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The CAA has numerous computer systems, the result of ill conceived and underfunded projects over a number of years, so they have little ability to keep or maintain coherent records from examiners or anyone else outside the building.
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My logbook went missing between check in and the destination carousel; three hours of PIC under LPC disappeared as a consequence; at CPL issue I had to either fly these hours or get examiner to verify I had flown this test and passed. So, a trip to the then ailing chap was made and he very graciously went to his attic, pulled out his logbook, verified the hours, wrote a letter to the CAA and didn't charge me a bean. Thankfully he hadn't thrown his record away or died in the meantime.
What happens with the petty bits of paper my examiner had to submit to the CAA after those flights? When I raised this point with Toady at the CAA I was given the impression that she feared the accountability to which they would be exposed.
I admire the world beating safety element of the CAA and the diligence with which they perform that duty. The licencing group activity is pathetic in its devising, system and execution. They disregard the whingeing of pilots who - shockingly - expect a service for their fee. There seems to be no understanding of the eye watering costs and anxiety needed to obsequiously part their doors and beg for the privilege of flight.
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Whilst all of these things could be done by computer, the infrastructure is not there and there is no funding to pay for it.
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Either do the job required or farm it out to someone who will - I don't begrudge paying for a service given but I do when it's not. If funding is the problem, put up the fees - but give value!
PS - this isn't a dig at you, Whopity; just comments on your comments!