VNAVPTH

A massive thumbs down to Menzies at MAN For the complete cockup this morning on the BA flight to LGW. One hour delay due to a bag discrepancy. That must be a record! And to top it off it took 10 mins to work out how to operate the air start cart!!!!! One failed start as a result!

aergid

Sounds like a training issue to me.....

Menzies never been renowned for their over zealous training departments

750XL

Bag discrepancies happen from time to time due to various reasons regardless of the handling agent so why single out Menzies

The96er

The delay in question was caused by a computer error within BRITISH AIRWAY's own system. Essentially, the bags in question that were causing a discrepency were transfer bags that the computer did not account for on the flight in question but counted them on the connecting flight thus indicating 'bags-up' to the Dispatcher. This is the second time in a week it has happened at MAN and is being investigated by the computer experts. However, as with most bags up situations, it takes some amount of investigation work before the root cause of the discrepency is found and as 750XL states, can happen to any handling agent. So I'd be careful before making derogetory towards the handling agent before finding out the full facts.

CDP8

I'd rather it take 10hrs to sort a bag discrepancy than have a bag go BOOM mid flight. I doubt they held you up for more than they needed to to be absolutely sure that flight was safe... Maybe it's lack of training on your part?.. Pilots love to sound off to ground crew when they themselves have absolutely no knowledge of ground ops and the problems that can arise. Have some patience, I'm sure they've had to stick around after their shifts have finished for late inbounds..... When they do, do you post here praising them?