Virgin Atlantic - Wannabes & Recruitment II

[TightSlot]

Please use the forum SEARCH function for previous threads on this subject - Your question may have been answered already

[Airhostessdream]

Hello Guys! At last sunshine is coming out way. I have an interview with Virgin on the 24TH August, just wondering does anybody have an interview that day!:E

[jamie_brighton]

Hi there!

I'm James and starting my CC training in September with VA...(despite having my interview in May!) Was just wondering if anyone else is or knows of anyone who's starting at the same time?

James

[jamie_brighton]

Hi There!


I'm James, I had my interview back in May but no courses were starting until September...I would imagine if you get through you might be on the same course as me so best of luck!!!

James :ok:

[finomvadas]

Good luck with it, I had an interview last year and didn't get it, but there were nice and I guess I had just chopped and changed for the last five years and verifying my references was too hard. I mean like the addess of your job centre! How are you going to remember that? Especially if you havce been living abroad.
Enjoy the sun!

[keiranlgw]

Hey all,

I had my interview on the 8th August and had a call today telling me I start my training on 5th November and contract in the post!!

Anyone else start training on 5th November???

[paulaAEU]

Hi Kieren... Congrats on getting your start date!! woo! I had my interview on 26th july...got the job but still haven't heard anything regarding a start date..getting really worried! Have you heard that anyone else from your interview hasn't got their start date yet? thanks, paula

[Claudinho]

Thinking of applying for virgin myself. Just wondering if they want a Uk national insurance nr when attending an interview?


Best Regards,

Claudinho

[keiranlgw]

Paula,

Don't know about anyone else on my interview day, there were only 6 of us and they were from all over the country! Hope you get a date soon! Maybe even on the 5th with me!

[redgirlcrew]

Hi All

Anybody else starting training on 8th October? Also does anybody want a lodger mon - thurs for 6 wks?

Look forward to hearing from anyonen who will be training with me.

XX:D

[Airhostessdream]

Hello Guys!

I notice that Virgin are not doing their Cabin crew interviews at the Base rather than the Concorde building at Gatwick, as before. I wonder why this is? Does anyone know why? and also where abouts in the Base do they hold the interviews now?
It was very simple last time, as I did not have to get a cab or bus, as the concorde building is attached to the airport.
Oh well , the main thing is getting the job folks :)
So no one on here has an interview this Friday 24th?? xx

[VSxx]

Hi everyone! Just wondering if anyone is starting on the 29th October? can't wait! :)

[keiranlgw]

:):) Hiya all, anyone starting training on 5th November with me? :):)

[paulaAEU]

Hi vsxx... I'm starting on the 29th October! Are you excited?! I can't wait! Paula

[LIKE A VIRGIN]

I am due to start my training on 8 October. Very excited. Am phoning next week to arrange for my uniform fitting. Is anyone else starting on that date?

[ste29uk]

Hi everyone

I have an interview coming up shortly with Virgin Atlantic and was wondering if anyone could give me any hints or tips of what to expect. This would be a great help the more knowledge the better. Thanks everyone in advance..:)

[ste29uk]

hi i saw your post about the interview, how did it go?? I have got mine on the 29th so I am quite nervous but looking forward to it. Do you have any tips or hints ofwhat to expect which could help me out? Anyway I really hope you get the job and good luck. Stephen

[redgirlcrew]

Yep that will be me. But if you have read accomadation thread then you will know that....................LOL

[faye]

Hi all!I start with Virgin on the 8th of October-is there anyone on this course that is coming from near Manchester??!!!I live in Cheshire-feel like i'm going to have a nightmare coming back and forth!!!

[redgirlcrew]

:D Yahooo, that's four of us, all girlies on the 8th October course. One from Norwich, One from London me from Wiltshire and you. Are you going to lodge during the week or move down.
We are all very excited.

Red crew girl.

[faye]

There is also a lady coming from Belfast-thankgod someone lives further than me!
Also a girl from Cambridgeshire-I'm lodging with those 2 during the training at a ladies house in Horsham.

Wonder how many there will be of us??!!:hmm:

[redgirlcrew]

Well is it going to be all girls do you think? I am glad we are all diff ages, soooo excited.
Anyway help does anyone have any idea about the 25m swim? I am not a good swimmer, can do the 25m but I do it in an unconventional way. Will they care as long as I do it?

I am practising, but I doubt I will ever make the Olympics...................LOL

xx:uhoh:

[GusInTheSky]

Hi guys and gals :)

I was invited to an interview today for the 10th October, really happy for you that you're all going to training - I hear the interview process is really competitive - so well done! :D Could tell me how the interview is structured - what kind of questions they ask? I know its elsewhere in the forums but those posts are four years old.

Id be really grateful for any tips/pointers, REALLY want to be up there with you :ok:

Oh, and if anyone else is going to interview that day say hi

x

[LIKE A VIRGIN]

In my interview there were about 12 of us. We all had to introduce ourselves one by one and then we had a group exercise when we were split into two groups. After that I think it was the maths test and the memory test (if I remember rightly!) Then we had to go for another break whilst they discussed us and then it was time to get height measured. We were then told that those who were still with us would be having a 2-1 interview. They just asked why we wanted to work for Virgin, Virgin flair etc. I am very excited that I got the job offer and can't wait til October.

[faye]

You will be fine at the swimming-everyone makes it seem harder than it is.
I have flown before, and done the swimming twice-both times done the same thing, however it may be different with Virgin??!!
If it's similar-you swim your 25 metres-not timed or anything, then jump in the pool with a lifejacket on.
You have to do a little bit of lifesaving-swiming whilst pulling someone along.
Tread water then you have to get in a liferaft and put the roof on it-canopy thing!
I find the hardest bit is getting myself in the liferaft!!-god help me!
Whilst your doing the liferaft they ask you questions about it-all things we will learn in the classroom.
I'm dreading the slide!!!-I hate that soo much.

[LIKE A VIRGIN]

Sorry about my ignorance. I have never flown before but what is so bad about the slide? I have heard that the bit where they "smoke" up the cabin is the worst. What do you have to do - just find your way out in the smoke?

[redgirlcrew]

Thanks for that, was worried but that it may be a timed swim and I am not fast. I scuba dive so I know that getting in the raft is hard, I always struggle getting in the rib after a dive.
The smoke filled room is not to much to worry about, spoken to Friend who is a fire officer and he has told me what to expect and how to do it, however we will be given training. I am guessing the slide is a bit scary, but I shall treat it like a fairground ride......

[LIKE A VIRGIN]

Hi. I sent mine back too - recorded, signed for, first class delivery. However, when I checked with Virgin 2 weeks later they said they had never received it! I checked with Royal Mail who told me that "no-one was in to sign for it". I had to wait another two weeks for my contract to be returned to my house! Anyway, when I spoke to recruitment at Virgin they said not to worry as it seems they hadn't had a few back which they are blaming on the postal strike. Just phone them. Don't worry. I faxed mine to them so I knew they had received it second time around.

[InTheZone]

Hey guys...

Just a question out of interest. How long does it usually take to be invited for an interview with virgin, if at all, after u submit the online apllication How come you arnt required to send in your cv and cover letter?

Cheers!

[Kristina1980]

Thanks Like a virgin, thats put my mind at rest a bit, just had visions of them offering my job to somebody else because they thought i hadn't accepted.

[redgirlcrew]

Hi all,
I had a call from HR on friday, nearly died on the spot as I have been told they only ring if there is a problem. Seems they have never recieved my signed contract either, sent back during postal strike! Joy assured me that loads of candidates contracts have not turned up, but I still have a job:D . However I shall be resending everything and faxing it just in case.
So if concerned give them a ring, they are all really nice, I keep calling and asking questions. LOL sure they will be fed up with me soon.

[faye]

What a nightmare with all the post!-Joy called me on Friday to let me know she hadn't received any of my stuff either that was sent ages ago!!
Hopefully we will all be ok once it's all been re-sent!

Do you start on the 8th of October aswell Kristina?

If you scuba dive redgirlcrew you will be fab at the swimming!-nothing for you to worry about!
Yeah treating the slide like a fair ground ride sounds about right-I just scream all the way down!-it's just so steep!!

Smoke filled cabin is ok-we get to spend the day with a few fireman!!

[I Just Want To Fly]

[Smoke filled cabin is ok-we get to spend the day with a few fireman!! ]

Bit old for my liking!!!:}

To all people to are not confident swimmers. Please take lessons!!! Too many people get kicked out because they can't swim!!! I don't want to scare you but imagine going through all that training, only to get kicked off cause you can't swim well enough. :{

Lying on your back and trying to float from one end of a pool to another does not count.

You have to swim the full length of the pool at least three times over the day. You have to tread water for about a minute a couple of times, and put on and inflate a life jacket. I used to competitive swimmer and a swimming teacher. Although it was easy for me, it was still a little challenging at times.

If you are not 100% confident that you can do all of this, then please take more lessons. I mean, every day from now until the day you start training.

If you can't afford to take lessons try this....

Wearing a t-shirt, swim a lap, then tread water for 60 seconds, then take your t-shirt off. then swim another lap, whilst holding onto the t-shirt. then tread water for 60 seconds, then put the t-shirt back on. Repeat this for 10 laps a day, or as often as is practicle, until you can do this confidently!

Plus it's good exercise. Helps you fit down the aisles a bit better, and not bump the pax with your bum!:eek:

Good luck!!:D

[Kristina1980]

Hi Faye, no, i start on October 1st.

