PPRuNe Access - Problem Reporting

[Saab Dastard]

All,

If you encounter a problem or anomaly, please can you log the relevant information (time, date, browser, nature of problem, screenshot or text of error message etc.) here.

I know that in some cases that will require saving the error details until the site is accessible again, but any such efforts would be much appreciated.

Thanks

SD

[frostbite]

You might get a lot of traffic in here!

Latest for me - constant Database error message from around 1230-1830BST today. Thought I'd been locked out.

[Arfur Feck-Sake]

Ditto frostbite's experiences.

[Avitor]

Same here this morning, I assumed it was (rightly or wrongly) server overload.

[Carrier]

Same here last few days using Safari on an iMac. Happened several times. Waited a few minutes and then able to get through.

[henry crun]

Ditto on the Database Error.

[Guest 112233]

Using IE7 - Win XP - on Thurs 9 July unable to access PPrune between 7.00AM & 16.45 - Tried using two diff M/C's one SP2 and one SP3 - database error msg, in both instances.

Thanks

[Beatriz Fontana]

Concur, 'Database Error' all of Thursday 10th July until around 2000GMT

[Telstar]

When searching for individual posts made by a specific poster, the link to the specific post often does not bring you to the post, but to the end of the thread. Which is annoying when the thread is 30-40 pages long!

[Saab Dastard]

Telstar, can you provide an example?

Ta

SD

[Tarq57]

Got the "database error" message most of yesterday.
At the time of this posting, the site is taking a very long time to open. About 15-30sec + "waiting for pprune.org"...

[BOAC]

0735Z: one instance of 'cannot find server'. UK

[Telstar]

Saab Dastard

I can. Search for a post by PPRuNe Towers. Then click on his username, drop down menu says "Find more posts by PPRuNe Towers". You then get a list of search results. He currently posted in one thread called "Growing evidence the downturn is upon us", if you click on the link that should bring you directly to his individual post, in this case it starts off with the sentence "Due to the nature of this forum....", it doesn't, it brings you to a seemingly random page.

[mutt]

Lots of "page not found" error messages last night.....

Mutt

[VMD+12]

Everytime I change topic or page, I am told to log in. It means that I get a lot of typing practice but is very infuriating. It only started happening a couple of weeks ago. Have I got a setting wrong or is this something new?

[BEagle]

Roughly 0830-0950Z today, IE6 - lots of 'cannot find server' and 'database error' messages....:uhoh:

Again...:hmm:

[PPRuNeUser0211]

Beags - seconded

[S'land]

Tried to log onto forum between 10.30 and 11.30 this morning.

Using Firefox had either "server not found", "database error" or "no data found - link is empty".

Using Opera no messages, just a blank page (have been trying Opera to see if it is any good).

[cavortingcheetah]

:hmm:

Also in Germany and experienced the same problem, using Fire Fox, at the same time this mornin.:\

[Saab Dastard]

All,

Thanks for your reports - I won't respond often, but do rest assured that IB are checking this thread and using it to correlate with their log files to identify when, where and hopefully what the problem is and to fix it.

SD

[BOAC]

Javascript 'error on page' in ie6 this am. Firefox is ok.

[Guest 112233]

PPRUNE got a mention on R4 News this morning at 8 O'Clock - re QF depressureisation - not a explicit PP Ref but "A technical forum on the web" prepare for Server busy messages today - me thinks.

CAT III

[BOAC]

Further to my last - error message reads:

Line:910
Char: 2
Error:object expected
code:0
URL:http://www.pprune.org/forums/newthread.php?do=newthread&f=13

Happens with 'reply' also, but only in IE

On normal page view it is

line:2121

If I turn off 'display script debugging' I am inundated with apparent script errors????'

EDIT: Appears to be a 'personal problem'.... as this is my laptop and it is ok. HOWEVER I also now have a XML parsing error when I try and start FFox on my desktop. Currently uninstalling FFox 3.0.1 and downloading ie7. Damn these aliens...........

EDIT2: IE7 and a reinstall of FF3 appear to have sorted whatever 'it' was.

[green granite]

There appears to be a time stamp problem in the The Really Really Boring And Totally Pointless Snippets Of Information Thread MK X,

Halfway through the day it reverts back to early morning.

[John James]

Hi Not sure if its related but cant seem to access jet Blast
thnx:confused:
j

[frostbite]

Have you been naughty?

That's what happened to me once.

[S'land]

Was thrown out of PPRuNe at 15.58 GMT and could not get back on. Message read "Database Error".

[TwoDogs]

Logged in OK today but everytime I change pages I get asked to log in again ???
Log in again Ok but does same thing next time I change page.

[Guest 112233]

- Three posts to day, updates fine - but as per prev - navigation between threads, is very slow. Its peculliar to PPRUNE - the rest of the "interweb" seems OK. (using IE7, Clone, Norton - BT Home Hub)

Thanks.

[BOAC]

Ditto slow navigation and having to use 'refresh' a lot - not sure if it is a machine or site problem?? Posting v slow too.

[Saab Dastard]

BOAC,

It is a site problem, and there's an element of "don't hold your breath"...

SD

[BOAC]

and there's an element of "don't hold your breath"... - have I got time to nip off and change a few napppes, then?:)

[Conan The Barber]

there's an element of "don't hold your breath"...

Is there a hint of resignation there.

[Saab Dastard]

Let's just say that if you don't want to see any DB errors or suffer the site slowdown problems, then you should move to the USA.

SD

[BOAC]

Is there a hint of resignation there - what, not another one?

[Conan The Barber]

The duplicity was not accidental. Neither is it this time.

