AIR CANADA MISSES OUT
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AIR CANADA MISSES OUT
Name one thing that's more meaningless than political polling.
That's easy - airline rating schemes. I wouldn't let you ship my dead body on some of the airlines on those "Top 10" lists.
That's easy - airline rating schemes. I wouldn't let you ship my dead body on some of the airlines on those "Top 10" lists.
Last edited by J.O.; 16th Jul 2014 at 15:10.
LOL... Asiana in the top 10... They can't even fly an aircraft on a good VFR day to an airport without killing someone.
Seriously, "customers" did the voting basically based on service only; safety is not even part of the equation... Move on!
Seriously, "customers" did the voting basically based on service only; safety is not even part of the equation... Move on!
Good Afternoon All:
I see our good friend from Oz has surfaced again but although Air Canada did not make Top 10 in the world but it did make Best Airline in North America for the Fifth year in a row. So friend Yobbo please do us all a favour do your research first before you post your usual vapid pedestrian on line musings......
AIR CANADA NEWS
Hot off the Press
-
Air Canada Named Best Airline in North America for Fifth
Consecutive Year by the Skytrax 2014 World Airline Awards!
Air Canada has been named Best Airline in North America in the Skytrax 2014 World Airline Awards at the Farnborough International Air show. It is the fifth consecutive year Air Canada has been recognized as the best airline in North America and among the leading carriers of the world. The annual poll, based on surveys of nearly 19 million global passengers, is regarded as a key benchmarking tool for product excellence and customer satisfaction by the global airline industry.
“We are extremely pleased that the Skytrax World Airline Awards have recognized Air Canada as the Best Airline in North America for five straight years. The North American aviation industry is highly competitive and it is therefore a source of great pride for Air Canada to consistently lead in this geography in terms of both service excellence and industry-leading products. Being the Best Airline in North America also places Air Canada amongst the leading airlines of the world and sets the bar very high to continue improving. We are delighted to have established a leadership position in such a global industry from a Canadian base,” said Calin in the press
Release just issued. “This award also reflects what more than 35 million customers tell us each year through their greatly appreciated loyalty: that Air Canada is one of the safest, most comfortable and convenient airlines to fly. I thank our 27,000 employees around the world, who all share in winning this award, for their professionalism and dedication.” "Air Canada has a secure grip on this award as Best Airline in North America, being a repeat winner again in 2014. With the awards voted for by airline customers worldwide, they represent the voice of passengers, and being a truly global survey are regarded as a benchmark of airline excellence," said Edward Plaisted, Chief Executive Officer of Skytrax. "This award recognizes the
front line service quality being delivered by Air Canada staff across all customer-
facing areas, both in the airport and onboard environment, and it is their success that we are honouring today with this award."
I see our good friend from Oz has surfaced again but although Air Canada did not make Top 10 in the world but it did make Best Airline in North America for the Fifth year in a row. So friend Yobbo please do us all a favour do your research first before you post your usual vapid pedestrian on line musings......
AIR CANADA NEWS
Hot off the Press
-
Air Canada Named Best Airline in North America for Fifth
Consecutive Year by the Skytrax 2014 World Airline Awards!
Air Canada has been named Best Airline in North America in the Skytrax 2014 World Airline Awards at the Farnborough International Air show. It is the fifth consecutive year Air Canada has been recognized as the best airline in North America and among the leading carriers of the world. The annual poll, based on surveys of nearly 19 million global passengers, is regarded as a key benchmarking tool for product excellence and customer satisfaction by the global airline industry.
