Tiger lost my business the other day. Got right thru to the end of a internet booking and it would hang on the payment page. Tried several times to no avail, so I called their customer service number which is not a local call and after selecting an option nothing happened! Tried this number 6 times at considerable STD call cost and the same thing happened over and over.
So I gave up and took my business elsewhere. Pretty poor form if you cant even book a flight no matter how hard you try!
When I have been in ADL recently they have been parking QF side, about gate 23. A few months earlier they were the DJ side. Several times last month I (QF) have been at the very last one (25 or 26 cant remember which is the last one but JQ used to occupy it). This may have to do with the dual occupancy of International/Domestic as when there is SQ, MH and NZ there at the same time it closes off quite a few of the most convenient gates 18-22. I have departed from the very furthest DJ gate and boy thats a hell of a hike. Just FYI was told by ground staff that Adelaide Airport terminal has the same ground area size as Sydney. I thought I was walking a lot there.
I thought the news on Tiger flying to Syd would have more comments. I find this major news personally. It has always been asked "when are they flying to Syd" and now they have announced it. Whilst having no personal alliances with any carrier in Oz, I would imagine this will only dent (even if minor) market share from the other established carriers. Is there any limit on the number of slots they can have? b.
Given the serve Tiger just got on "Today Tonight" this evening, you could argue that not having stranded passengers in the BNE terminal with another Tiger PR disaster might be a small blessing?
I thought of it as just more Today Tonight Bullshit actually. Half of it was some woman complaining about a cancellation in Tiger Singapore, Yet they worded it as if it was the Australian Operation. Whole different kettle of fish over there..and The rest was some old bastard having a whinge cause TT changed the flight and he would missed his connecting sector.......TIGER NO NOT OFFER CONNECTIONS AND DO NOT ADVISE IT!!!
When I have been in ADL recently they have been parking QF side, about gate 23. A few months earlier they were the DJ side.
Adelaide airport is a Common User Terminal. There isn't technically a "QF" or "DJ" side as such.. AAL operate and run the terminal and allocate the bay allocations to aircraft. For operational convenience, the airport will try to keep the airlines in the same areas...however, as QF/DJ don't operate or assign their own bays - sometimes you will get QF parked down on the DJ end, and DJ aircraft parked on QF side. I do believe QF and DJ have an agreement with the airport to have a certain amount of bays allocations, however, it doesn't state on which bays. So airlines such as Tiger and others will get moved around to whichever bays are available at the time.
After reading this article, that does go a little too far towards the end , it really does frustrate me that Tiger Managment are basically stealing money, and offering this sub-zero service. It would be millions that they owe to pax. We are all sick of the bullshit that they keep quoting.."that costs money" kind of attitude..etc..They operate that small foregin call centre with staff numbers so low and they barely understand out language. Why are they doing nothing and floundering in Oz. They have made today tonight, Nightly news, newspapers about the low service, but what changes? They extend the call centre by a few hours
While Tiger is the LCC and "you get what you pay for", profit might be along way off it this crap keep going, no matter how many free seats or stupid promo's they have..They can do better, obviously Mr Davis has no decent way of turning this around...
Tiger Airways Resorts to Online Forums to Post False Praise
Mathaba.Net - Entities in the pay of the much maligned rogue low-cost carrier [COLOR=#0000FF ! important][COLOR=#0000FF ! important]airline[/COLOR][/COLOR] Tiger Airways to counter its terrible image on the Internet due to its zero-level customer service and theft of money from travelers, have been caught posting false praise to counter news articles that have exposed the renegade airline and called for its banning from Australian airspace.
The posts, which have been censured due to violation of Mathaba posting Terms of Service, included phrases such as "Tiger Airways is very different than the other airlines. While many airlines are getting rid of staff, airplanes and reducing capacity Tiger Airways is growing" and defending the lack of customer service along the lines of "what do you expect at a low price".
The airline has been caught by our investigators cheating advertisers as well as double booking seats and leaving passengers stranded without refund nor compensation, among several other illegal practices including the misuse of ANZAC day to further its nefarious objectives.
The airline makes much money by preventing people from being able to contact it in the event of problems nor to cancel or postpone tickets, as well as failing to notify travelers when canceling their bookings without cause.
Singapore has failed to launch any inquiry into their airline which is a low cost subsidiary of Singapore Airlines and Europe's worst-rated low-cost airline Ryan Air, and the Australian Competition and Consumer Commission (ACCC) and other Australian authorities including the government have attracted much criticism for their silence on the matter.
See related items below for other recent articles on Tiger Airways.
^^That article is quite sad, no excuse for the sub-zero contact levels..
I hear that they are now breaking even in OZ and that the load factor is pretty good?
Unless you are Tony Davis, the Oz MD, or on the Tiger Board, you dont know nothing!. Load factor for Melbourne base is quite good here and there, Tues/Wed can be a but gloomy, and CBR/LST are also abit low at times. Adelaide base rarely sees a full flight, but hangs around the 70% mark often. Sydney bookings are apparently absolutely beyond all expectations plus Tiger also sold more than 70,000 seats of those taxes only fares over the 4 day sale.
I doubt they have breakeven yet, considering the jump in fuel would have sent tiger into the red a fair bit, but the bumper summer season that Tiger got in MEL/low fuel prices will hopefully not makes things look as bad.
70,000 or 30,000, whatever, at tax only seats. Seems like a short term capital raising venture to me. Every one of those seats was paid for by credit card on the spot. But, maybe an exposure exercise hoping to lure return custom down the track. Who knows!!!!!!!!
The boss of Tiger AUSTRALIA was just saying they are the quickest or biggest expanding airline in Australia. Have I missed something??? Handful of aircraft and seemingly low pax numbers (well on the routes I have seen anyway)
She was still sprouting that they are bringing 30 aircraft here.
like Fuel Prices, Demand here etc..but that is over the next 6/7 years.
Tell em there dreaming
I have nothing against Tiger and hope they stick around, but that's one thing I have noticed is that there GM's love to talk the talk, but haven't really delivered on all there promises. I just laughed at some of her statements on radio today. The average punter would have thought they were the No1 airline is aus.