CALLOUT FEE COBAR

[skipper1981]

Believe there is an $85 callout fee at Cobar NSW,plus Avgas at $2.60/lt.........OUCH !

[UnderneathTheRadar]

Easy - don't go there!

[ForkTailedDrKiller]

Believe there is an $85 callout fee at Cobar NSW,plus Avgas at $2.60/lt.........OUCH !

....and your point is?

Avgas is $2:30+ in YBTL, so $2.60 seems OK in Cobar to me - someone has to haul it out there!

$85 call out? What would you charge to get dragged away from your family out of hours? The guy is on site during normal working hours.

$85 is the equivalent of about 10 min flying in my aeroplane. If you don't wanna pay - don't go there, but me (?) - I'll gladly pay for the service!

Dr :8

[Aussie Bob]

$85 is the equivalent of about 10 min flying in my aeroplane. If you don't wanna pay - don't go there, but me (?) - I'll gladly pay for the service!

Same here, enjoyed the refuellers company at Cobar not that long ago. His mates in the mines would earn far more.

[Jack Ranga]

And they'd work a fair bit harder.

[Howard Hughes]

$85 is cheap for a call out fee, standard from what I've seen is $110 (inc GST) and I know of one that is $250, but I won't out them on here! ;)

[Jack Ranga]

It may be cheap when your employer is paying for it, or you can legitimately claim it on your tax. If you don't want to refuel aircraft outside of office hours don't take the concession on. The rest of the community is 24/7, factor it into your fuel cost & stop ripping consumers off.

Amazing how you lot have been conditioned to 'user pays' next you'll be championing shell charging you an after hours fee to fill your car.

[PinkusDickus]

Sometimes the refuellers get a bit greedy.

It was mid-morning on a Saturday, and the Geraldton Refueller demanded a $50 call-out fee IN CASH to refuel three GA aircraft lined up waiting for him while he finished refuelling the RPT flight

He treated each aircraft as a separate call-out so he made $50 three times. No pay, No fuel.

Nice money if you can get it....

:mad:

[Creampuff]

Look for these magic words in ERSA:H24 AVGAS Self Serve Cardswipe Bowser:ok:

[Horatio Leafblower]

...His mates in the mines would earn far more.

And they'd work a fair bit harder.

Pigs arse. Miners spend more energy each day avoiding work than they would burn just doing the little bit expected of them.

[Wally Mk2]

I was a filler 'er up gas man in another life & did a stint in Broome back in the 80's. Can't think of the guys name whom owned the Mobil agency way back then but I used to charge a call out fee ('cause that's how I got paid) for the Airlines (AWA, F28's) & the Army as they passed thru with their funny PT6 powered drug runner planes I used to call 'em but any blow in I did for free where I could provided I could manage it in a timely manor.
Also back in the 80's at Tulla we re-fuellers where on better money than any pilot bar the Capt's, now the poor buggers are getting flogged....ahhh the good old days where rorts where common place !:E


Wmk2

[Jack Ranga]

Pigs arse. Miners spend more energy each day avoiding work than they would burn just doing the little bit expected of them.

OK........lol.

Wal-star, me mate at Tulla is on a fair whack, not as good as the good ole days, but not bad :ok:

[Aussie Bob]

Sometimes the refuellers get a bit greedy.

So PinkusDickus, question for you ... What is the average daily wage/income you and your flying mates get per day when you are at work? Honestly. Three planes? who owns them?

Assuming you three were the only punters for the day he made $150. Assuming he serves 20 per week average year round, that's only 50K.

I don't condone these call out fees but personally, I want a decent days pay for a decent days work. Surely everyone is entitled to this?

[YPJT]

Lets say the refueler lives 10k or so from Airport.
He has to put on PPE, drive to airport, get the tuck out, deliver the fuel, complete paperwork, put the truck away, secure the yard, drive home. Not to mention the DAMP requirements for 0.0 BAC which effectively means if he / she is on call, they can never have a drink.

So an after hours overtime rate, $85.00 is pretty fair in my books. As long as he is giving you a tax invoice for it. :E Charging multiple aircraft for the same callout is taking the pt1ss though.