[LIKE A VIRGIN]

Thanks 'I just want to fly' for all that advice with the swimming. That was really useful. Is the swimming assessment near the beginning or end of the course. How hard is the course generally? I know there are exams everyday but are these essay type questions or multiple choice or what?

[I Just Want To Fly]

Swimming is during SEP, which is about 10 days into the course. Was a while ago now, so don't hold me to that.

The course is quite tough, and could be a little more organised, but it is only monday-friday, which is nice. Enjoy your weekends, because you'll miss them a great deal once your online.

Be nice and friendly, try to make friends and build a good rapport with all of the people in the group, and always say please and thank you to your trainers. Simple advice, but after 6 weeks of gruelling training, it is easy to forget the simple things.

Be prepared to study at least 2-3 hours per night. If you live far from Crawley, you need to think about moving down for training. Sitting in a car for an hour each way, will cut down alot on your study time.

Don't go out during the week, as tempting as it may be. And don't go overboard on the weekend. It is only six weeks of your life.

[faye]

Old!-thats the end of that then!

How long have you been at Virgin for?-were there any people thrown of your course coz of the swimming?

Feel quite anxious-I don't like first aid!!
Do you do defib training?

[LIKE A VIRGIN]

Is there a lot of role play on the course as well?

[redgirlcrew]

Believe me you do not need to be a good swimmer to scuba dive. I can do 25m, on my front with a sort of crawl, tread water and I can put my dive kit on in the sea so I think putting life jacket on in pool will be okish. Thanks for the advice, I shall be off swimming again.

I think our biggest asset for the training will be working as a team, if we do that we can all help each other over the sticky bits which I am sure we will all have.

I am looking forward to it although I know it is going to be a tough six weeks.

Am I correct in we have an exam at the end of each day on what we have learnt that day or are they all at the end of the course?

[LIKE A VIRGIN]

I can only do breast stroke or back crawl but hopefully it won't matter what stroke you do as long as you get to the other side.How many people are usually on the course anyway?

[faye]

Yeah I wonder how many there will be aswell???

Sticking together is a good point!!-I'm sure we will all have fun and a laugh!

Not too long now!!

I haven't received my second contract yet as all our post is on strike-what a nightmare!!-I'm panicking!
My b/f is a postaman-I'm going mad at him!!!

[redgirlcrew]

Could they have taken that info from you original application form?
Does sound a bit odd. Still I should not worry the good news is your refs are being done, which means you are one step closer than some of us.
LOL x:confused:

[faye]

I hope there applying for my references nowwould feel alot better then!!
Had my post today-no sign of my contract, trying to get in touch, no one is answering the phone!!!
Hopefullly they might be able to fax or email it?!

[LIKE A VIRGIN]

Could someone please tell me about the exams during training. I understand we have exams everyday for the six weeks. What sort of exams are they? - Essay type questions? Multiple choice? Verbal? Short written answers? Is it true you have to get 90% for each exam and 95% if you fail one? Do many people fail the course?!Thanks x

[squito3]

Hi all.

How much will i earn (including allowences) every month with Virgin Atlantic as a babin crew member???

thanks:)

[keiranlgw]

Hello all,

I am soon to start training with Virgin Atlantic.

Could you let me know what your pre flight briefings are like and what happens?

At EZY we start with making sure everyone is ok to fly, has all their stuff checked NTC's, emails and checked in. Then we have 1 SEP question from a list of 3 for that week then the same for 1st Aid. Then PAX figures and flight times, then we meet the flight deck then that’s it.

Is Virgin the same? What is the SEP and 1st Aid questions like?

Cheers Keiran.

[pokergirl]

Hi, Im a Fsm with virgin. Firstly congratulations on joining virgin .

The briefings are nothing to worry about, its the same kind of format really. Firstly the fsm introduces themselves, and the css's. Then informs all the crew of pax load, vip,s , any special medical customers, aircraft type, specification etc. And sets out the service standards of what he/she would like. The sep department every month sets a briefing scenario, with questions relating to sep or avmed. You as crew find out upto 4 weeks in advance of what the next scenario will be and where and what to read up on. You will be asked one question which could have more than one answer. If youre not sure they will rephrase it for you. The css then carry out there briefings and confirm service standards in each cabin. Finally the fsm will sum everything up and bring things to a close. Hopefully in this time the flight crew will have introduced themselves. The briefing lasts approx 20 mins . Hope you enjoy flying with us.

[keiranlgw]

That's brilliant 'pokergirl' thanks for your great answer, puts my mind at rest!

Can't wait to start! Hope to fly with you soon!

xx

[want2fly20]

Hi Everyone,

I have been invited to attend the Virgin Recruitment Day on 25th sept and am looking for any advise from people who work for virgin or have been to a day just to get some pointers on what happens etc.

The biggest question I have really is do virgin like you to wear a suit or not - i know when they first started they told all with suites to leave and not sure if that still applies.

Any pointers to help success would be greatly appreciated!

Cheers!

[I Just Want To Fly]

There is an extensive discussion on the entire recruitment process on the Virgin Wanabe Thread. I strongly suggest reading it from begining to end. I would also suggest you read other airline Wanabe threads, they will also give advice on different things that might come up in an airline interview. After all, the recruitment process changes, and your day might be completely different from that of someone who appied last month.

Good Luck!

[InTheZone]

Hey Want2fly20

I have my interview on the 25th aswell. cant wait!

[scotskenny]

Hey all the the VS wannabees!!!

there has not been a post in this thread in a while!! so thought id put it back to the top :)

Ive just applied on-line, hope to hear early next week if I get an interview!!

This is my 2nd application got an interview last time but fluffed it, I hope to get a second interview as I feel I'm more prepared for it this time!!

Anyone else just applied ??

Good luck to all :ok:

[jennifer1984]

Hi! I'm new to this...hopefully I'll get the hang of it! To be a therapist on board is my absolute dream! I'm working as a beauty therapist at a health club now and in my final year at uni, I want to apply as soon as i finish my degree april. Can anyone advise me on how to apply, and what the reality of working on board is like? Any feedback would be much appreciated :)

[bcf&gloves]

Hi LIKE A VIRGIN

You will have an exam every day in the morning covering things you learned the day before and also things you may have been asked to read in the manuals etc. There is an 87% pass mark, and all the exams are multiple choice, except the PELDS which you have to write out. If you fail then you will have to resit an slightly harder exam on the same subject the day after in at the end of the day again multiple choice. If you fail this then you go to a viva which is a verbal exam that will require very detailed verbal answers. This is taken the following day. So you really don't want to fail exams as you are then playing catch up and there is a lot of work to do!

Some people do fail the course, as they fail one exam and then it really does put a lot of pressure on you! My advice is work hard on the course and give up ant social life for a few weeks and then once you've passed let the fun begin!

Good luck!

[LIKE A VIRGIN]

Thanks for replying. I got my e learning course through in the post yesterday which made it all seem a bit more real.

[LIKE A VIRGIN]

I am due to start training really soon and am doing my online course. I have just taken one test and passed it. However, I decided to do it again so I could get a higher pass mark but my score went down!

I read in my notes that "When serving the flight crew, drinks must be passed to the left of the Captain and the right of the First Officer". However, the question in the test is worded differently and asks "When serving members of the flight crew, how should you serve them drinks?" Is it:-
Pass the drink over the inboard shoulder
Pass the drink over the outboard shoulder
Pass the drink over either shoulder
Drinks are not allowed on the flight deck.

I know I am extremely ignorant but I don't know what side the captain sits on so don't therefore know whether the drinks should be passed over inboard or outboard shoulder. I would appreciate any help. Thanks.

[jetgirl_99]

I do believe its outboard my love. Outboard is where the window is and inboard isn't.
Captain on the left - First officer on the right
If i've got that wrong, someone correct me, I'm just in from work!:zzz:

[LIKE A VIRGIN]

Thanks for that x

[pokergirl]

:)Hi redgirlcrew.

have news that might help in your search for a room.
have used this contact for 9 years.
they are very fantasist.
accommodation is close to gatwick and virgin base.
contact maurice or carol on 07771512790
all the best pokergirl:):):)

[rocketscience]

Just wondering if anyone knew if you could apply to VA Sydney based??? and if so how?

[LIKE A VIRGIN]

Thanks for that. Yes I couldn't believe it. I passed it first time but decided I wanted a better score. Retook it and failed!! Ha. Let me know how your training goes. I start the week after, on the 8th. Keep in touch. x

[LIKE A VIRGIN]

Very sorry but I am stuck on something else!

It says in the training that even on a half empty flight that passengers should not be allowed to move seats until the aircraft is up because of wieght. However, it also says later on that exit rows should always have at least 2 ABPs in them and that if there aren't then cabin crew should reseat them in these rows before pushback and prior to landing.

Does that mean that you are allowed to swap seats if you are an ABP?

Thanks to anyone who could possibly help.

[rocketscience]

I take it know one knows how to apply to VA Syd Based??? Im really stuck:confused:

[jetgirl_99]

Me again, back from work!
Rule of thumb is you shouldn't move pax about just because they want to in an empty cabin. They've been seated where they are due to weight and balance. However, if your exit rows are empty, you will need pax in them regardless of weight and balance. On this instance, you would move people to your exit rows so you have an ABP. If people start whinging and moving about, you just say you're free to move seats after take off!
I did it today with a passenger (albeit on a A319 and not a 747-400) One of our overwings was empty, so I just moved a guy across! Job done!

[back2front]

rocketscience - there is a rumour that the SYD base will close next year so doubt they will be hiring anyone.

