I found this aritcle today. Except for the fact it was titled 'Spot the Northwest Flight Attendant', I could have been mistaken for it being about Jet*. The other give away was that the article relates only to flight attendants, not the whole company which is the case at JQ.
I don`t have Bruces email address, so I was hoping someone could forward this for me. If BB is to busy harrassing employees who haven`t done a survey. One that they actually have done, yet the inadequate computer system cant record this fact, then just get him to read the excerpt below. It pretty much sums in up.
"The point is, corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse. Gordon Bethune, the former CEO of Continental Airlines, was able to transform Continental Airlines from the worst airline in the industry into the one of the highest rated without changing the equipment or the people. He did it by focusing not on the customer, but on the employees. He managed the culture and worked to empower his employees."
For everyone else, here is the link.
Simon Sinek: Spot The Northwest Flight Attendant