Some airports are charging well over a hundred at the moment.

[kaz3g]

I haven't been to Cobar since 2009 but the refuel guy let me hangar my Auster and drove me to town AND back again in the morning.

Couldn't ask for a better service.

Kaz

[Avgas172]

Pay it or walk ... The greenies will love you for it

[Wally Mk2]

'JR' back in the 80's some very 'enterprising' re-fuellers where pulling in close to $100K , like they say good money if you can get it !:-)


Wmk2

[Ovation]

Flight planning from my perspective is choosing refuelling stops that have a swipe bowser. There can't be any justification to charge multiple fees when the aircraft are lined up waiting.

Some posters allude to the fact that it's the call-out fee that feeds the refuellers family, which really is crap. They would be on a wage paid from the fuel sale, and pilots have always been a captive audience when it comes to price.

The call out fee must be a lucrative income, considering the vocal resistance when there is any mention of installing swipe bowsers.

[j3pipercub]

Just ask him for a receipt for the callout fee. If he refuses, call Shell/BP/Mobil and report him. Then call the ATO... Simple.

j3

[Aussie Bob]

Just ask him for a receipt for the callout fee. If he refuses, call Shell/BP/Mobil and report him. Then call the ATO... Simple.

Yawn, sigh, right, lets be judge jury and police :ugh:

The very best speed mod that can be fitted to any aeroplane is bigger fuel tanks. Fortunately this is what I have, all 8 odd hours worth. Choosing an airport with a swipe bowser then becomes easier, but when in the boondocks ..... pay the man.

[Howard Hughes]

Have never been asked to pay a call out fee that wasn't documented correctly! :ok:

[j3pipercub]

Thanks Bob, not what I meant at all. Feel free to twist words though.

Never have objected to a callout fee, always paid, but it has to be fair. I have been told 'cash only' and nothing on fuel docket in several locations.

j3

[Aussie Bob]

Tis ok J3 with a name like that you have my respect :)

[alkell]

Four hours minimum at double time, assuming the callout is overtime, $175, plus workers comp plus super plus GST
$85 bargain
$50 each for three separate aircraft...bargain
The company charging $250, that sounds about right
A lot of these guys r doing 12 hours of standby time, so be fair.

[Jack Ranga]

Oh boo-hoo :{ my heart is bleeding :cool:

[Jack Ranga]

So..........ALL OF A SUDDEN, call out fees have become common place and they've quadrupled in price. How were these souls paid previously when there weren't credit card or carnet bowsers?

4 hours min for an hours work, not bad ;)

Superannuation my arse,

12 hours of standby, cruising porn while they're waiting for a call out?

[Avgas172]

Maybe in the future we will have shell/bp super service plane stops with thousands of cessnas pipers and the remaining jabiru stopping by every hour .... but I guess until then we have to accept what we have still got.:bored:

[TBM-Legend]

The Shell self serve at CAB works just fine...no call out either..

[rjtjrt]

This really is a microcosm of Australia and why it is loosing its non mining sectors like manufacturing. We are a fat lazy stupid nation living off the stuff we inherited.
Contrast how the US deals with customers (and that is what an aircraft crew wanting fuel is). The Australian worker is doomed with this attitude, and Australia faces a wake up call if the attitude of some customers here to outrageous call out fees is accepted.
The call out fee structure seems to regard customers as a nuisance, and the fewer the better.

[12-47]

So when did local plumbers start getting into refuelling?

[Arnold E]

, I want a decent days pay for a decent days work. Surely everyone is entitled to this?

Careful Bob, you will be accused by your peers of being a leftie with talk like that.:E

[alkell]

These awards r probably driven by people like u jack, always wanting more pay and better conditions. But when it's someone else's award u have a whinge. I didn't write the award and there is some ridiculous stuff in it.
And yes I pay super, as required by law, if a casual does the callout. By standby I mean on call, not getting paid a cent unless they get called out, waiting for a whinger like u to ring up and complain about callout fees.
If it doesn't suit u, get fuel during posted hours, it's not rocket surgery :)

[oi cant]

$85 is pretty cheap. Once upon a time an angry gnome at YGTE was known for charging a $400+gst call out fee for Jet A1. What makes this worse was the fact that it applied to everyone, included airmed flights.