You would be better off applying to V

[redgirlcrew]

Ok here is a really stupid question. You are discussing weight and balance, is this done on an average PAX weight and seating plan? i.e average weight 10stone, 93 PAX so equal out within cabin?
As lets face it PAX come in a massive weight range.
Just curious how?

Thanks:confused:

[big boy 12]

:ugh::ugh:i`m not sure of the answer just know i haven't been 10 stone since i was born happy flying:ok:

[TINTIN25]

REDGIRLCREW They use standard passenger weights and average them out in the jet so you don't have to worry about any embarrasing moments having to step onto the scales like when you get onto a small cessna!

[TINTIN25]

Do you have to be really good looking to work as Sky Girl with Virgin?

I have only seen beautiful girls and handsome guys working there?

Is this an un-written rule when hiring? There seems to be a huge preference to blonde sky girls for some reason? Isn't that discrimination?

[redgirlcrew]

Just had to answer that one.
I am 43, brunette with occasional grey (gets quickly dyed) average looking & size 10 and just scrape in on the height.
I have wanted to be Cabin crew since I left school a very long time ago.
Times have changed and employers realise that us experianced ladies have much to offer...........................lol
Dedication & personality count for a lot, although my laugh may get me into trouble!!
Life is for living and you will never know if you do not try.
So go on give what ever your dream is a go. xx

[not-another1]

Hey guys and girls.

Anyone else got an interview date for the 1st of November?
Applied a week ago and got my date yesterday. Was expecting to have to wait 3 months to hear something

[InTheZone]

Hiya guys!

Question for those that know...

A friend of mine had her Virgin Interview and was asked if she had applied to anyother airlines ( they told her it wasnt a trick question) she got kinda nervous and said no, although she had applied to 2 other airlines. Now the question is, Can they or would they actually check if she has?

Cheers!

[kirsty23]

hi!

Just found this forum thing today.

I've got my interview on November 8th and was wondering - having just been thru it yourself, how it went?? I'm really not sure what to expect at all and would love some advice!!

Have you heard anything from them yet??

[KDH]

Hi Im starting 29th October too! Cant wait! Where are you living/staying?

[peanutuk]

How did those get on who had recent interviews ? (some people went on Sept 25th)

I have mine in 2 weeks and I've been reading all the posts and through the VA website.

So with regards to Virgin Flair.... well I had an interview at Silverjet recently and didn't make it through to the 2:1. (I used the interview as a practice as I really want to be a Virgin), and I'm hoping that my bubbly personality wasn't right for Silverjet rather than my work experience.
See, during our group discussion the only 1 out of 9 people that got through was the quiet one.... we all had good ideas and I always have gotten through the group stage but I think the thing that worked against me was I didn't shut up! I like to chat and get excited and I'm hoping that this is what Virgin want to see in their CC.
So anyway I am not going to do anything different and hope that this time, my face does fit!!!
Best of luck to all others about to have an assessment day xx

[sharon_sandhu]

hya guys

i'v just had my interview date for nov 16th and was wondering if anyone had recently been through the recruitment process.. i need all the help i can get as i am really bad at interviews!!

if anyone can help me in terms of what the role play is, the analysis presentation and some questions that virgin may ask me at the 1:1 interview

thanks

[Leezyjet]

Best way to get through the group stages is to be pro-active, but not overbearing in the group discussions, don't let your gob run away with you.

Say what you have to say, but also give others a chance to say their bit too, and if there is a quiet person in the group, get them involved - they love that.

Also accepting that what you said might not have been the best solution in the scenario and being able to admit that yes, there may have been a better way that someone else has come up with, and aknowledging that too.

:ok:

[DAVY BOY]

Hi Everyone,

I was lucky enough in December 2006 to be
offered a position with Virgin Atlantic as cabin
crew, due to work commitments I was unable
to take up my place on the training course.

I have regretted my decision ever since and
am wondering if it worth me re applying or
will I of been black listed and won't
have a chance of getting in again!!!!!!!

Any advice would really be appreciated.

[I Just Want To Fly]

There are lots of rumours about the Black List, but I would be very surprised if they were true.

If I were a recruiter, I would still give you another go, but I would be very interested to know exactly why you were not able to take up our last offer.

You say work commitments. 99% of us had jobs prior to coming to VS, but after we were offered the job, we resigned and therefore no longer had "work commitments".

At the end of the day the answer is still simple. Reapply, and see what happens. But have a good explanation ready.

Good luck!

[DAVY BOY]

The work commitment that I mentioned was something that came up
while I was working my notice period, before I handed in my resignation
I worked hard with the team at my branch to get a contract to work
with a new business customer. A week into my notice period I was
informed that we had won the contract which was amazing news for
my team, if I had left as planned this would of put the contract in
jeapody!! My company had been really good with me over the last 11
years and I had worked with a majority of my team for 8 years so I had
to put them before my dream and stay and handle the contract.

The contract is now working well & I can happily leave it in my teams
control.

Just really worried that I have thrown away my chances by
looking out for others!!!!!!!

[Virgin Boi]

Sounds like a perfectly valid reason to me! :ok:

[rajinder]

Hi all,

does anyone know when there is a next training course for cabin crew with virgin. as been offered a position last month and I havnt heard anything else from virgin.

[rajinder]

hi
I was your advert in regards to your interview, how did it go. I was wondering if you know when your start date of training is, as I have been offered a position, but no info inregards to start date,am geting a bit worried.

Raj.

[DJTibby]

To me that is the best demonstration of team work anyone could ever give, After all team work is an important aspect of cabin crew so I think you will be fine if you explain that's the reason why you couldn't accept the first round offer. :ok:

[keiranlgw]

Hello rajinder,

I had my interview on August 8th and got told that day I had the job, I then got a call early September saying my course was to start on 5th November!

So don't worry they haven't forgotten you!

See you up there!

Keiran

[ezpz]

I had an interview on the 24th October, and am now in the holding pool. Anyone else in the same position? I really can't wait to start! Hopefully will get my course date soon.

[Aussie_Pilot]

G'Day to everybody

I've encounterd some problem on my job hunting as a cabin crew, I've sent my application to Virgin and Just one day after they repleyed to me saying that i've been unsuccesful and I've to wait 6 months to try again,

Now I think that I might get something wrong in the aswer of question so I'm telling you what I've answered so some of you might help me out.

1)Please tell us briefly about a time when you were working in a customer facing role and you believe you provided an exceptional level of customer service

1r)
I was working as a front desk travel consultat in a Travel shop, a old day customer of that shop request me a special flight connection from Sydney to Madrid, witouth stop to much.

She was a little bit impressed about the long journey and I suggested her to take a couple of days as a stop over in Bangkok, so I took care about everything and find for her an hotel in the Thai capital city and organized for her all transfers between airport, when she came back she personally came to the shop and thank me for the suggestion.

I always took care of customers, because I think they are people up front

2)Please give us an example of a time when you were faced with a particularly angry or aggressive customer or colleague. In your answer, describe the circumstances, the emotions you experienced and your actions. We want you to particularly highlight the ways you displayed confidence and self belief, the decisions you took and why they were appropriate and to what extent you were able to continue to work effectively after the incident.

2r)
If I should tell about a similar situation I could tell when I was working as a front office Hotel Receptionist in a big Eviroment and We had problem between two families who stayed on the opposite room on the same floor.

The Family A woman come down at 2,00 in the morning screaming and complaining about the noise the family B made, she therating me and my collegue saying very crazy things, we called the room and asked the other guys to make less noise and we propse her to change the room, I was willing to give her a better and more expensive room but after we told the other family to stop noise the problem were sorted out without consequeses.

I use to deal with angry and upset customer with education and politness and trying always to understand the reason why they are in that emotional state, I think is very iportant before take any decision

when they've replied the said me that:
By Customer Service we mean the ability to show empathy, to proactively recognise what individuals are feeling and need, and to ensure customers receive great service.

By Courage and Decision Making we mean the ability to convey self belief and confidence, to take appropriate decisions, and continue to work effectively when faced with challenging situations and difficult people.

COULD SOMEONE HELP ME OUT FOR MY FURTHER APPLICATION????

[InTheZone]

Aussie Pilot,

Although you have provided relevant answers to the questions im gonna take a wild guess and suggest that maybe it was due to the numerous spelling and grammatical mistakes in your answers...as there are quite alot of them and quite a few sentances dont make grammatical sense..Good Luck next time and if i were you i would use Microsoft word first to check your answers or have someone check you answers for you before sending your application again.

Best of luck.

[Nicola1]

Hi there guys,

Just had my start pack through from Virgin and was wondering if anyone else out there is starting their training on the date?

It would be nice to speak to someone else who is as i'm a little nervous to be honest?!

:confused:

x

[Fournier Boy]

I guess you mean 2008, not 2007. Nice that you are like me and hopeful that Virgin will still be there next year.....

FB

[red lips]

Hi Nicola im also starting the course on the 14th of jan 2008, have an induction day on the 2nd of jan, do you to? i had my interview in august so glad to get a date! hope the crew strike going on at the moment sorts it self out before we start!

[rodribiza]

Hello everyone!

What an amazing site! Loads of info! I'm just about to send my application online. I was wondering if any of you did write the dates down in you work experience and qualifications since you don’t have any specific place to do so.

Do you guys think that VA still recruiting the same big amount of cabin crew as they were doing last year at this time? Or probably they did fill up all levels and they are just hiring a bit less?

