talent

My niece is starting with Ryanair soon and is worried about onboard sales. She has heard of new cabin crew disciplined or even let go becasue they didn't sell enough to pax. In particular she's worried that attempting to flog charity calendars to passengers could detract from her sales of other stuff and mean she is below target. They cost £10 each, I think.

Are calendar sales compulsory? Like will she be given a target of calendars to sell? And will the company make an allowance for her if she sells enough calendars but not enough food, drink and scratchcards? Does she get commission on calendars?

She also says that she heard last year cabin crew were told they had to buy their own calendars at some base or another because sales were below target. Could this possibly be true? I find it amazing - perhaps one of these silly Ryanair stories that turn out not be true (like holding in the windows with duct tape!). I've told her not to worry, no airline could be that bad.

Boxexas

The airline pressures everyone to sell, it’s very important for ALL low cost airlines. But doesn’t sack anyone who doesn't reach targets. No one has to buy themselves anything. As long as she shows up for her duties (ALWAYS) on time and doesn't "get sick" (this is tricky, cause many just call sick cause they have a hangover - this is not tolerated, my advice, go to the doc and get a cert if she is ever really ill). She will pass her probation easily like that.
She would only be sent home if she would not follow safety procedures or had gross miss conduct (outline on her contract).
Hope it helped.
All the best.