Router/ Modem scam?

[N707ZS]

I keep getting phone calls at work saying our router / modem needs some sort of repair upgrade, usually an Asian voice. First one cut the line dead when I said I would ask a supervisor. Todays encounter was more sporting, I told him the router was on the hangar roof and I would need a small boy to climb up there, he believed this!! "And said how long would it take". I put the phone down at this point as it was getting a bit silly.


Anyone know what they are really after?

[Specaircrew]

At the risk of stating the obvious........Money!

[andytug]

Remote access to your computer (s), once they have that they will steal any passwords or other details they can find, empty linked bank accounts, spam email and social media, etc. Anything they can make or steal money from.
String them along by all means (it may stop them phoning a more vulnerable person for a bit) but do not under any circumstances do anything they say, not one click.
Genuine support staff will be easily identifiable (e.g. by callback to your contracted support firm or department). Bogus ones generally get uppity if you try. Always make the callback from a different line (mobile phone preferably if they rang landline) as clever ones hang on the line, fake a dial tone and pretend to be their own verification.

[N707ZS]

Main point was to bring peoples attention to this latest scam.

[Biggles78]

Thanks for that N707ZS, I look forward to some new entertainment in the near future. Getting tired of the bogus Microsoft Support and the local phone company Support guys from india. The router support team from india will make such an interesting change.