Cheers! :ok:

[smiler23]

Just submitted my application for Virgin Atlantic. How long might be before I hear, do you think? Do you hear by email/phone/letter?
Thanks

[rodribiza]

I did send my online application last night .... lest see how it goes...:ugh:

[wizad]

arent you all going on strike anyway, and there will be no airline left after that....

saying that, the less aircraft over london, the easier my day at work is.

[chantywanty]

Hi guys
http://www.cabincrew.com/ccnetwork/smileys/smiley1.gif
im new to this, but i have an interview/assessment day at Concorde house on 22nd November, does anyone else have an interview this day??????http://www.cabincrew.com/ccnetwork/smileys/smiley1.gif im so nervous!!!!!

[scotskenny]

Hola a todos !!!!!!!!!!!!

Was anyone present on the 8th November for the Interview day?

there must have been around 60 people there :eek:

anyway I would like to know how people got on :ok:

Kenny

[Nicola1]

Hi Sharon

I applied for an interview with Virgin online after wanting to work for them for the past 15 years (i am 24). I applied on the Wednesday and got an email the following day inviting me to an interview on the 22nd August 07. I live close to Nottingham so i drove down the day before and headed off to the interview. I was really really nervous and didn't know what to expect. There were 5 of us in there and 2 were already working for airlines. When they were talking to each other i was totally lost with all of the jargen so don't let this put you off if you are in the same situation.

The staff at the base are all really really nice. All 5 of us went into a room with 3 Vigin staff. 1 was an older lady who is cabin crew and the other were 2 men who work for recruitment i think? First, the lady asked us a bit about ourselves, i.e. name, where we had travelled from, what we currently did for a living. I was the only one who said my surname as well as my first name so this may be a good thing. Next, we were given cards with writing on and we went through and read them out. I think here Virgin are looking at your speaking skills for when you have to do the in-flight announcements. Next, we were given a scenario to act out. Ours was that we had a 2 minute broadcast on the radio to plee to people to donate to a chosen charity. We of course chose the Virgin on-board appeal - Change for Charity. We made it fun but i sort of took the lead a bit without being over powering. Making sure everyone was ok with what they were doing and so on. Next was an interview. this should have been 2 assesors to each candidate but i just sat with the lady. this lasted about 20 minutes and wasn't too formal. I was asked where i had gone out of my was to deliver exceptional customer service and why i wanted to work for Virgin.

That was about it for the day. I left at 2pm, got back home at 16.45pm and had an email from them at 17.00pm saying i had been successful!

I am so over the moon. I start my training with them on the 14th January and cannot wait.

Basically, be professional but still show that you can have a laugh as they like to portray themselves a lot as a fun company.

All the best - it is very daunting but don't get too worked up so that you mess up on the day.

Let me know how you get on

Nic x

[Nicola1]

Hi Red Lips.

I also have an induction on the 2nd January. I am trying to organise my uniform fitting on this day also as i live 180 miles away!!!

I have sorted somewhere to stay so that is 1 less thing to organise.

When did you have your interview? I had mine with 5 other people and am so curious to see if any of them got through?

Thanks

Nic

[red lips]

Hi nicola i was on your interview day on the 22nd of aug, im glad you got it to wonder who else got itfrom our interview day?:D

[Silver Angel]

Thanks for that info Nicola1 - gosh, you make it sound so easy, but I know it won't be for me. Good Luck to all Virgin wannabees! :ok:

[Nicola1]

Hi Red Lips.

So go on - who are you?

Are you the girl who was in a skirt suit who is already cabin crew? Sorry, i have forgotton your name?

:O

[red lips]

yes, its lauren had the red shirt on, who were you blk suit? brown hair?

[Nicola1]

Yes, that's me. I remember you now you have said your name.

I wonder if any of the others got through? It would be nice to know if they had?

I'm so excited but scared at the same time. I know you are already in the trade but i suppose you will be learning all of Virgins procedures? I don't like the sound of the pass mark you need every day on the exams? What happens if you fail - do you get another chance? Also, i've heard we have to do a swimming drill at around 5am in the morning!!

When i left the base on the 22nd, i drove all the way back home (180 miles) thinking about the interview and wondering if i'd done enough. Got home about 16.45pm, popped into work as Virgin had my works email address, then i had the email at 17.00pm.

I went out all night celebrating drinking champagne!!

[Claire2]

Hi,

I had my interview on 07th Nov and I got through-Yipee!!! Still can't believe it. I just wondered if anyone else got through that day? I'm waiting for a training course so fingers crossed they will confirm a date soon.

xxxxxxxx

[Mr Pâté]

Hey Claire!
I had an interview on the 7th too. Mine was in the morning (at 9.30) and I got the job too!!! Woohoo! I'm just waiting on the start date too, but I spoke to the HR people the other day and said that the training for us will start in Feb and will let us know by e-mail as soon as they have a firm date for us.

[Claire2]

Hi ya-yep mine was 9.30am too, I couldn't believe how many people were there!! That's wicked, at least we can get xmas out the way. We can keep each other informed by using this forum cause I know nearer the time I will need to sort out accomm for my course and I'm definitley up for sharing a place or sharing travel etc..if anyone is interested. Especially if it makes life easier and cheaper! I'm based in Reading at the mo.

[Blastoderm]

Hi all,
I was just wondering if anyone knows whether Virgin currently have a maths test? I know they suspended it for a while.

I did apply once before and got through the group stage but failed the maths.
Thanks.

[Mr Pâté]

When I went for my interview they did have a maths test, it's really nothing to worry about. It's just stuff like working out time zones, adding, subtracting. As I remember there were only 12 questions for the maths and 15 questions for the memory test. The best advise I can give for the maths test is to use the space that they provide to do your working out. Other than that it's stuff that can be done you just need to think about it and work it out.

[Silver Angel]

If anyone could give me tips on how to pass the group interview stage, it would be much appreciated. I've been rejected for Cabin Crew jobs four times in a row,:{ I can't let this be the fifth...!

[matt26]

Hi all,

Really new to all this. Finally decided to take the plunge and apply. Fingers crossed!!!

Just wanted to say to any other wannabee's that i found a really useful book that was about becoming crew at virgin & ba. Called 'The new Recruits Guide' and for those who dont really know what to expect is was really useful especially about the interview. its at www.glamguides.com (http://www.glamguides.com)

Helped me loads so just thought it might help someone else.

Hate the waiting around tho. How long have people waited to hear if they've got an interview???

[missydk]

Hello all,

Applied for Virgin Cabin crew last week and I was wondering how long it takes for a reply?? The standard email said that they will go through the applications after the closing date but how do I check when that is?!

Cheers,
Missydk

[Babygirlxmelx]

Hi Everyone

Ive just been accepted to be a Customer Service Agent for Virgin after my 4th attempt, but i have been told that my details have been put on hold to till training dates come up in either January/February. Is anyone else in the same position as me ? Also does anyone no of any good places to stay in that area as i dont really wanna commute every day to Crawley.

[Claire2]

Hi Babygirlxmelx,

I was on hold in Nov for cabin crew but I've just got a letter to advise that my start date is 4th Feb. Once you receive your offer letter, it actually advises a list of places to stay whilst you are on your trg course (it did in my offer pack).

C

[bagsybtmbunk]

Hi there
I have a friend in recruitment and they allow up to 15 spelling mistakes per application. I presume English is not your native tongue as the way you speak sounds to me European. I hope to not offend but next time maybe get someone to proof read your application before you subimit it.
Good luck next time around.:)

[Mr Pâté]

Hey Claire, I got my start date and it seems we're on the same course!!! Do you also have your induction on the 28th Jan?
Do you know how many weeks the training is? I seem to remember someone saying it's 6 weeks, is this right?

Is there anyone else starting their CC training on the 4th Feb?

[Claire2]

Hi Mr Pate,

No my induction is 21st Jan, I wonder why we have a different induction day when our course date is the same, maybe there will be loads of new recruits? Yeah, I think it advises in the letter that the course is 6 weeks, just hope I pass!!

C

[Mr Pâté]

Hey just read the letter properly and it is on the 21st!!! How stupid of me.
I have a friend who works for virgin at the mo (Based at MAN) he remembers the tests during training to be managable, he said that you just need to over do the reading as you won't know what kind of questions they may ask so you should know the material back to front. Other than that you can't go too wrong if we work hard at it.

[scotskenny]

Hey !!

Anyone start their training on the 11th Feb ????

Kenny :ok:

[Nicola1]

Hi Mr Pate,

Do you know what happens if you fail any part of your training? I've heard you get tested every day and have a minimum % to get - what happens if you don't get this? Are there only a certain number of times you can fail then you get chucked off the course?

Thanks

[r.s]

Hi Nicola1, I've been crew with Virgin for just over 18 months. During your SEP you will be tested nearly everyday, usually on what was covered the day before. You have to get 88% to pass. If you fail, you'll resit the next day and that day's scheduled test. If you fail again on the same test you'll go to VIVA which is a verbal test of I think 100 questions. Fail that and you're sacked. You're also only allowed to ever resit two exams. If you go to VIVA on one exam, but then fail a resit on another you'll be sacked.

Concentrate in class, do your revision and you'll walk it.

Also, don't ever turn up after a night on the drink because even if you're a tiny bit hanging, they'll sack you too. Happenned to three people on three different occassions on my course!!

I don't mean to scare you! Recurrent is what you should worry about when you have to do it all again in a year!

Enjoy your course x

[Silver Angel]

Was anybody else at the interview today at The Base, Wednesday 5 December? Being told the same day you got the job seems to be the norm with Virgin now, so has anyone heard anything yet?