“We are extremely pleased that the Skytrax World Airline Awards have recognized Air Canada as the Best Airline in North America for five straight years. The North American aviation industry is highly competitive and it is therefore a source of great pride for Air Canada to consistently lead in this geography in terms of both service excellence and industry-leading products. Being the Best Airline in North America also places Air Canada amongst the leading airlines of the world and sets the bar very high to continue improving. We are delighted to have established a leadership position in such a global industry from a Canadian base,” said Calin in the press
Release just issued. “This award also reflects what more than 35 million customers tell us each year through their greatly appreciated loyalty: that Air Canada is one of the safest, most comfortable and convenient airlines to fly. I thank our 27,000 employees around the world, who all share in winning this award, for their professionalism and dedication.” "Air Canada has a secure grip on this award as Best Airline in North America, being a repeat winner again in 2014. With the awards voted for by airline customers worldwide, they represent the voice of passengers, and being a truly global survey are regarded as a benchmark of airline excellence," said Edward Plaisted, Chief Executive Officer of Skytrax. "This award recognizes the
front line service quality being delivered by Air Canada staff across all customer-
facing areas, both in the airport and onboard environment, and it is their success that we are honouring today with this award."
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Can anyone who has flown AC economy class recently honestly say that AC does not belong in the Budget Airline category?????
Once you have been
Rouged, you'll never touch any of their offerings ever again!
Once you have been
Rouged, you'll never touch any of their offerings ever again!
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I don't think Best Airline in North America is a very high bar to beat, but in fairness two lots of friends of mine, independently, have travelled AC from GB to YTO and YVR in economy and were impressed with the comfort and service, so maybe things are on the up. Both couples are well travelled and quite critical. One had just returned from the Far East on CX and said AC are as good as CX, which surprised me.
AC marketing has made some mistakes in moving some capacity over to Rouge but that has nothing to do with the service on Air Canada mainline - which is the subject of the rating scheme in question.
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Skytrax awards are based on how many free seats and other goodies the airline hands out to Skytrax managers, in fact if one reads posts from some pilots working in the "sandbox" they regard the whole Skytrax rating system as a joke and a fine example of the way many things are done in the M.E. Skytrax is by no means the only company to carry on in this manner, its the "new world" of PR Bull I'm afraid.
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AC wins the NA airline award again? Talk about meaningless....
Skytrax means very little as well, but I don't think AC has ever cracked the top 10 of any international airline award. Always a few steps behind the leaders.
Skytrax means very little as well, but I don't think AC has ever cracked the top 10 of any international airline award. Always a few steps behind the leaders.
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Have got to agree that Air Canada economy is bad
Flew Sydney to Vancouver AC last year economy. Plane had arrived from Vancouver that morning and very little time to clean it up before departure. Tired crew, tired plane (777-200) poor food. Return flight a cleaner plane but the rest was the same. Entertainment unit not a patch on Emirates or Singapore Airline. Thought at the time that economy Air Canada made Qantas economy look good. Never again.
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Qantas economy 31" pitch, 17" width across the fleet.
Qantas Planes, Fleet and Seat Maps
Air Canada economy 32" pitch, 18.5" width on the 777 200.
Qantas Planes, Fleet and Seat Maps
Tired plane? AC 777s deliveries started in '07 making the oldest barely 7 years.
Tired crews? Guess that's what happens when you fly all night to the other end of the world, rinse and repeat.
Anyway, hope your next trip is better.
Qantas Planes, Fleet and Seat Maps
Air Canada economy 32" pitch, 18.5" width on the 777 200.
Qantas Planes, Fleet and Seat Maps
Tired plane? AC 777s deliveries started in '07 making the oldest barely 7 years.
Tired crews? Guess that's what happens when you fly all night to the other end of the world, rinse and repeat.
Anyway, hope your next trip is better.
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Skytrax and Far/Middle East carriers
There is a reason that the Canadian Government is adverse to allowing further access by Middle East carriers. There is no comparison with the onboard service offered to passengers.
Aircraft configuration is close, but Qatar Airways has more room in both economy and business class on the B777 SeatGuru Seat Map Qatar Airways Boeing 777-300ER (77W) V2 SeatGuru Seat Map Air Canada Boeing 777-300ER (77W) Two Class
Flight attendants for Qatar number 16 on the Boeing 777-300 vs 10 - 12 (?) on Air Canada. The service is constant and attentive on Qatar Airways though one must keep in mind there is no union, so employees are quite driven to ensure they are not reported. Flight attendants' average age is much less than legacy North American carriers and this is reflected in the attitude displayed to passengers. The fact that experience may play a bigger role in accident survival does not play major part on customers' perception of an airline voyage. (This is a compliment to the capability and professionalism of North American crews).
