If a purser introduce him or herself as an Inflight manager in the first PA???
Do you think that is a good expression? a manager in flight equals a captain. Is it right? I think so. Consequently, the inflight manager as a word introducing purser to passenger is inadequate. Could you let me know your opinion as a cabin crew. Thank you very much.
Just another "buzzword" title to try and blind you to the fact that whomever it is just happens to be the senior trolly dolly because Purser sounds old fashioned.
Cabin Services Manager being another good example.
Wouldn't the first PA normally come from the flight deck? Something along the lines of "I'm Bill Morgan, your captain on this flight to.... my First Officer is John Smith,... Senior Cabin Crew member is Cheryl .... etc.,
You are asking if we think Inflight Manager is a good expression. Firstly Iīd say that it doesnīt really matter what we are called. Secondly, for my personal taste, the word manager is just a bit too generic. The old fashioned "Purser" has a nautical / aviation feel to it, which is why I like it better. But thatīs just me.
You write that a manager in flight equals a captain. Iīm not quite sure what you are saying. Yes the captain = the manager of the flight, so if thatīs what you mean with 'equals', Iīd agree. If you mean that the highest ranking member of the cabin crew equals the captain, then that is not the case in any airline I know of. Order of rank at the majority of airlines:
Captain
First Officer - copilot
Second Officer - cocopilot
(Flight Engineer)
CSD / Inflight Manager / Senior Purser / CCP
Second ranking member of CC / Purser
Flight Attendants
When both cockpit and cabin cabin crew members are aware of the chain of command, and respect it both 'upwards' and 'downwards', in my experience it makes for a safe, predictable and pleasant working environment.
Regarding the PA, itīs all a bit of a pointless discussion because the vast majority of passengers either doesnīt listen to the PA, doesnīt understand the PA and just couldnīt care less which crew member is called what anyway. And why should they?
Dawdler, who makes the first PA is wholly dependent on company SOPs; no world wide rule for that.
PS:Mad-jock; whatīd be the point of the lame advising the blind?
Most of us don't want to be there in the first place and can't wait to get off at the other end.
Are we talking about passengers or cabin crew? I can understand passengers not wanting to fly but cabin crew? They have a choice.
With regard to titles, as far as I am concerned, people can call themselves whatever they want. Just so long as everyone knows who is charge. On the subject as to who speaks first, again I'm not too fussed just so long as someone has said hello and welcomed our passengers. In my opinion it is better to depart on time without the yakkity-yack than to depart late (and potentially arrive late) - because you did a PA.
it is just happens to be the senior trolly dolly because Purser sounds old fashioned
Just as old fashioned as the term "Captian" is, should respect history and be proud of it.
There are 3 factions that manage aircraft, Maintenance "Engineers" on the ground, Cabin crew "a Purser" of our customers for pax / equally a "Loadmaster" for freight and the PIC or "Captain" who is responsible for safety in flight, in the cockpit and accepts an airworthy aircraft prior to flight and makes decisions to maintain it from block out to block in.
Last edited by grounded27; 26th Aug 2011 at 02:47.
Mad-jock; whatīd be the point of the lame advising the blind?
Well thats very sexist Flaps. In this day and age of "Captain your doing the walk round cause its peeing down and my hair will get frizzy and I have just washed and straightened it this morning" the level of sexual advice has improved no end.
For example I have learned that after depressurising ones bowels and calling badger (this instigates memory items recirc fan off) it moves your sexual chances from next to fark all, to fark all. Although to be fair even if I am very well behaved for a month it still doesn't get above when hell freezes over.
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Quote:
"Captain your doing the walk round cause its peeing down and my hair will get frizzy and I have just washed and straightened it this morning"
Are the girls as fussy about such things MJ or do they take a more commonsense view? Granny. Edited to add that Flaps is right, there are so many different names for the job that I just listen for a vaguely relevant title and name.
I you have another look at post #8, you will see I was replying to a comment about SLF, which is what I are.
We do often have a choice to be there (e.g. going on hols), but most pax I speak with find flying either boring or a little scary and regard the flight as a necessary evil, rather than a great experience.
Most folk supervising other folk who are supposed to be delivering excellent customer service - (but with their hands tied behind their backs as the beancounters won't pay for excellence) are called supervisors.
"Accountable supervisor" would be a grand title. Beats that CSD nonsense.
Most folk supervising other folk who are supposed to be delivering excellent customer service - (but with their hands tied behind their backs as the beancounters won't pay for excellence) are called supervisors.
"Accountable supervisor" would be a grand title. Beats that CSD nonsense.
I have always thought that instead of CSD Senior Cabin Captain has a nice ring to it however when I once suggested this to my flight crew colleagues they strongly and emphatically disagreed before asking me to vacate the flight deck.
Wouldn't the first PA normally come from the flight deck?
Nope - its always been from the Purser as far back as I recall.
As captain I'm a pilot not a bloody DJ. I make one very brief PA using only the bare essential elements as required by the SOP. There is just far far too much yakking to pax these days, who just want to get from A to B without all the excess verbal diarrhea (not to mention PA volume levels so damn loud it must be assumed by many Pursers most pax belong to the Foundation For The Deaf!)
And everybody knows what a Purser is - ask me what a CSD is and I'll reply its a component connected to the eng driven AC generator. Again there are too many confusing acronyms that I need about two helpings of alphabet soup to keep up!
Granny.