[Claire2]

Hi Silver Angel,

Don't worry to much, I had my interview at the beginning of Nov on the Wed and I didn't have an email until the Fri offering me the job.

I will keep my fingers crossed 4 u;)

C

[Nicola1]

Hi

Thanks very much for your last message, it has been very informative to me. I am still a bit worried though but think i will be ok. I just don't want to do anything to mess this great opportunity up! I live miles away so staying with someone in Crawley, so definitely won't be going into training half cut - i'll save that for me Saturday nights back home.

Can you just please possibly advise on 1 last thing? What does the swimming pool task entail exactly?

Thanks again.

[r.s]

Hi Nicola, honestly, you'll be fine. The instructors are great and want you to pass and will do everything they can to make sure you know and understand everything.

The wet ditch drill firstly involves getting up at stupid o'clock in the morning and dragging yourself into the base while it's still dark! If I remember rightly, you get in and swim a length of the pool to prove you can actually swim. You get out of the pool, put on a life jacket and inflate it, get back in the pool and drag one of your colleagues to the other end of the pool, they drag you back. Get back out of the pool, deflate your life jacket and tie it up again, throw the life jacket into the middle of the pool. Get back in and swim to a life jacket, put it on and then blow it up using the mouthpiece at the top. Then they chuck a life raft into the pool and you all have to get in it. The first two lucky / unlucky into it end up hauling everybody else in. That's probably the hardest part of it all!

Then back to the base, cold and with wet hair for another day of learning.

Hope that helps x

[Nicola1]

Thanks RS, you have certainly put my mind at rest now.

I'd heard stories of it being like something off the film (i forget what film) where you are strapped in and get put under water and have to escape!!

Anyway, thanks for all the info you have given, i'm really looking forward to it all now.

Thanks x

[r.s]

Oh my god!!! Who starts these tall tales?

[MYROSTERSUCKS]

Hi all. Hope this is the right place to post this...would anyone have contact details for recruitment manager for virgin in mumbai india? Please PM if anyone does. Thnx!

[FlyingFromTheUK]

just wondered how long it is, until you apply to VS until you get a interview or not? just i have applied and keep looking at ma e-mail lol

thanx!

[ellebelle]

Hi Nicola!

I'm starting 14th too, and very nervous as well! But also very excited! How's the e-learning going?

[Nicola1]

Hi

Nice to meet someone else who will be on the training with me!

Not started the learning yet, think i'm going to do it over Christmas when i've got some time off work. Have you started? Is it hard?

Are you currently cabin crew or are you totally new to it like myself?

[ellebelle]

I am currently crew - just had my last flight and it hasn't all sunk in yet! It's not hard at all, easy to use and you can go back to all sections as many times as you like!

Really nice to meet someone from the course too!

What do you do now? Have you got accommodation sorted? Sorry for the interrogation!! :)

[Nicola1]

Don't worry about asking questions, i have been since i heard i'd got the job back in August!

I'm currently a Customer Service Supervisor and have been for the past 5 years. I am soooo excited but nervous at the same time. I suppose you already know quite a lot about the industry but the training may still be a lot to take in.

I'm going down on the 27th for a uniform fitting. I tried to get it done on the 2nd when the induction is but they said it is an all day affair! It's a bit of a pain as i live in Derbyshire so it's a 3 hour trip down there just to get measured up!!

But hey, never mind. It'll all be worth it in the end!

:)

[red lips]

Hi Nicola, i had my uni fitting a couple of weeks ago your in there for about 15mins so your gona have a hard day of driving!!
have you started you e learning? its not to bad when you get started nothing a bottle of wine wont help you get through! see you on the 2nd! :)

[Nicola1]

Hi Red Lips.

I was there for about 30 minutes. I felt so proud when i had it all on - they give you so much stuff don't they!!

Not started my E Learning yet. I have had a look at the CD Rom and printed most of it off. I suppose you are familiar with all of the abbreviations as you are already crew but it is new to me and i don't want to fail any part by not knowing something, so keep browsing through them.

I will start it this weekend i think.

Does it have to be done before the 2nd or the start date?

Have a good weekend x :)

[red lips]

I hope not, had no time to do anything have been non stop flying in december, but it does help if you've flown before but its still new! they wont be there to fail us so we will all be fine. the more you learn the easier it will be i hope! but have heard it very tough so social life will be on hold for a while!

have a nice week end to and see you next week, happy new year.:)

[blondechick]

Hi Everyone had my interview date back at the start of dec and ot the job woohoo :O:O:O but am in a holding pool waiting for a course date does anyone know how long it takes to get a course date?? :confused::confused: they were talking bout march time whn i was in for my interview i hope it is and i dont have to wait too long as am dyin to join.

[Virginfun]

Hi Everyone

Congratulations to those that are gonna join us at Virgin soon!!

Great to hear how excited you all are and look forward to flying with all some day.

Maybe lunch in San Fran, shopping in New York or Safari in Jo' Burg!!!

See you soon.

[Babygirlxmelx]

Hi Blondchick

I am in the exact same postion as u, i got my job at the end of the November and am currently in the holding pool. Just out of interest are u Cabin Crew or Ground staff. i ve been told that there was a recruitment freeze due to the threat of a Strike, but i was told by my recruitment person that new dates are available in the new year, so i hopefully you should here somethign soon, if not contact them xx

[blondechick]

Hey

Just got my letter throught this morning and my course is starts on the 18th of Feb am soooooo excited now. Am Cabin crew. Is anyone else starting on the 18 of feb??

:O:O:O:O:O:O:O

[kellymarie020]

just wondering, i start my training soon and my letter said to wear smart casual clothes ...WHAT SHOULD I WEAR? freaking out a bit here!!
please help!
xx

[nicola437]

:)Hello evryone!

This is my first post so hopefully this will end up where i want it to!! i have just been accepted onto a training course with Virgin and am trying to decide if i will commute or find accommodation nearby. i know the days start at 9.30 but they have not mentioned what time they will finnish. Does anyone have any idea?

Thanks in advance

[bencat27]

Hi there. I am currently in the middle of filling out an online application for a Cabrin Crew job with Virgin Atlantic, and I was wondering if any current crew members, or successful candidates can give me any tips to help me with it. Thank you.

Ben

[kayleigh87]

Heya everyone!
Anyone got an interview in 2 weeks? Tuesday 22nd?
xx
Kayleigh:)

[tancharlie]

Hi Claire2

I just noticed you have a start date for CC on 4th Feb, me too!

Just a quick question, have yuo found somewhere to stay yet? Our start date is sneakng up quite quickly now and I still need to find somewhere!!

Any ideas would be great please.

Thanks

Tan x

[red_eye_rat]

smart business attire to start and then just follow the lead from the instructors

[Claire2]

Hi Tan,

Looking forward to meeting you, have you also got your induction day on 21st Jan?

I need acc too but I haven't found anywhere yet, I'm going to call the people on the list they gave us so I will keep you posted.

Let me know if you find anywhere, I'm also happy to share(I'm on a tight budget) so if I find a place with 2 rooms then I will let you know if your interested:)

Cheers
C
xxx

[tancharlie]

Hiya Claire,

Yes, I am on that induction day too! Have got my uniform fitting that day too at 8am, so quite an early start for me! It will be nice to know someone's name at least!
Were you at interview on the same days as me then? I went on a Wednesday in early November, I think it was the 7th Nov, there were loads of people there.

I have found somewhere to stay hun, I called the number that Pokergirl gave me last night, it works out at £10 per night, call 01293 784 541 and speak to Maurice, lovely guy, very friendly, they have been established for 10yrs+ and have Virgin girls there quite alot, so try and get in there fast! Let me know how you get on. x

[Claire2]

Hi ya,

Yes I had my interview on Wed 07th Nov too, I couldn't believe how many people were there and I didn't think for a minute I would get through especially as so many of them had flying experience and I have none!! I was in the red group (all girls) and had the group task first, which group were you in?

Thanks for the info, I've just called that guy and he is fully booked now, however he has asked me to call back tonight as he has a friend who does the same thing and also charges the same price.

I'm still really nervous about the trg course, especially when I saw the 88% pass that you need to achieve:{

Speak soon

xxxxx

[tancharlie]

Hey Claire

I know, there were loads of people weren't there!! I had quite a shock when I walked in too! I was in the Blue group, had the tests first:eek:, was really panicking when I realised it, but I suppose it was good to get them out of the way!

What a shame!! But at least he knows someone else who can do it for you at that rate, honestly, that is the cheapest I have found anywhere and I have tried quite a few! One was charging a total rate of £819! Shocker!!

I know, the training is not something I am looking forward to very much! You really do need to put your head down and revise, I used to work for Virgin a few years ago and I went through the whole training business, it was ok, but you do need to be sensible with your social life...rephrase, what social life?! lol!
You'll be fine though hun, honestly you will. Put in as much effort as you can, and you'll sail through with no troubles!

What are you wearing to the induction day? I am really stuck as to what we should wear?!

anyway, let me know how you get on with your acc hun.

xxxx

[tancharlie]

Hello Mr Pate!

I start on the 4th Feb too, see you there!

Tan x:ok:

[Mr Pâté]

Hey there! I was in the blue group too! Which team were you in during the group work?

I'm really looking forward to the induction. Have you guys started your e-learning as yet?

