons, James added: “The chance to return to the UK was perfect timing for us as a family; so I jumped at the opportunity given that my last spell with Cathay Pacific Europe was 24 years ago in Paris.”


Well, I for one am grateful and relieved that he and his family are going to be enjoying a proper life together in a first world country. Surprised the Swire's didn't hold that posting for ransom....see what he would have given up to get it. Surely they don't want another happy employee....???
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Old 4th Aug 2017, 00:31
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Originally Posted by Trafalgar
Moving back to the UK with his wife and four sons, James added: “[I]The chance to return to the UK was perfect timing for us as a family; so I jumped at the opportunity given that my last spell with Cathay Pacific Europe was 24 years ago in Paris

Well, I for one am grateful and relieved that he and his family are going to be enjoying a proper life together in a first world country. Surprised the Swire's didn't hold that posting for ransom....see what he would have given up to get it. Surely they don't want another happy employee....???
Well, to be fair he has taken a demotion from director to general manager in return for the basing
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Old 4th Aug 2017, 02:23
  #114 (permalink)  
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Would expect nothing less. You can't expect to live a normal life without giving up all the value in your career. Them's the rules! (CX rules)
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Old 4th Aug 2017, 10:36
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Had to laugh at today's Friday Fibber. Lots of delays on the Freighter due to crewing issues (which is not particularly funny) but had a good chortle about the 14 hour delay due to a problem with the left hand seat.... no doubt the problem was there was no Captain to sit on it.

With the freight market doing well, you'd think the Company would be keen to resolve any outstanding issues with the 747 pilots (beyond some sprinkles of Illy coffee and a handful of curry flavoured air fresheners)

Time to win folks... time to win...

Ducking Pilots.
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Old 4th Aug 2017, 16:05
  #116 (permalink)  
 
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Cathay Pacific outport "review" blueprints SCMP 040817

Tom Owen, the airline’s director of human resources, announced in the company’s in-house staff magazine: “We’re starting a comprehensive review of our outports – how they work with HQ (headquarters), which will have an impact on their own organisational structures.”
A source from Cathay Pacific familiar with the matter said: “We haven’t touched on the outports and the obvious next step, now that Hong Kong has been reorganised – how do we work with outports?

“We have to do a complete review first, and then we’ll have a blueprint of what needs to be reorganised to make the company more competitive and agile.”
Deep throat must be deep, hope old Ginns gonna be okay. Human resources appears to share no regard for how this "announcement" may effect Cathay Pacific outport staff, whilst others ponder the "announcement" cynics mumble share price. Bit thick or what but appears no one knows what's going on, I'm confused, how longs this all been going on.
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Old 4th Aug 2017, 20:47
  #117 (permalink)  
 
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Why do we still stay here if things are really that bad and the company is spiralling out of control? Shouldn't we jump ship?
Nah, let's all stay
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Old 5th Aug 2017, 16:37
  #118 (permalink)  
 
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Originally Posted by Time2Win
Why do we still stay here if things are really that bad and the company is spiralling out of control? Shouldn't we jump ship?
Nah, let's all stay
That's the calculus! Throw away decades or go down with the ship?
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Old 6th Aug 2017, 02:26
  #119 (permalink)  
 
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The place clearly suffers from 'Noman Disorder'

It's got 'no' men where the 'yes' men need to be and 'yes' men where the 'no' men need to be.

Women too.
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Old 6th Aug 2017, 05:15
  #120 (permalink)  
 
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Originally Posted by Frank W. Abagnale
It's because human beings don't like change.
And let's face it:
Why would a 777 Captain give up his 10 day job and a 30.000 US$ pay check ?
Senior Airbus folks see the light at the end of the tunnel with the A50.
All junior guys on those fleets are just waiting to get into those positions.
Which leaves us with the 747 fleet. But they are a minority so who cares ?
Exactly.

Unfortunately.

So why don't we all just go to work with lube in hand.
Collect our paychecks.
Stop posting ideas that never come to fruition on rumor boards.
Spend time with our loved ones.
Retire relatively happy.
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