Help with e-mail/fax

[av8er]

I recently installed outlook. In doing so it imported all my e-mails including a fax that I tried to send (unsuccessfully) months ago. Now I cannot delete it and it seems to be blocking any outgoing e-mails. When I try to open the fax message I get the following message:
'The MAPI Spooler has already begun transmitting this message....error number OX80040114'

Can anybody help me to delete this file, or get rid of it any other way?

Many thanks.

[spannersatcx]

After you send a message, Outlook moves it into your Outbox. When Outlook establishes a
connection to your mail server, it attempts a delivery and a copy of the sent message
appears in your Outbox. If you open and close a message while it is still in your Outbox,
you change the status of the message and it is not sent. The message title will no longer
appear in italic formatting in the Outbox Messages view.

To return the message to Send status, open the message and click Send on the message
toolbar. The message title should become italicized in the Outbox Messages view. During
the next connection with the mail server Outlook should deliver the message.

Working Offline

If you use the Internet Mail Only (IMO) installation:

1.On the File menu, click to clear Work Offline.

2.On the Tools menu, point to Send And Receive, and click the name of the Internet
Service account.

If you use the Corporate Workgroup (CW) installation with Microsoft Exchange Server
service:

1.On the Tools menu, click Services to open the Services dialog box.

2.On the Services tab, click to select Microsoft Exchange Server and click Properties.

3.On the Advanced tab, click to clear the "Enable offline use" check box.

4.Click OK and OK again to close all dialog boxes.

5.Quit and restart Outlook.

NOTE: When working offline with your Microsoft Exchange Server service, your Microsoft
Fax service is in an offline state as well. Fax messages remain in the Outbox when it
appears that the only service set to offline is the Microsoft Exchange Server service.

Damaged Personal Folders or Address Book Files

The first troubleshooting step is to run the Inbox Repair Tool. To do so, follow these steps:


1.If the Folder List is not visible, click Folder List on the View menu while displaying the
Inbox.

2.Right-click the Personal Folders icon in the Folder List, click "Properties For 'Personal
Folders,'" and on the General tab click Advanced. Write down the path and name of
your .pst file. Click Cancel twice to close the dialog boxes.

3.Quit Outlook.

4.Click Start, point to Programs, point to Accessories, point to System Tools, and then
click Inbox Repair Tool.

NOTE: If Inbox Repair Tool does not appear on the System Tools menu, click Start,
point to Find, click Files or Folders and search for Scanpst.exe. Double-click to run
the found program.

5.In the Inbox Repair Tool, click Browse and select your Personal Store file (.pst),
recorded in step 2.

6.Click Start to begin scanning your file.

7.When you are finished with the Inbox Repair Tool, restart Outlook.

8.Copy the contents of the message stuck in your Outbox and paste it into a new
message.

9.Delete the original message and try sending the new message.

Create a New Personal Folders File

The second troubleshooting step is to create a new Personal Folders file. To do so, follow
these steps:

1.On the File menu, point to New and click "Personal Folders File (.pst)."

2.Open the folder that contains your existing Personal Folders file, as noted in step 2 in
the previous section, type a unique name in the File Name box, and click Create. For
this test, keep the default settings in the "Create Microsoft Personal Folders" dialog
box and click OK.

3.In the Folder List, click the new Personal Folders file.

4.On the File menu, point to Folder, and click "Properties For 'Personal Folders.'"

5.Click "Deliver POP mail to this personal folders file," and click OK.

6.Try sending your e-mail.

NOTE: If, after installing Outlook, you receive the following message

The MAPI Spooler has already begun transmitting this message

follow the steps above to create a new Personal Folders file, copy the contents of all of
the folders to the new Personal Folders file, excluding the Outbox, exit, and restart
Outlook, and then recreate and send your messages.

Create a New Profile

The third troubleshooting step is to create a new profile with a new Personal Folders file
(PST) and a new Personal Address Book (PAB).

If you use the Corporate Workgroup installation (CW), follow these steps:

1.Quit Outlook if it is running.

2.Click Start, point to Settings and click Control Panel.

3.Double-click the Mail And Fax icon or the Mail icon, click Show Profiles and click Add
to add a new profile.

4.Follow the Inbox Setup Wizard to create a new profile with a new .pst and .pab file.

5.Start Outlook and try to send a message.

If you use the Internet Mail installation (IMO), follow these steps:

1.Quit Outlook if it is running.

2.Click the Start button, point to Settings, and click Control Panel.

3.Double-click the Mail icon.

4.Select and remove each of your Mail Accounts, and then add each one back.

NOTE: Make certain you know all the required settings before removing any of these
items.

5.Click Close when you finish, and close Control Panel, start Outlook, and try to send
your e-mail.

The fourth troubleshooting step is to search your system for multiple Personal Folders files
(PST) and/or Offline Store (OST) files. Rename each file and create a new profile.

The fifth troubleshooting step is to check for the addressee's e-mail name in the Personal
Address Book. If it is not present, add it. If it is present, delete the entry and re-add it.

The last troubleshooting step is to try another client. Quit Outlook and search your hard
disk for Exchng32.exe. Run Exchng32.exe using your existing services to send mail.

If you are able to send mail with the Exchange client, remove and reinstall Outlook. To do
this, follow these steps.

NOTE: Because there are several versions of Windows, the following steps may be different
on your computer. If they are, please consult your product documentation to complete
these steps.

1.Quit Exchange.

2.Click Start, point to Settings, click Control Panel, and double-click the Add/Remove
Programs icon.

3.Click to select Microsoft Outlook 98, click Add/Remove, and then click Remove.

4.Click the Start button, point to Find, click Files Or Folders, and type Outllib.dll in the
Named box. If the file is found, click to select the file. On the File menu, click
Rename, and rename the file to outllib.bad, and then press ENTER. Close the Find
dialog box.

5.Reinstall Outlook.

Outdated or Incompatible Add-ins

Outdated or incompatible add-ins may cause mail delivery problems.

Add-ins, such as old Netscape extensions or Fax software, may cause e-mail delivery
problems. Follow these steps to check your active add-ins:

1.On the Tools menu, click Options to open the Options dialog box.

2.On the Other tab, click Advanced Options, and then click Add-In Manager. Your
active add-ins have check marks beside the add-in name.

3.To deactivate an add-in, click to clear the add-in check box, and click OK three
times to close all the dialog boxes.

[Kagamuga]

If you have too many corrupt files etc and it's been a year since your last reformat, its about time to scrub the hard drive and start again.

[Voidhawk]

Microsoft says:
http://support.microsoft.com/support/kb/articles/Q243/7/85.ASP

[av8er]

Thanks for the help guys. I shall now try the tricks offered by spannersatcx. I have downloaded the OL97 message from the microsoft site but unfortunatly it did not help. I am trying to avoid reformatting the hard drive. had I bought a back up facility this might have been an option!!

Thnaks guys, I'll let you know how I get on.