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This has to be one the most depressing threads in Australian aviation this year.
So an LCC sets up an offers tight seat pitch, no frills and low fares to holiday destinations.
No doubt CASA requires similar standards of proficiency and skill from this airline as it would from one with a greater seat pitch, higher fares and more colourful paint jobs. Anybody here really think they lower the bar, really?
For some reason, when an LCC offers comparatively lower fares, some people here are surprised the customers include people from working class backgrounds. Not just the Toorak set looking to save a few pennies on their way to their HTI timeshare. They neglect the fact the same budget-concious battlers also take advantage of same low-fare offers, however sparse, offered by other airlines.
When something goes wrong with the arrangements for a flight sector, the passengers are kept in the dark just like they would be on a full-priced airline, and being late at night, nobody at the arrival point updates the SLF's nearest and dearest via the airport displays.
The real problem here is that the airline gets Mr Westaway out of bed after the paper starts hitting the front lawns. If only they got him up a few hours earlier, he could have ensured the crew kept the SLF informed, and, just as important, that the appropriate information was made available at various points where it might be considered useful by those looking for it. For example, airport displays, recorded flight arrival information service, and the company website.
By all means slag off the intellect of the passengers. It's not like they are providing revenue for the company or anything, is it? Huh?
Then by all means slag off the flight crews. Must be their sub-standard attitude that makes them defect an aircraft that would be perfectly airworthy with half the requisite number of engines. Surely an A320 could make the journey on one donk? What's with those guys?
Anyone think their outfit could have handled this incident better, please share...
But if you blame this incident on any of:
1. The tech crew skill/qualifications
2. The IQ of the passenger or their loved ones waiting on the tarmac at the destination point
3. The Meeja
... then please go to the room of mirrors and have a good, hard look at yourself.
VHCU
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