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Old 15th Apr 2002, 12:08   #1 (permalink)
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Join Date: Mar 2002
Location: Under the Equator
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FUEL AGENTS - Best & Worst

Something Different;

While flying in the USA, unusual things happened when I went to buy fuel. I was greeted with a smile, offered lifts, bags were carried, perspex cleaned etc. etc.

Quite different from a lot of places Down Under.

Having taxyed up to a number of fuel agents over the years, I have met some great Guys & Gals as well as some real Snarlers.

How about some replies on were the best service is. This helps all as turnaround time and service helps big time.

For me - thumbs up go to:

AIR BP @ Townsville
SHELL @ Emerald
AIR BP @ Archerfield
Mobil @ Mildura
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Old 15th Apr 2002, 12:19   #2 (permalink)
 
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Rose at Leigh Creek BP is a classic! I think everyone in SA knows of her! Thumbs Up from me. The guys and gals at Coober Pedy go the extra mile too. On one night flight from Alice to Adelaide I called them up inbound and mentioned that I was a bit hungry and they thrust a steak sandwich in my hand. It certainly hit the spot!
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Old 15th Apr 2002, 12:36   #3 (permalink)
 
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I'll second the motion for Richard @ Emerald, damn champion, is he still there?
Also gotta give a big thumbs up to Air BP @ YSSY and Shell @ YSDU.
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Old 15th Apr 2002, 12:39   #4 (permalink)
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Yep, He's still there, socks and all.
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Old 15th Apr 2002, 13:30   #5 (permalink)
crimmo
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I'd have to agree about Shell @ Emerald. Gave us a lift into town after we tied down the aircraft and all.
 
Old 15th Apr 2002, 14:33   #6 (permalink)
 
Join Date: Jan 2000
Location: Perth, Western Australia
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Thumbs up

AirBP and Shell at Jandakot Airport. All give you a smile and the odd bad joke and if you are lucky a cap to keep the sun off. Can't complain they are a good bunch of blokes.
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Old 15th Apr 2002, 21:55   #7 (permalink)
 
Join Date: May 2001
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Wink

Can't go past Crappy at Kowabunga.
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Old 15th Apr 2002, 23:24   #8 (permalink)
 
Join Date: Apr 2002
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Premier Class

At Bankstown ..... John Betts --Air BP
Camden................Rob Mangan --Air BP

Gold class service no doubts.

Port Headland.......AIR BP -- Drinks in the Fridge- Good hospitality.

Wynyard.................Mobil Dudes.
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Old 15th Apr 2002, 23:46   #9 (permalink)
 
Join Date: Jan 1999
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Bub Ploger at Windorah takes my vote for one of the best.

Bub calls a spade a "bloody shovel" but is always ready with a cold drink and a helping hand.

Country hospitality at its best

Good on ya Bub!

All the ports on the Virgin Blue network have refuellers that are very helpful. Most do what they can to help.

Keep it up guys, it is appreciated!
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Old 16th Apr 2002, 01:36   #10 (permalink)
 
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Richard @ Emerald wins hands down. He has been around aviation for a long time and has re-defined service and courtesy.

Followed closely by the Lovely Ladies in Cairns. BRROOWWWW
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Old 16th Apr 2002, 01:51   #11 (permalink)
 
Join Date: Feb 2000
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Cool

Pete & Alan at Shell Charleville give legendary service. Food as well!!

McAlister's at Moree are also very good.

G'day
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Old 16th Apr 2002, 02:04   #12 (permalink)
 
Join Date: Sep 2001
Location: Australia
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Thumbs up

Definately agree with John and the girls at Air BP Cairns. Apart from their good looks (the girls I'm talking about) the service isnt half bad either.

Burnie and the boys at Shell Bankstown do a good job too.

Crappy at Kowanyama is always helpful on the unicom when calling inbound.

AFD
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Old 16th Apr 2002, 02:16   #13 (permalink)
 
Join Date: Feb 1999
Location: Melbourne, Australia
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Have to agree that Rose at Leigh Creek is always there for you and the service has always been good. Prices are heaps cheaper than Broken Hill as well.
Also have to say that the service provided by Liz at Flight Facilities @ Coolangatta is hard to beat. Always comes to greet you as you park and that smile is to die for.
Sorry have nothing good to say about Mobil/BP @ Moorabbin, Shell is ok though .
BSB
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Old 16th Apr 2002, 02:23   #14 (permalink)
 
Join Date: Jan 2001
Location: FNQ
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BP Cairns are great, also TL is very friendly, didn't seem to mind at all me dragging him out at 10:30pm on a Saturday night cause the bouser was broken. The BP lady at YBMA as I recall was also very good, not sure if she is still there??????
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Old 16th Apr 2002, 04:26   #15 (permalink)
 
Join Date: Oct 2000
Location: Oz
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The Guy at Marrocydore has to be the most miserable, rude and unhelpful person ever i have had the task of dealing with.

To Boot theres a $50 call out fee even though theres a carnet there!!!??

Air BP at TL are great. Poor old Dick & Bernie at CS have to wear G strings to compete with The BP chicks.
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Old 16th Apr 2002, 04:32   #16 (permalink)
 
Join Date: Mar 2000
Location: North son, I say go North..........
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What about Hammer in Tindal???

Please please put in that swipe card machine.

Have to agree with LC.
Shell dude in AS is happy to get any fuel.

kU used to be brilliant, haven't been there for a while but the Shell and BP dude used to nearly have a head on in front of your plane to get your fuel.

But ya can't beat that 44 drum of Avgas happily supplied by a publican in the back of a ute.....
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Old 16th Apr 2002, 04:37   #17 (permalink)

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Gotta agree Emerald is great,

Bathurst Mobil and BP was always friendly and good for a lift into town and a cuppa,

The Mobil guys at Kununurra were great, dont know if they are still there though, shame if they arent

Towoomba aeroclub were always pretty helpful

and those masters of the inevitable bad joke and a great smile Marty and Shane from Darwin

Heres a beer (or three) to great customer service, thanks guys
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Old 16th Apr 2002, 05:13   #18 (permalink)
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Thumbs up to Shell @ Tamworth as well.

I would like to avoid Cobar like S.T.D. ALWAYS A CALL OUT FEE. but it's so well placed on track for a stop.
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Old 16th Apr 2002, 06:17   #19 (permalink)
 
Join Date: Apr 2002
Location: Australia
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Concur about Bub @ Windorah. A spade is a spade...always great service and a slab never too far away.
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Old 16th Apr 2002, 06:32   #20 (permalink)
 
Join Date: Nov 1999
Location: Oz
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Talking

Would have to Cyril at Albany

Always there when you taxi in, and no call out fee no matter what day it is!!
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