[tancharlie]

Oh my god, what a coinscidence! I was in the group nearest to the door...if that makes sense! I had the freckles!! :O Where were you? x

Haven't started the e-learning, still waiting for it to arrive thorugh the post....called Virgin yesterday to see if I should have had it by now, they said it should be with us at least 2 weeks prior to start date, but she mentioned that if it is not with me by mid next week, to call them, so excited, I just can't wait!! :D

The induction day should be fun, it will be nice to meet everyone prior to our actual start date...hhow exciting it all is!

xx

[Mr Pâté]

I was in the group on the left hand side as you walk in.

About the e-learning, it's not hard but just a lot to take in, i'd suggest taking note whilst going through the learning bits, so when you come to the testing bits you'll have notes and something to refer back to...btw you'll need lots of ink in your printer as you'll need to print off all you pass marks and some other stuff, like check lists.

There is a lot of information and forms in the pack you get, so make sure you put some time aside to do it all.

Have you seen some of the videos on youtube of the virgin training groups? It gives you some idea of what to expect on the training...but i'm sure they'll go through all that at induction.

[tancharlie]

I think you may of been in my group.....

Have you started your e-learning then?? When did you get your passwords?

I used to work for Virgin before, so I know what to expect, I think sometimes it is even worse knowing because you anticipate what you remember doing the last time!! :uhoh:It wasn't that bad actually, but you do lose your social life for a while!! Not bad when you think of the perks at the end of it all though!

I look forward to meeting you...again! x

[Claire2]

Hi both,

Looking forward to meeting you to soon!! I've received my e-learning but not started yet.

Tanya-thanks so much for that number, my accomodation is now booked and is the same price as yours so I'm really pleased (Maurice's friend), I will be about 15 mins drive from the base.

Not sure what I will wear to the induction but probably a black pencil skirt with a smart shirt or something.

I'll try not to worry to much about the course either:ugh:

Thanks and speak soon

xxxxxxxxxxxxxxxxxxxxxxxxx

[r.s]

Virgin training times
:)Hello evryone!

This is my first post so hopefully this will end up where i want it to!! i have just been accepted onto a training course with Virgin and am trying to decide if i will commute or find accommodation nearby. i know the days start at 9.30 but they have not mentioned what time they will finnish. Does anyone have any idea?

Thanks in advance

Hi Nicola,
are you asking about commuting from Warwickshire during training or once you're online?

If you want to commute from there while you're training you'll really really struggle. I live in Warks and on a good day it takes me one and a half hours to get to LHR, going to LGW I usually add another hour and a half on top of that as the M25 can be, and usually is complete hell. Add to all that the revision you must do each night to hope to be able to pass the course. I'd advise you to move to Crawley for six weeks!

On the other hand, it's no problem once you're flying, as it's obviously not every day. Most of your flights will be from LHR anyway, and when from LGW you can have a kip on the crew bus round the M25.

Also, you don't always start at 9.30 - a lot of the time you'll start at 8. The days finish when they finish. Once everybody is happy with what has been covered in the day, once all questions have been asked and answers understood. Some days we finished at 4, some days 7 (there were a lot of questions asked in my group).

Good luck with your training x

[nicola437]

Thank you for your reply r.s and all the inofrmation you gave. If you dont mind me asking -where in Warwickshire do you live? I am in Stratford. Anyway, I meant commuting for the training but from my sisters in Wimbledon and just wanted to try and plan a bit and work out the costs etc - might just worth staying mearby the Base.

I cant wait to start!

Thanks Nic

[TightSlot]

Folks,

This forum is intended for working Cabin Crew: Some time ago it was nearly over run with wannabees, and for that reason the wannabee threads were established to be a source of information for those seeking recruitment. It would seem that the wannabee threads are now being used for a sort of social networking function instead.

You need to be very clear on this - If your post does not contain concrete fact about the recruitment then it has no business on PPRuNe - anywhere: This means that any of the following stuff is not to be posted...

Facebooks, blogs, I'm so happy for you, woohoo I got it, wish me luck, send me a PM, msn me, will you be at the interview, follow your dreams etc. etc. All of this should be done by PM on PPRuNe (if you must - we'd rather that you didn't use our server space for it) or by Text Message - in fact do it anyway that you want - BUT DON'T POST IT ON A THREAD.

[DJK82]

Hi I have decided to apply for cabin crew with Virgin and was wondering if anyone can help me with the application and tell me abit about the way Virgin works.

Thanks

David

[Aamyee]

I sent my online application to VA last Thursday and had an email today inviting me for an interview on 23rd Jan! Thrilled! At the same time very scared!!! I have just printed off the reference form and was wondering who I should put down as the 4 personal references? Old school friends? People I grew up with who I remain freinds with? Do they actually contact these people?

Also I am currently self employed as a beauty therapist but I only filed my self employment form a month ago! Will it be an issue if I can not obtain a letter from the Inland Revenue by next week or will I be able to sumit it to them when I get it?

[blondechick]

Hey everyone got my E learning through yesterday not started it yet as i have leave next week so 'ill start it then when i have lots of time.

My Induction day is the 4th of Feb starting fully on the 18th of feb and it says smart business dress was thinking of wearing my suit with a plain coloured t-shirt do you think that wil be ok?? I really want to get it right.

Is anyone else starting the 18th??

SOOOOOOOOOOOOO Excited!!!!!!!!!! :O:O:O:O:O:O

[TomOfScandinavia]

Hi all,

Opened up a "My Application"-profile on VS Career website. Filled in all the necessary details, except for the "Application questions"-section. Then I went on a one month (welldeserved!) holiday and when I got back I was informed that my incomplete application had been cancelled/withdrawn.

But what puzzles me is that it seems as if it's impossible to re-activate that application. It's not possible to answer the "Application questions"-section as there's nowhere do write any answers. That page seems to be 'blocked' and I can't submit any answer to those questions :(

Anyone out here know how I can re-activate my VS Career Application?

thnx

[kellymarie020]

I lost mine too. in the end after many attempts to sort it out i just re-signed up with a different email address. that seems to work but then i had to fill in all my details again. didnt take long. with reference to the 'no where to write your draft answers'. i wrote down the questions filled them out on paper and then signed in a day later and wrote them in. Hope thats ok!

[I Just Want To Fly]

kellymarie020,

I suggest you give the recruitment guys a call, and explain the situation to them. I'm sure they can reactivate the application.

I think the numer is 0870 190 4401, or otherwise try 01293 562345 which is the main switchboard and ask to be put through.

Good luck!

[EYGPT]

Hi VS-LHRCSA
Thanks for explaining that to me. Sadly I applied to Virgin just before xmas 2007 , only to get the rejection e-mail. I now have to wait 6mths before I can re-apply, which is so frustrating. What about you?

[garyg20]

Hi all, Can anyone give me a break dow of the Virgin salary and what I can expect to take home each month after tax?

I heard its around 1100 now with the new pay deal plus allowances. Can anyone confirm this?

[bethanm]

It's my understanding that the paydeal doesn't change the starting salary, not 100% sure though.

Into the bank I wouldn't rely on getting more than 900 a month. But you can probably take around 100-300 pounds per month back from trips.

Hope this helps, feel free to PM me for any more details, its a fab job that you do for the lifestyle!! Do remeber that you will spend a lot less than usual as you are rarely in the UK more than 10 days a month.

Good luck to everyone applying, maybe I'll see you soon!!

[strawberrykisses]

hi im new
Good luck to those of you who are having interviews and starting trainning!! i postes my application on thursday and got an interview date by friday!!!! interview is 28th Feb

huge question if anyone can help: how much do we get paid?, and does virgin accomodate your travelling home fees and accomodaton whilst your working. im just confussed. the reason why is because im struggling now with a standard admin job to pay rent, pay my uni overdaft and live, working for virgin i still have to pay those things and travel to and from london back home, and maybe py for living expenses whilst working.......i want this job so much but is it worth it money wise.

please help would be really happy!!!:\

[strawberrykisses]

Ps,

i eventually want to live in south africa, does anyone know how easy it is to transfer and if you even can. i know that if you go onto the south african virgin website you have to apply via the uk......??? at least i can do that!!!

sorry for all the questions

[TightSlot]

Folks,

This forum is intended for working Cabin Crew: Some time ago it was nearly over run with wannabees, and for that reason the wannabee threads were established to be a source of information for those seeking recruitment. It would seem that the wannabee threads are now being used for a sort of social networking function instead.

You need to be very clear on this - If your post does not contain concrete fact about the recruitment then it has no business on PPRuNe - anywhere: This means that any of the following stuff is not to be posted...

Facebooks, blogs, I'm so happy for you, woohoo I got it, wish me luck, send me a PM, msn me, will you be at the interview, follow your dreams etc. etc. All of this should be done by PM on PPRuNe (if you must - we'd rather that you didn't use our server space for it) or by Text Message - in fact do it anyway that you want - BUT DON'T POST IT ON A THREAD.

[tinkerbelle23]

Hi there

Can anybody give me an example of a working month. I applyed to virgin for IFBT but am still unsure if i could be away from home as much. I know the max is 6 flights per month which is one or two night i think? Also the money side, can somebody tell me if this is correct: They get paid roughly £10,000 per year but also get money for each flight and get given cash in hand to spend at your destination plus tips? Thought all this sounds to good to be true!

x :) x

[back2front]

tinkerbelle23 you certainly have the right username because if you think earning £10,000 is 'too good to be true' then you are definately off with the fairies :ugh:

[tinkerbelle23]

That wasnt what i meant smarty pants. I was asking if you get paid a wage and flight pay and allowences and tips. Because that all sounds to good to be true. :E

[back2front]

All airlines will give you a basic plus allowances, trip pay etc but Virgin Atlantic just don't pay very much. You rarely get tips from pax. In 8 years I think it has happened twice for me!

