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Old 10th Mar 2012, 11:47   #1 (permalink)
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Microsoft/Windows 7 rant rant rant

By no means the first time, but I have (in common with many Googlers) continual 'successful' installs of 3 KBs Win7 updates for .Net Framework that are not installed and keep on returning. On the previous 3 occasions, 'repair' .net as per instructions worked. This time it has not.

So, I go to get help from M$. Hah! Legit Win7Pro, activated, under a year old and I want to ask what to do. They want $46 to 'help me'. That is ludicrous. Anyone got any other ways to get an answer? No wonder they are universally despised.
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Old 10th Mar 2012, 12:38   #2 (permalink)


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whast the K number of the update that keeps failing?
And whats the exact error message - if any?
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Old 10th Mar 2012, 13:36   #3 (permalink)
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3 updates to .net in total, 2 shown here.

Windows update is repeatedly offering Windows​ update Microsoft - Microsoft Answers

No error messages.
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Old 10th Mar 2012, 13:58   #4 (permalink)
 
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as posted previously, if you have any MS update issues, stop the Windows Update (or Automatic Updates) service, delete the cwindows\software distribution folder, and restart the update service.
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Old 10th Mar 2012, 15:44   #5 (permalink)
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Nah - absolutely no effect.

Now, anyone got a good fix for this AND why should I have to pay for 'support' for a broken product?
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Old 10th Mar 2012, 16:53   #6 (permalink)
 
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Quote:
a broken product?
Your personal impression. There are those of us who have rolled-out .NET updates to Win 7 without issues.

It may be something local to your PC rather than anything to do with Windows, software incompatibilities for example (or your antivirus getting in the way perhaps).
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Old 10th Mar 2012, 17:02   #7 (permalink)
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What - you mean all the other folk with the same problem too? Oh - forgot to mention AV and firewall off too. It appears they have a bunch of incompetents issuing these .net updates. I call that 'broken' - what do you call it?
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Old 10th Mar 2012, 17:02   #8 (permalink)


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try this
Quick fix for .NET Framework 4 update glitch | How To - CNET

If that still fails then its time to download the latest version of the ..NET cleanup tool, nuke .NET and reisntall
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Old 10th Mar 2012, 17:09   #9 (permalink)
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Saw that, Milo, thanks - I had to do that the last two times .net updates failed to register. A little drastic, I feel. See 'broken'?.

As you can see from post 1 I have been partway down the road, but the reason for trying to get help 'Help' from this tits-up organisation called M$ was to try and find WHY this was happening. Should one have to pay $46 to fix a broken product? Is there NO proper support for a purchase?
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Old 10th Mar 2012, 17:49   #10 (permalink)
 
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BOAC

One must remember (read the small print) software (ms) is not covered by UK Trading Standards Law. There are 'get out' clauses when the original product e.g..laptop is purchased. OS do not come under the guarantee. Only the hardware is covered.

Having said that, if one purchases a flight sim from a major supplier (packaged product) then yes one has the recourse to return it to the retailer for a refund/exchange.

The trouble with OS/M$ is that people do not read the 'terms and conditions' before hitting the 'install' key.

Daz
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Old 10th Mar 2012, 17:59   #11 (permalink)


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If you have an machine preloaded with an OEM copy of Windows, then Microsoft devolve support to the company who provided the PC - and the copy of Windows
If you had a retail copy of Windows, then the support requirement lies with M$, though often they choose to ignore that fact.

If that patch won't work then go to this site and run the .NET framework cleanup tool
https://blogs.msdn.com/b/astebner/ar...edirected=true
Use it to remove ALL versions of .NET framework
Then use Microsoft update to put them all back again

This is heavy stuff though - if this tool goes wrong you'll end up with a broken system that will need a complete reinstall
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Old 10th Mar 2012, 19:11   #12 (permalink)
 
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What do these .NET updates do anyway ? Would it make any difference if we just ignored them ?
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Old 10th Mar 2012, 19:15   #13 (permalink)
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Quote:
If you had a retail copy of Windows, then the support requirement lies with M$, though often they choose to ignore that fact.
- that's me! How do we get around that?

daz - are you saying that the Trading Standards do not apply to a purchase OS?
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Old 10th Mar 2012, 19:44   #14 (permalink)


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- that's me! How do we get around that?


When you call tell them its a retail copy and they're responsible
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Old 11th Mar 2012, 09:10   #15 (permalink)
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I shall be on the phone (in the 'queue, of course) on Monday. I finally bit the bullet and did the uninstall/reinstall .net. - 45 minutes. heaven help anyone with a really slow connection!

I cannot afford the waste of time, but all updates now 'recognised'.
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Old 11th Mar 2012, 09:34   #16 (permalink)
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That's clever BOAC, your post time shows up at 10:10, it's only 9:33.
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Old 11th Mar 2012, 09:45   #17 (permalink)
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I didn't know you worried about that sort of thing, but now you mention it, at 0944Z yours shows as 1034. Oh my God! I KNEW those solar flares were going to be bad. I'm just glad I bought those extra jars of Peanut Butter. Want some?
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Old 11th Mar 2012, 10:44   #18 (permalink)
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Now back to normal time.
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Old 11th Mar 2012, 11:31   #19 (permalink)


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BOAC

Its just a thought, but one of the main causes of .NET going wrong is the use of Registry Cleaner / Optimisers
Are you using any of those? That could be the problem if you are
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Old 11th Mar 2012, 11:33   #20 (permalink)
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Interesting - the answer is a qualified yes. In XP I use CCleaner but not so far in W7. It is W7 where the problem has occurred.
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