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Flight/Ground Ops, Crewing and Dispatch A forum for the people who are engaged in operational control/flight dispatch/crewing and their colleagues airside in ramp dispatch, load control and ground handling, to discuss issues directly related to keeping their aircrew and aircraft operational.

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Old 6th Jun 2010, 20:27   #1 (permalink)
Join Date: Oct 2005
Location: England
Age: 25
Posts: 29
Advice for a new dispatcher (turnaround coordinator)


I'm about to start a new job as a dispatcher for a UK airline and just looking for any hints and tips that will help me while I'm starting out. The duties include doing the load control as well so any advice for that too would be appreciated.

Many thanks
benwizz is offline   Reply
Old 6th Jun 2010, 21:42   #2 (permalink)
Join Date: Aug 2008
Location: Europe
Posts: 12
Check PMs
Friendly Dispatcher is offline   Reply
Old 8th Jun 2010, 21:12   #3 (permalink)
Join Date: Mar 2009
Location: UK
Age: 24
Posts: 161
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TurningFinals is offline   Reply
Old 9th Jun 2010, 23:22   #4 (permalink)
Join Date: Mar 2008
Location: RAK
Age: 35
Posts: 10
i need info too.
falko is offline   Reply
Old 10th Jun 2010, 00:43   #5 (permalink)
Join Date: Nov 2004
Location: south east
Age: 32
Posts: 207
Congratulations on the new job! Its a good one which you should enjoy (most of the time!)

A few practical things that come to mind...

Try and be aware as best you can what's going on around you with regards to the turnaround. Make sure the pax staff have called the flight to the gate, know what stage the loaders/cleaners/crew are at, find out the latest slot time and communicate this to the crew and push back team etc.

Be nice to people! Plenty of guys who walk around with 'Dispatcher' emblazoned across the back of their hi-viz think they're God's gift and have free rein to tell people what they think of them. Everyone is as important as everyone else, you are all on the same side! Having said that you can be faced with a bit of abuse of other staff, crew and loaders (ie asking them to offload a bag in the middle of a 757 hold). Take it on the chin, its not personal.

Have a pen (duh), an accurate watch, and a mobile on you all the time... Radios never work when you most need them to.

Get bag counts as early as possible; its much better knowing you're a bag up 10mins before departure than when the thing's closed up and ready to push.

Be firm but fair. Rules are rules, but you'll get to know when its acceptable to bend them slightly.

Don't be afraid to ask someone more experienced if you get a bit stuck; most are more than willing to help out. Don't try and wing it yourself or you may end up causing more problems.

If possible have some figures ready for the crew, ie expected pax load and PRMs for the cabin crew, weather/EZFW/Flight plans (if applicable) for the flight deck.

Get a good alarm clock for the earlies

Just a few basics, most of it pretty obvious but key to ensuring things go to plan and everyone has a smile on their face.

Oh yeah, sweet talk the Purser... You may even get a cuppa out of it!
jerboy is offline   Reply
Old 10th Jun 2010, 14:17   #6 (permalink)
Join Date: May 2005
Location: U.K
Posts: 302
an accurate watch
- Don't you mean a "Dispatchers watch" !!
The96er is offline   Reply
Old 10th Jun 2010, 15:03   #7 (permalink)
Join Date: Dec 1999
Posts: 318
Hi Benwizz

Looks to me as though you have a very positive attitude and will do well.

Some aircrew can bit a bit "stressed" on the turnround. Don't take it to heart.

They will throw a strop from time to time. Just smile to your self and take a deep breath.

Don't let these words put you off, for every donught there are some really good guys out there on the flight deck who, treated well, can become friends for life.

ENJOY !!!! and all the very, very best !
waco is offline   Reply
Old 25th Jun 2010, 13:15   #8 (permalink)
Join Date: Jan 2006
Location: Maidenhead, Berkshire
Posts: 4

Can I ask Benwizz where your new job is based? I have applied for a Dispatch position at Heathrow and Iíve been told that they do not accept anyone without previous experience; however Stansted is happy to 'grow their own' so to speak. Is anyone able to shed any light on this?

jen248 is offline   Reply
Old 9th Jul 2010, 19:15   #9 (permalink)
Join Date: Sep 2009
Location: England
Posts: 649
I'd also appreciate any PM's with advice for a new dispatcher, with no prior experience
750XL is offline   Reply
Old 9th Jul 2010, 21:41   #10 (permalink)
Join Date: Nov 2000
Location: luton,beds,uk
Posts: 118
Can I ask Benwizz where your new job is based? I have applied for a Dispatch position at Heathrow and Iíve been told that they do not accept anyone without previous experience; however Stansted is happy to 'grow their own' so to speak. Is anyone able to shed any light on this?

I am an experienced dispatcher and havent seen anything advertied for ages.
Would you PM me the airline thats recruiting ?
antonovman is offline   Reply
Old 11th Jul 2010, 11:25   #11 (permalink)
Join Date: Feb 2006
Location: dublin
Age: 47
Posts: 403
As i was once told, Never ever lie but never tell the truth!!!! Gets you through the job as lies are always found out!!
dublindispatch is offline   Reply

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