[louise1234]

hi
I have just a place with virgin as cabin crew based in heathrow and gatwick, would really like to work out of manchester. please can any virgin crew give me an idea how long a transfer would take.
I would really apprciate any help or advice.

[Standard Jet Dep]

Hi lou, I know two staff out of my group that have made the move the first one took just 6 months from the start of his flying to making the move. The other one took around 9 months. I am guessing it depends on how many folks are needed up there. I would speak to your CSM and keep pushing it. I just tried to swap to another nationality crews roster and that could not be done, but MAN crew is definitely possible. GOOD LUCK

[Caribbean-Flyboi21]

Hey guess am from the Beautiful yet sunny caribbean island of ST-VINCENT AND THE GRENADINES,am hoping to relocate to the UK some time very soon and was hoping if there is any 1 with any information what so ever about any airlines that recuriting at this point?:)

[Lauren_j]

i dont know if this is the right place to write this, sorry if its not. i got an interview on the 28th of march has n e one else got one the same date ??? and can anyone else who has been for one just explain what it will be like please ?? thank you lauren x

[suzy22]

hi got one on the 27 arghhh... bit worried, dont really no what to wear. :confused:. thats odd hope iv got the date right. lol some one has written about what the day may involve page 3 I think, but defo their have a look. good luck any way. :O

[bmibaby.com]

Does anyone know how long it typically takes to go part-time with VS and what a typical part-time monthly roster and pay packet might consist of? Cheers.

[bethanm]

It is my understanding that it is really hard to go part time unless you have children. Then I'm pretty sure you are offered the choice of either 50 or 70%. I think they fly around 2-4 trips a month. Not sure on the pay though, may be best to post this in the main Virgin Forum.
Good Luck

[AAE747Boy]

Hey i applied to Virgin yesterday at 4pm and by 10pm i had an email inviting me to interview this thursday! Anyone else goin on thurs and staying in a hotel on weds? I've also heard that its no longer a 2-2-1 interview its just a 1-2-1 and everyone gets to the interview stage now instead of the unsuccessful people being sent home earlier on? Anyone been there recently?

[cdj]

Hi anyone starting their cabin crew training for Virgin on Monday 16 June, please send me a private message! Thanks

[riche_777]

Hey i got through Virgin Atlantic in the most recent interview helD in INDIA FOR MUMBAI BASE

and i am currently placed in a " HOLDING POOL" as a successfull candidate.

I am kinda worried cos , they say im successfull but will have to wait untill next training course starts...

1) How long does it usually take to be inducted?:ugh:

2) Is this a way to say no to good candidates in a very tactfull manner?:rolleyes:

3)Has any one of you out there been in a " Holdin Pool" for VA?:O

4)Any one who has any other valuable information do scrap it in here !!!:cool:

5) How long a experince they require for a crew to be assigned business class ??:confused:

6) ANY IDEA IF INDIAN CREW ARE TRAINED SEPRATELY OR WITH REGULAR CREW BATCHES THT TAKE PLACE IN UK......??

7) WHN IS THE NEXT INDIAN CREW BATCH,,,??
plss help!!!:confused::confused::confused::confused::confused:

[email protected]

[bagsybtmbunk]

Hi Riche

From what I understand your training would be with other successful candidates from India here in the UK. If there are not sufficient positions to warrant a whole course for you guys then you would join a course of UK based new starters. You most certainly would not be alone though. There would be others from your country too.

To get to work in Upper Class depends on how may Senior Cabin Crew are required. I would hazard a guess that it could happen after 18 months to 2 years. Promotion is performance related as every flight you are assessed by your relevant CSS onboard.

I hope that helps and good luck.:)

[jim_milner]

Hi I'm new to this forum and really looking to become Cabin Crew. I previously applied to Virgin 6 months ago and have got an application form yet again and i'm really looking for advice what to put under the Customer service question:

Please tell us briefly about a time when you were working in a customer facing role and you believe you provided an exceptional level of customer service.

As I'm sure this is one of the most important questions and wondered if anyone could give any tips or advice on what they are looking for?

Thanks...

Jim.

[student88]

Hi Jim,

Bit of a late reply but there are five things they are looking for.


What happened
How you dealt with it - what made it exceptional?
What you learnt
What you would do differently next time
The pro's and con's of how you dealt with itThis should really cover most of what they're looking for.

S88:ok:

[On_The_Top_Bunk]

My daughter is considering CC.

Are Virgin recruiting soon for the UK?

[I Just Want To Fly]

Applications are currently being accepted on the website. Recruitment has slowed slightly due to some internal restructuring, however is still ongoing.

I often have a little chuckle when parents ask these kinds of things on behalf of their kids.

[Melody23]

:sad:So does anyone know whats happening with Virgin Blue and there training school in Brissy??

Gosh they must be crazy busy hey!!!!
I had my interview in April and I am on the waitlist for brissy training school.......

Seriously it feels like I had my interview last year haha

[jet fly]

Hello ppl
I am just curious what exactly they do when they call us for Medicals ? like
X Ray ,Blood test ? what ?

Reply appricated....

[virgin_cc_wannabe]

A little help

I would like to re-apply for VS cabin crew (my previous apllication was rejected twice) and would like some help:

1. what customer service do they look for?
I have experience in lots of cust based roles, including ground agent for American Airlines at heathrow, and thought my answers to the questions were suitable for their ethos (but still true), but they still did not invite me to an assesment.:confused:
Im just wondering if im doing something wrong?

All help appriciated!

[interested123]

I was wondering if anyone could give me any example virgin atlantic rosters as I was wondering how long crew are away for, when do they have leave etc, as I remember reading cabin crew travelled backwards and forwards from newcastle and nottingham to london :|

I live in Leeds is this economical? true?

[Chris_medley]

Got a very welcome call this morning. I am on a course starting on the 10th of November. Anyone else in the holding pool heard anything? I had my interview on June 3rd

chris

[susie22]

Hi guys,

just wondered if anybody has any idear when virgin will start recuriting again?

many thanks susie

[dy1ng_to_fly]

Hi Susie,

If you mean Virgin Blue, they've just done 3 days of recruiting in Melbourne last week (one day which I attended). We were also told that they'd done Brisbane and Sydney the prevoius week.

On the recruitment site (through virginblue.com.au), it says that they're currently recruiting for Sydney base, and also taking expressions of interest.

Hope this helps a bit x

[dy1ng_to_fly]

Have just looked at your previous posts & seen that you're in the UK, so guessing you mean Virgin Atlantic.

Ignore my last post then! :)

[whattimedoweland]

JetPhotos.Net Photo » G-VBIG (CN: 26255) Virgin Atlantic Airways Boeing 747-4Q8 by jetman41 (http://www.jetphotos.net/viewphoto.php?id=6403172)


Happy flying VS crew.

WTDWL.

[susie22]

hi

any idear when lol :ok:

[vodkaholic]

they are recruiting now susie :)

[Cool Wavy NG738]

Is anyone else having a problem submitting their application for Virgin Atlantic cabin crew?

I've checked all the mandatory fields, clicked the e-mail verification link sent to me, but still no submitting icon at top of the page to click on to send it off.:ugh: Even though all the sections are ticked as complete.

Can anyone solve this or offer any tips please? Thanks in advance for any help.

[flyin_phil]

what web browser are u using cool wave? i did my virgin application last night and it all seemed to go through to me, im using firefox, it should be fine with IE and firefox. maybe refresh the page? hope this helps.

phil

[Cool Wavy NG738]

Thanks Phil,

I shall give it a go.

[susie22]

hi

vokdaholic u are an a angle i had just given up hope on virgin,tried there website every day for 2 months and had given up hope,thats so fantastic there hiring?,sent off my application sunday so were wait and see,does anyone know how long u have to wait to find out if u have a interview and did anyone notice that compared to some airlines vs were quite a simple application fom,are they very tough with screening?

thnks susie:ok:

[Martine_F]

I just received an invite notification for Melbourne in the next months (date to be decided) I hould get a date pretty soon :)

[susie22]

hi all,

so so so happy heard back from virgin today and have got an interview for the 10th dec,cant wait,anybody else heard anything,anyone know what to expect?,any help would be great

thanks and good luck
susie.xx

[beachbum66]

Hi Susie,
I to have recived an email on friday advising i have made it through the screening stage and i will be invited to an interview early in 09 !!!
Man i am so excited as well i cant wait.
Susie i have been c/c in my pass life and i tell you once its in your blood you can never shake it !! I was based in Japan and mostly Int trips UNREAL ! DJ are fantastic to work with and you will meet some really awsome people. I know some ground crew and they love it.
Anyways i can tell you is to expect any thing on the day use the girl scout method and "Be ready for anything" keep smiling all day!! . I think from what i have heard its all about quick thinking and working as a team.
Think safety is your number 1 priority.
Well good luck on your day adn i wish you all the best.
Kind regards :ok::D:D:D

[bluefish_au]

Hey Beachbum,

I've also put an application in with DJ and haven't heard anything from them yet- I'm just wondering when you put yours in? I'm currently working as cabin crew and a friend who I work with also got an email inviting them to an interview, but no date was specified. I'm just trying to figure out if they are working through the applications in chronological order as I know I put mine in the day before the applications closed.

