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All three of my children have tried OpenOffice, and all three of them, after a few days, have come back and said "Daddy, please can I have a copy of the real Office"?
At thirty quid a go - around half an hour's earnings - it's a no brainer, as the result, in each case, has been that since giving them the real Office I've had to spend exactly 0 minutes providing them with support.
Nothing fundametally wrong with Open Office / Libre Office in a home user / small business environment I've got several 3-4-5 man companies using it. But all they need are basic word processing and spreadsheets. For that it works fine I'd be less happy in a larger company, or if they needed more capable spreadsheets - but in that case there could be a case for looking at Lotus Symphony, which is an IBM fork from the Open Office code
Whats also worth thinking about is that if you are upgrading a small network from systems using Office 2003 / XP or earlier, then the training jump to OO / LO is often easier than the jump from old versions of Office to the ribbon-driven 2007/2010
Got to say that I personally did have some problems with OO, but have now standardised on Symphony which does everything I need. It's closer to Office 2003 but will open .docx documents - so I'm not complaining!