Aircraft and fuel expenses being equal (there is no large benefit to Middle East airlines), financing and employee costs are less in the Middle East). Funds have been provided by Government and private sources at little cost and there no income tax on wages. Employee benefit costs are negligible as are airport fees. This promotes a much lower cost operating environment than North America which permits the Middle East carriers a larger margin. These benefits are exploited by offering an enhanced travel experience.
Skytrax awards primarily reflect passenger perceptions. They are slightly skewed by base criteria, but are likely the closest measure available to gauge airline customer service. There are many reasons why Far and Middle East carriers score higher than those in North America. They do not offer protection to underperforming employees and select their senior cabin staff on performance rather than seniority. This is not acceptable to unionized companies and is reflected in the status. This is one of the factors that makes competition very difficult and therefore the barriers in place to protect the domestic carriers rather than let the consumer decide.
Skytrax may not be the perfect measure of consumer satisfaction, but it is certainly a valid indicator. It also indicates why the Far and Middle Eastern carriers are on a rapid international growth path, while North American carriers struggle (though happy to see their domestic fortunes are improving). The Canadian Government may block further access to Middle East carriers into Canada but they cannot stop their increased presence in the United States, and the enticement to Canadians to avail themselves of their services.
Aircraft configuration is close, but Qatar Airways has more room in both economy and business class on the B777 SeatGuru Seat Map Qatar Airways Boeing 777-300ER (77W) V2 SeatGuru Seat Map Air Canada Boeing 777-300ER (77W) Two Class
Flight attendants for Qatar number 16 on the Boeing 777-300 vs 10 - 12 (?) on Air Canada. The service is constant and attentive on Qatar Airways though one must keep in mind there is no union, so employees are quite driven to ensure they are not reported. Flight attendants' average age is much less than legacy North American carriers and this is reflected in the attitude displayed to passengers. The fact that experience may play a bigger role in accident survival does not play major part on customers' perception of an airline voyage. (This is a compliment to the capability and professionalism of North American crews).
Aircraft and fuel expenses being equal (there is no large benefit to Middle East airlines), financing and employee costs are less in the Middle East). Funds have been provided by Government and private sources at little cost and there no income tax on wages. Employee benefit costs are negligible as are airport fees. This promotes a much lower cost operating environment than North America which permits the Middle East carriers a larger margin. These benefits are exploited by offering an enhanced travel experience.
Skytrax awards primarily reflect passenger perceptions. They are slightly skewed by base criteria, but are likely the closest measure available to gauge airline customer service. There are many reasons why Far and Middle East carriers score higher than those in North America. They do not offer protection to underperforming employees and select their senior cabin staff on performance rather than seniority. This is not acceptable to unionized companies and is reflected in the status. This is one of the factors that makes competition very difficult and therefore the barriers in place to protect the domestic carriers rather than let the consumer decide.
Skytrax may not be the perfect measure of consumer satisfaction, but it is certainly a valid indicator. It also indicates why the Far and Middle Eastern carriers are on a rapid international growth path, while North American carriers struggle (though happy to see their domestic fortunes are improving). The Canadian Government may block further access to Middle East carriers into Canada but they cannot stop their increased presence in the United States, and the enticement to Canadians to avail themselves of their services.
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There's no question that you can't compare the cost structures. It is an unlevel playing field in a globally competitive industry
Layer upon layer of taxes, higher fuel costs, out of sight rent and landing fees - AC is milked dry relative even American carriers let alone Far/middle Eastern.
For what it's worth - FAs vary relative length of flight but 777-200, long haul, 14 FAs.
Layer upon layer of taxes, higher fuel costs, out of sight rent and landing fees - AC is milked dry relative even American carriers let alone Far/middle Eastern.
For what it's worth - FAs vary relative length of flight but 777-200, long haul, 14 FAs.
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