[limp_leek]

Sick of the message Hello limp_leek, it appears that you have not posted on the forums for several weeks. Why not take a few moments to ask a question, help provide a solution or just engage in a debate with other members in any one of the forums?

I really do not have anything to contribute but I have to be a member to read things.

I just dumped a post in here so the message goes away for a while.

:ugh:

[BEagle]

Slow and intermittent again today (1530-ish BST) - lots of 'Cannot Find Server' instances.

A right PITA!!

[dazdaz]

One thing I've noticed (F/F gives me a running update as to the loading of selected page) is the fact it's displaying "waiting for???" on most occasions this is due to the loading of an advertisement on selected page. Daz

[Mr A Tis]

Incredibly S-L-O-W & almost impossible to get onto Pprune today - all afternoon & evening.
When I do get on, change thread & its back to " Cannot find server"
Absolutely awful.

[frostbite]

Not good at all today.

[Globaliser]

It has been truly awful this evening!

[Parapunter]

Mee too. STOPPED reported inbetween loading pages.

[White Shadow]

I'm finding no problems with access from my Mac computer right now. (23.12hrs)
WS

[tail wheel]

BOAC: "- have I got time to nip off and change a few napppes, then?"

At the present rate of site problem rectification, you probably have time to nip off and make a few more kids!

:mad:

[BEagle]

And yet again today. It always seems to deteriorate at 0700 BST....

Loads of 'Database Error' and 'Cannot Find Server' messages.

IE6 and WinXP Pro + SP3; mainstream ISP.

[seacue]

Some attempts to view new pages take close to a minute, others right away.
0900 UT 15 Aug.
Firefox XP Home SP2
Comcast ISP near KGAI

[BEagle]

0730 BST Sat 16 August 2008 - Pages only loading in a low quality format.....

[Senior Pilot]

BEagle,

Advice from IB is to clear your cache: they did some major maintenance earlier today, in order to try to speed things up. Prior to that it all went basic low res/low quality, but on my display it is now much betterer :)

Let's just hope it lasts :p

[BEagle]

Thanks, SP - 'Disk Cleanup' seems to have sorted it!

[bentleg]

The following thread refers to a problem in PPRune.http://www.pprune.org/d-g-general-aviation-questions/339355-pprune-appearance.html

[Avman]

I cleared all cookies and the cache. No problem getting the usual display, but still quite slow loading. Seems to load in various stages, taking anything up to a minute to complete the full procedure. Only experiencing this with the PPRuNe site.

[El Grifo]

Yep, a straightforward "disc cleanup" worked for me also.

All back in glowing techno-colour :ok:

[green granite]

No access at all around 0600Z this morning (UK) no error messages just sat with the progress bars partly filled, got in eventually at about 0650Z but very slow. (firefox3)

[Flap 5]

08:00Z UK.

No background graphics at all since at least yesterday. All other websites working normally - so not my computer. There is something seriously wrong with this website.

[LPS500]

2000 hrs NZ time, page stops loading in FF3, claims to be waiting for static.pprune.org. Static it most certainly is!

[Basil]

Cleared cookies yesterday and pages loaded OK.
Today 18 Aug at 0945 pages loading but VERY slowly.
Location: South Bucks.

[Lister Noble]

Still not loading properly and very slow,all other sites OK!
Lister

[green granite]

Tis getting much worse (1700Z) 45 secs or so to load a thread anything up to 2 Mins to change forums, it's even changing skins between forums :ugh:

[carholme]

From Canada, it is really getting frustrating. I used to visit several times a day but now with the continuing slowness and waiting for pages to load, I generally just click off and try later. I am sure this is not the only site on the Internet with server problems but this one is really getting tiresome.

carholme

[green granite]

Just took 10 Mins to load a reply. This one sat for 30 mins before I restarted it.

[5711N0205W]

Absolutely glue like at 21:34 BST, is this the start of the end of Pprune..... :oh:

[frostbite]

Slow and jerky loading all day.

Now to sit back and wait after 'Submit Reply'

[RJ Kanary]

Observed glacially slow access at 16:00 to 16:30 UTC this 18-AUG-08 from the USA, Western Pennnsylvania just north of Pittsburgh. Long & Lat included in profile. :)

Similar logjam noted at 21:45 UTC. There's a cord with a knot in it somewhere. <G>

[Basil]

18/08 2315 S Bucks.
Seems OK now.
Have you been under attack ?? Slightly concerned re possibility of infected server :suspect:

[green granite]

very slow at 0600Z but now @ 0700Z very fast and a joy to use. even the reply page symbols came up instantly (although with a different skin)

[jimtherev]

All back to normal here too - in fact, fastest ever IMHO. Well done guys!
Jim :ok:

[Globaliser]

I agree: It's running great here (UK) at the moment.

PPRuNe used to be the fastest of all the message boards I visited. If IB are on to the problem and keen to fix it, I hope that it will return to its former operational glory.

[green granite]

Held up very this afternoon with over 6000 people on it.

Well done to those who have done the recent tweaking:ok:.

[GOLF_BRAVO_ZULU]

All of today and PM yesterday, the reply page didn't fuction. The Font and Size showed blank and none of the accessories worked. It would let me type but it wasn't going anywhere on "submit". It came straight back with the message too short caption.

This was on a MoD computer (not in Firm's time) running Windows NT. I'm assuming that the fault isn't a general Pprune one and something must have changed settings. Clues to the source would be appreciated.

[Pontius Navigator]

GBZ, it was reported that yesterday or the day before and it was OK yesterday as it is now. One thing that didn't work was the edit function of posts that pre-dated the fix.

[Pontius Navigator]

I had one issue just now with the Smilies to the right of this reply window. About 5 or 6 were displayed by name and symbols like : ) rather than the smilie.

Ctrl-F5 fixed that.