It had nothing to do with the ops side, it was there blatent lying to the customer and to the CAA over what they were doing. They had to inform the CAA of when they were doing the phase inspections so the CAA could monitor it, and they not only didn't inform the CAA but didn't inform the customer of this issue with the CAA. It also stemed from irregularities in paperwork that was picked up by an audit on which numerous 1's on the findings of thier audit with CAA and customer audit.
So to put it in a nut shell, just liars.
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