As part of an MSc research project being conducted at Cranfield University, I am collecting data about the effects of Crew Resource Management (CRM) training on cabin crew.
To help me with this research, I have designed a questionnaire, which I would be very grateful if you could complete. It is designed to be completed only by those people who have current or previous in-flight cabin crew experience.
It will take about 10 minutes of your time to complete. Results to the research will be made available to this forum.
Permission has gratefully been received from PPRuNe to put a link to the questionnaire here.
A big thanks to everyone who's responded so far . The results are looking really ... promising (sorry to dangle that carrot, but I can't really elaborate yet ...).
Keep the responses coming, the more people that respond, the more reliable the analysis.
+1!
Good luck with your research!
Not everyone is aware that with the EU OPS Human Factors-CRM training has become compulsory for all CC in Europe, like it has been for pilots since 1992. It is another acknowledgement of the importance of the role of CC for Safety, but a lot of work as yet to be done.
That's certainly true...so we now have the situation that we should have great(?) CRM in the cockpit, and great(?) CRM in the cabin. Does this now mean we have great CRM throughout the entire aircraft...??? or are there two individual sets of CRM going on that don't work together very well?
That's certainly true...so we now have the situation that we should have great(?) CRM in the cockpit, and great(?) CRM in the cabin. Does this now mean we have great CRM throughout the entire aircraft...??? or are there two individual sets of CRM going on that don't work together very well?
We all know they should overlap BUT we all know that they frequently don't :!:
It takes time to change company culture, from 10 to 15. My company started doing CC CRM and joint CRM in 1997 and only now we are starting to reap what we sowed. People now don't even realise they are applying CRM rules, so much it became one with common practice. Only a few years ago, when I asked at the beginning of a HF-CRM lesson "what is the purpose of HF and CRM?" almost never I got the reply "flight safety". Today, at least one in the class has the right answer.
Very interesting questionnaire and I was happy to complete it for you.
I am very interested in the outcome and look forward to a discussion based on the questions with my fellow ppruners!
very interesting questionaire, i'm very interested in the results. although flying as cabin crew, i'm also a pilot so it would be very interesting to see what answers other, non-pilot crew have given.
Very interesting indeed. I am also waiting for the results.
Where I work right now, they are trying to re-invent aviation whereby they even want cabin crew to be part of the walk-around so we can “help“the pilots in case they are busy!!! They have no clue of the implications...
The gap here in South America between pilots and cabin crew is huuuuggge...
sudden twang - I agree, getting the pilots perspective would compliment this research nicely.
For example, one question given to cabin crew is 'How often do the pilots give the cabin crew a briefing?'. Give the same question to the pilots i.e. 'How often do you [as a pilot] brief the cabin crew?', you'd hope to get roughly the same response, but I wonder if you would?
CRM is about information flow in both directions i.e. cabin to cockpit and cockpit to cabin, and both are equally important. But it seemed more sensible to me to start with the cabin, since cabin crew CRM is in it's infancy compared to pilot CRM, and has only recently been legislated.
Theres just one point i'd like to raise with regards to question 7.
I'm sure a lot of crew might respond the same way but, I viewed this job as a long term career when I started. After flying for almost 7 years I see this more and more as becoming an industry that is only a short term career move.
Yup, that's fair enough. For this particular question I could only offer those options for reasons that will become apparent. I'm sure there's many more questions where you have to make do with a 'best fit' answer.
There's some very interesting discussions going on in this forum at the moment (chimes/sterile cockpit rule, technical knowledge, etc) that are great. Hopefully this piece of work I'm doing will clarify just where we are with all this stuff.
Which brings me to my point - I'm just going to keep the link to this questionnaire (above) open for another week or two, after which I'll close it and start a final analysis of the results. Many many thanks to those that have completed it so far.
CRM Research - CC please complete questionnaire
. The results are looking really ... promising (sorry to dangle that carrot, but I can't really elaborate yet ...).
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