Computer/Internet Issues & Troubleshooting Anyone with questions about the terribly complex world of computers or the internet should try here. NOT FOR REPORTING ISSUES WITH PPRuNe FORUMS! Please use the subforum "PPRuNe Problems or Queries."

PAYG credit debit

Old 12th Jul 2014, 14:14
  #1 (permalink)  
Thread Starter
 
Join Date: Jul 2010
Location: East sussex
Posts: 624
Likes: 0
Received 0 Likes on 0 Posts
PAYG credit debit

Had this sms/txt yesterday on my phone " U have subscribed to 25Seduce you video. Subscription for £3 per week until you send STOP to 65905. Help: 020 3598 1581 or at... support (at) global-awareness.co.uk"

I've had this txt before, just thought it might be spam, deleted it. Yesterday, checking the balance on my mobile my credit it had been debited by £3?????

So I phoned the above 020... number. "I've removed your number from the system" I was informed. And what about my refund I asked. After taking my address I was informed that a refund would be credited to me via Paypal or a cheque. I would be phoned in the next 24 hours about this.

I await.

Daz

Last edited by dazdaz1; 13th Jul 2014 at 15:14.
dazdaz1 is offline  
Old 12th Jul 2014, 14:56
  #2 (permalink)  
 
Join Date: Aug 2002
Location: Earth
Posts: 3,663
Likes: 0
Received 0 Likes on 0 Posts
I reckon OFCOM would love to hear from you.
mixture is offline  
Old 12th Jul 2014, 15:18
  #3 (permalink)  
Thread Starter
 
Join Date: Jul 2010
Location: East sussex
Posts: 624
Likes: 0
Received 0 Likes on 0 Posts
Ofcom.... Good idea, have sent a mail to BBC Watchdog tv program site. I'll keep updating as and when.

Daz
dazdaz1 is offline  
Old 12th Jul 2014, 17:34
  #4 (permalink)  
 
Join Date: Aug 2002
Location: Earth
Posts: 3,663
Likes: 0
Received 0 Likes on 0 Posts
You may want to check "Phonepay Plus" too ... they regulate premium rate numbers in the UK, not sure if it covers premium rate texts... probably does...
mixture is offline  
Old 13th Jul 2014, 15:20
  #5 (permalink)  
Thread Starter
 
Join Date: Jul 2010
Location: East sussex
Posts: 624
Likes: 0
Received 0 Likes on 0 Posts
Thanks all for your replies, £3 is nothing, the reason is how do these companies get away with it? I shall await my cheque for £6
dazdaz1 is offline  
Old 13th Jul 2014, 16:30
  #6 (permalink)  
Per Ardua ad Astraeus
 
Join Date: Mar 2000
Location: UK
Posts: 18,579
Likes: 0
Received 0 Likes on 0 Posts
Texts from 85878 Page 10 of 10
They seem to have been 'at it' for at least 6 months. This site gives you a couple of addresses 'oop norf' (on page 10) you might wish to visit 'with the boys' and offer some 'education'.

It would seem they are in breach of the law, and OfCom really should do something.
BOAC is offline  
Old 13th Jul 2014, 16:47
  #7 (permalink)  
 
Join Date: Aug 2002
Location: Earth
Posts: 3,663
Likes: 0
Received 0 Likes on 0 Posts
the reason is how do these companies get away with it?
Well, technically they shouldn't as you need to jump through hoops in the UK to be allocated premium rate numbers and its generally made quite clear at all stages what you can and cannot do.

But of course, scum ignore that ... and so much like email spam, its then a case of adopting a reactive policy since the proactive element has evidently failed.

Much like email spam too, I suspect if you look hard enough, you'll find companies willing to accept bulk sender customers and provide them with a premium rate response number whilst turning a blind eye to what they use them for.
mixture is offline  
Old 14th Jul 2014, 13:25
  #8 (permalink)  
Thread Starter
 
Join Date: Jul 2010
Location: East sussex
Posts: 624
Likes: 0
Received 0 Likes on 0 Posts
Update.... Had a call this morning, they are sending me a cheque for the 2x£3 debits from my PAYG phone credit. I could understand if I had one of those smart phones, picking up a nastie. My old girl just does calls and txt, cost me £9.99

Having said that, some of you may be thinking did daz ask why this money and by who was debited. I did, the nice Scottish lady said " It might have been a third party" She did not have access to the database on her system.

As a pet project, I'm going to delve more into this company. Thank you for all your replies.

Daz
dazdaz1 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.