Thanks for your help! :)

[barbiepp]

Hey anyone! I am going to virgins assessment day tomorrow! I was just curious if anyone who has been to one recently, could tell me a little about what the day will involve?
Are there any written tests and is the actual interview 2-1 or 1-1?
any advice would be greatly appreciated!! :)

[air2bob]

Unless things have changed drastically the day is made up of group exercises/role play a maths and english test plus a 121 interview along with your height measurement taken. Good luck :ok:

[susie22]

hello all,

well done on getting through to the interview,io heard last week ive got mine on the 10th of december im so so so happy and very excited and of course nervous,what was the day like and hints or tips you can suggest
thanks and good luck to u all.xx

[six romeo alpha]

Hi Everyone!

I also have an interview on 10th December and am very excited and nervous about it.

Susie22 - There is a good post on page 5 (I think) about the format of the day. Hope that helps and no doubt see you there!!

Can anyone advise what the dress code is? I was thinking suit, shirt and tie, or is that too formal for Virgin? Any advice would be greatly appreciated.

Cheers! :ok:

[VS-LHRCSA]

Definitely suit and tie for VS interviews, no question. Good luck.

[susie22]

hi six romeo alaph well done,starting to get close now,
thanks for that will have a little look,
um yeah i would reccomend a suit,i think there quite hot on standards so a suit will be good,
i think im going to stay round the corner at the ibis hotel,as cannot rely on public transport to get me there on time,u will do see u there:ok:

[Aamyee]

How did anyone who had interviews on 25th get on? I've been invited to an assesment and just wondered if the process is still the same? Do they make cuts after group assesment? Same sort of 2-2-1 questions?

[air2bob]

Has anyone been for an interview in last few weeks?, know there were some last week.any updated information would be great as lots of the posts here are very old.
Any ideas also how many crew are needed?

[student88]

I hear they are lacking quite a few crew and many flights are going 2 crew below compliment. I have my interview coming up in just under two weeks. Good luck to everybody else applying!

[sognandoil380]

Hi all ,
which is the correct address to sent my CV for virgin?? thank's

[student88]

You need to apply online if you're looking for a job!

[CEM]

Hello,

Does anyone know what happens at the Virgin recruitment days now?
I know you used to have to do a maths test, is that still happening?

Thank you.

[student88]

No - you no longer have to do the maths test. Too many people were failing it. You have to do a memory test which basically consists of really testing questions like "what is your address?" and "how old are you?".

[TomOfScandinavia]

Hi all,

Anyone been to a VS Assessment Day recently? :) All info appreciated.

Cheers

[RichS]

I have looked but can't find the Virgin Cabin Crew thread. Could you please help me?

Many Thanks

[Xpert]

Anybody know any info about Virgin canceling Cabin Crew new entrant courses at the last minute???

[vs_lhr]

I've heard lots of airline codes used for Virgin Atlantic before, but VZ is a new one on me ;)

Yes, it would appear most new interviews and training courses have been cancelled (unsurprising in the current climate). If this effects you, you should have received an email.

[skygirl4724]

yes i had an email today dam it think i better start lap dancing again for now

[keyaflyer]

Hi guys,
I had an interview with VS...but that got cancel...really dissapointed as I was really looking forward to it....does anyone knows when they will have some more interviews?????? please please let me know
:ok:

[Heffalumpy]

I am very confused, if anyone else is in this situation then please let me know(I'm sure there are)...:\
I applied to Virgin Atlantic in January but I got an email in february saying I had been successful but they are not in a position to interview yet and they will contact later. Initially I was checking almost every day but now I hardly check but still nothing! :sad: Shame really, I was looking forward to the experience of potentially going for a different job.
Has anyone heard anything?

[TckVs]

They are laying off staff, letters in the post.
But lets hope they interview you soon :rolleyes:

[HighHeeled-FA]

Hi Heffa,

I know this isn't really what you want to hear but where have you been for the last few months? The world is sitting under a dark cloud with no silver lining.

They are laying off staff and other airlines - namely in the arab world have a freeze on recruitment or even giving unpaid leave. Congratulations on being successful but I can't see much recruitment for a while

xx

[Heffalumpy]

Dear High Heeled-Fa
No don't worry! I know what is going on in the world recession/redundancy etc. but I really didn't see the point in being told you were successful for nothing(you know?)...
more to the point why advertise for new people when you're going to be reducing the staff numbers anyway? :uhoh:

[HighHeeled-FA]

I'm surprised as well. especially as you mentioned February was when you got the reply. but in fairness they did tell you that they are not in a position to interview yet. Anything can happen in a week and maybe a decision was made.

Your name is on the records though so hopefully when things are stable, you would get notified if you are still required for an interview.

I know how gutting it must be to hear but its pretty much happening everywhere.

I don't really want to get into my opinions as to why they are still advertising (are they?) for new FAs. I'll leave that to the speculators. Usually, someone mentions that having fresh starting pay people around the corner means more experienced and higher paid staff need to look over their shoulder. But I'm not saying that at all.

[air2bob]

I think as others have said will be a long time before recruitment starts again BUT stranger things have happened, infact the unfortunate ones to be made redundant are still working for the company and a new route has just been announced to Puerto Rico starting in November great timing you'd have thought they'd have waited!. So a mixed bag of good and bad news at VS depending what side you are on!

[samaximus]

Hi so the people who lost there jobs have them back again?? Also a new route does this mean that even if they dont start recruiting they could use the people they have in the holding pool like myself!! Does anyone have a rough idea if this could be this year that us in the holding pool could have a possible training date? Cheers!

[sarahgee123]

Hi
Does anybody no when virgin will be recruiting again?
Thanks

[Mery]

Hi,

I'm cabin crew from Virgin, I asked for a career break a year ago, In Feb 09 I asked for came back again and its been imposible due the situation that aviation industry is passing through now...:{

So, I have been speaking with Virgin and at least they will recruit again in 12-24 months, but be present that first they will recruit again all the Cabin crew that its been dismissed and with career break like me!!

Sorry, we have to wait.....:(

[samaximus]

Think the people who are in a holding pool will join 1st, as the ones that have been made redundant have to reapply, and have interviews etc.. where as people in the holding pool get training dates... By law the people that were made redundant have to reapply and go through the whole application process like anyone else. Its sad but thats the way it is :(

It wont be for a while yet tho....so happy waiting..

[air2bob]

Well they are certainly dragging these things out was talking to a girl at lgw who said they still dont know how many heads to go from round two they should find out this week!. As soon as things pick up and the aircraft grounded start flying again they will need people just seems crazy that some companies cannot hang on to good staff in downturns when they make so much money in upturns!.

[bluatheart]

It's sad that an airline has to make decisions like these but it has to be done. Unlike other business, airlines don't make a lot of money compared to the amount it costs to run. By looking at the amount of service reductions made it will be some time before recruitment will start again for crew.

[mareke]

Hi All,

Just a quick question, i may be being completely silly but i am currently trying to complete the online application form for Virgin Atlantic and am trying to answer the Application Questions. I cannot see where to put my answers, it does say to click on the answer link but i cannot see it/them anywhere, PLEASE HELP!! Also, any advice on filling them in? i have over 12yrs Customer Service experience but find these questions tricky to sum up in abrief but concise way!


All help would be extremely helpfull, Thank You
:)

[andy19983118]

Hi Mareke,

I apologise for not answering your original question, but I am extremely interested in working for Virgin Atlantic and have been frequently checking the careers website for vacancies. The website currently says that there are no vacancies.

I notice you are filling out an application and you posted yesterday. I was just wondering if I was looking in the wrong place , and if you could point me in the correct direction.

Kind regards,

Andy

[flyer55]

What is their SCCM called is iit a IFS or FSM ? And what is the starting salary for that role ?

You can private me if you like

[steflouise]

Hi!

I currently work for Virgin Blue in Australia but my dream is to work for Virgin Atlantic based in the UK. I do not have an EU passport as the requirements say you need, wondering if anyone knows whether they hire on a working visa?

Any insight into working for Atlantic would be nice too!

Thanks!

[Rachael87]

I've had an invitation to an assessment day with VS on hold now since Jan 09, this week they've finally emailed to say the assessment days will be going ahead soon with training courses (should i get the job, that is) starting in the autumn. Has anyone else in their "assessment hold pool" had this email?

[lauralouise]

Hey I applied last year also and received an email saying to let them know if I am still interested within 3 days and that assessments are being held over the summer with Autumn start dates etc. It wasn't an invitation to assessment though. Is this the same or a different email?

What stage did you get to before? I wasnt offered an interview before as they stopped recruiting so not sure whether the email implies I will have an interview or not. Slightly confused :/ x

[Rachael87]

Hi there,

It appears I had the same email as you. I got as far as them arranging a date for the assessment day, then cancelling it a day later.

The email basically says (reading between the lines) if we reply and say we are still interested, we will get interviewed - before they recruit externally. Just waiting for a date now, I hope it comes soon!

[lauralouise]

ah thats brilliant thanks for replying. I was worried they might just reconsider my application for assessment wasn't sure if it meant I would get an email. Really hope this is the case and we hear something soon! x

[Rachael87]

There would be no point in them asking you if you still want to be considered unless they WANT to interview you. Doesn't make business sense as it just creates more work for them. They're not going to email people 18months later to say "sorry, but no thanks" are they? They're just checking that you still want to attend the assessment day before they start ringing everyone. Otherwise it wastes their time, if half the people who originally applied are no longer interested. :)

[G-SAAW]

Hey guys. I also got an email about being invited for an interview. That was a week ago so just trying to be patient now and wait for an interview. A friend of a friend works in recruitment and apparently the interviews are being set up for july. I wonder how many people are waiting to be interviewed. Really hope they email soon!!