Jetstar Customer Service At Its Finest.
Thread Starter
Jetstar Customer Service At Its Finest.
From the Age:
We seem to be following the Ryanair model here - absolutely no customer service.
Letters: teen in tears after Jetstar rejects cabin bag
Turned back at gate
My 19-year-old daughter phoned, sobbing, from Coolangatta Airport saying she had been turned away from a Jetstar plane that was about to depart. A female flight attendant had told her that her carry-on bag was too big and she would need to pay $80 to have it checked.
She had flown from Sydney two days earlier with the same carry-on bag but the attendant said the Sydney staff weren't doing their job properly.
The attendant then announced the flight was about to depart and that my daughter would need to pay again for the next flight. My daughter said she couldn't and began to cry.
At this stage the manager arrived and told her that she was "causing attention with her attire" and asked if "blondie was getting upset because she might not see her boyfriend that night?"
According to our daughter, other passengers carried on similar bags.
Jetstar has no customer service direct line and offers to return calls within 72 hours but no contact has been made.
- Daryl Feil
My 19-year-old daughter phoned, sobbing, from Coolangatta Airport saying she had been turned away from a Jetstar plane that was about to depart. A female flight attendant had told her that her carry-on bag was too big and she would need to pay $80 to have it checked.
She had flown from Sydney two days earlier with the same carry-on bag but the attendant said the Sydney staff weren't doing their job properly.
The attendant then announced the flight was about to depart and that my daughter would need to pay again for the next flight. My daughter said she couldn't and began to cry.
At this stage the manager arrived and told her that she was "causing attention with her attire" and asked if "blondie was getting upset because she might not see her boyfriend that night?"
According to our daughter, other passengers carried on similar bags.
Jetstar has no customer service direct line and offers to return calls within 72 hours but no contact has been made.
- Daryl Feil
Check-in missed
My daughter was at the Jetstar check-in counter at Coolangatta Airport 35 minutes before departure for her flight to Sydney but was told the flight had closed. There was no apology or explanation.
I called the customer service number to complain that they don't adhere to their own policy. (Jetstar policy is to close check-in 30 minutes before scheduled departure.) A customer service agent put me on hold and after waiting for more than five minutes I figured she had simply hung up on me. I guess that's one way to deal with complaints.
- Lorelle Pollard
My daughter was at the Jetstar check-in counter at Coolangatta Airport 35 minutes before departure for her flight to Sydney but was told the flight had closed. There was no apology or explanation.
I called the customer service number to complain that they don't adhere to their own policy. (Jetstar policy is to close check-in 30 minutes before scheduled departure.) A customer service agent put me on hold and after waiting for more than five minutes I figured she had simply hung up on me. I guess that's one way to deal with complaints.
- Lorelle Pollard
Letters: teen in tears after Jetstar rejects cabin bag
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Arriving 35 min before a flight?
I know Cooly and 35 minutes before a flight is more than cutting it a little fine.The problem these days is that they still think they are catching a bus but you get what you pay for.
The problem with in cabin bags is that everyone is trying to save money and take carry on bags.The reason staff don't stop everyone is that they are probably sick of these fights.That and they are not paid very much to care in the first place.
It all comes back to my point of you get what you pay for and that goes for the pax and staff.
I know Cooly and 35 minutes before a flight is more than cutting it a little fine.The problem these days is that they still think they are catching a bus but you get what you pay for.
The problem with in cabin bags is that everyone is trying to save money and take carry on bags.The reason staff don't stop everyone is that they are probably sick of these fights.That and they are not paid very much to care in the first place.
It all comes back to my point of you get what you pay for and that goes for the pax and staff.
Join Date: Jan 2007
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Boo Hoo, 
The rules are on the ticket.
X kg for checked luggage, X kg and these dimentions for Carryon
Arrive AT LEAST 30mins prior to boarding or lose your fare.
Simple, make sure you comply with the luggage requirements and DONT BE LATE, its not that f*&n hard.
Im sick of people whining about not complying with the rules and getting caught out.
K
The rules are on the ticket.
X kg for checked luggage, X kg and these dimentions for Carryon
Arrive AT LEAST 30mins prior to boarding or lose your fare.
Simple, make sure you comply with the luggage requirements and DONT BE LATE, its not that f*&n hard.
Im sick of people whining about not complying with the rules and getting caught out.
K
Join Date: Oct 2002
Location: In Frozen Chunks (Cloud Cuckoo Land)
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Boo Hoo,
The rules are on the ticket.
X kg for checked luggage, X kg and these dimentions for Carryon
Arrive AT LEAST 30mins prior to boarding or lose your fare.
Simple, make sure you comply with the luggage requirements and DONT BE LATE, its not that f*&n hard.
Im sick of people whining about not complying with the rules and getting caught out.
K
The rules are on the ticket.
X kg for checked luggage, X kg and these dimentions for Carryon
Arrive AT LEAST 30mins prior to boarding or lose your fare.
Simple, make sure you comply with the luggage requirements and DONT BE LATE, its not that f*&n hard.
Im sick of people whining about not complying with the rules and getting caught out.
K
Should be a Onestar employee with that attitude. You would fit nicely into customer service [lack of] or the PR department.
No wonder everyone dislikes Onestar with a passion.
I just love the mentality which Onestar displays - you pay us to treat you like *hit. We put it in the conditions therefore we can, and will.