[Ejector]

To be a aircraft refuel-er, what training and qualifications do you need.

Do you need like 100hrs Fuel truck ICUS at the major airports?

ASIC
Air Side Drivers
+ what ?

[deadcut]

I know of a place in the top end that charged a call out fee for JetA when the bowser was broken. (Can't notam that stuff either)

Fair enough about the call out fee but the bloke was sitting at the office in the airport anyway. :=

[Metro man]

Everything costs more in remote areas, if enough aircraft passed through to justify 24 hour coverage there would be no need. It wouldn't be economic to employ sufficient staff on a full time basis to cater for the occasional flight wanting out of hours service. I wouldn't be willing to be on 24/7 standby for what the fuel company pays.

A call out fee makes it worthwhile for the staff concerned to provide his services, after tax he probably sees less than $60 for himself.

[Stubble]

In Cobar last week refueller was available from 06:30 to 14:30 local time weekdays and outside that, callout fee was $110.

[Pinky the pilot]

rjtjrt; Hammer, nail etc!:ok:

The notion of 'customer service' no longer exists in many parts of Australian society/industry/whatever. And we are indeed the poorer (in more ways than one) for it.:ugh:

[CharlieLimaX-Ray]

Try $180.00 for Jet A1 callout at Hobart, a few years back.

The Hobart agent God Bless his miserable soul a few years ago was in to do the AAE B727 freighter as per his contract but also cheerfully charged a Pelair Metro, a Conquest and Vic Air Ambulance Kingair on an organ transplant flight $180.00($540.00for an hours work) each for the pleasure of supplying them with fueL after doing the 727!

On the other hand I know another family refuelling compnay that never ever charged a call in fee for after hours aeromedical flight, always did it as a bit of community service.

[KRviator]

Maybe the bloke out there is trying to top up his coffers before he's made redundant?!?


From the AeroRefuellers (http://www.aerorefuellers.com.au/) home page:Aero Refuellers is pleased to advise that Avgas is now available at Cobar Airport. This adds to the JetA1 supply that we have had for over a year now. Please contact our refueller on 0408 xxx xxx for supply. We will be upgrading the bowser in the coming months to become a 24Hr Aero Refuellers/credit card accepting facility.


Note: My bold, and I removed his mobile number to give the bloke a bit of privacy.

[Desert Flower]

Lets say the refueler lives 10k or so from Airport.
He has to put on PPE, drive to airport, get the tuck out, deliver the fuel, complete paperwork, put the truck away, secure the yard, drive home. Not to mention the DAMP requirements for 0.0 BAC which effectively means if he / she is on call, they can never have a drink.

YJPT, you summed it up nicely. And it depends on whether the refueller is on a salary or gets paid on a commission basis like I did - a lousy 5c a litre. That was about as far as I had to drive for an a/h callout, so you can see that if someone rocked up in a Jabiru & only wanted 20 litres I would be well & truly out of pocket if I didn't ask for a callout fee. I never charged more than $30:00, if additional aircraft turned up while I was dealing with the first one then the fee was split between them, & I always offered a receipt for the amount if required.
I never charged callout fees to the RFDS or any medical flights such as the Qld Government jet which used to drop in on its way to W.A. to pick up an organ for transplant, the Police Airwing, any search & rescue aircraft or military aircraft either.

DF.

[Jack Ranga]

alkel, driven by me? You think? If the so called 'call out fee' was included in the price of the fuel we'd all share the cost wouldn't we? It is more than likely driven by a bludger who owns the concession that doesn't pay a wage but relies on enticing a worker with the offer of a 'lucrative' $80 for hour an hours work, cash, wink, wink ;)

I've got a bit under 10 hours endurance in mine, you won't find me planning anywhere that lines the pockets of the likes of you matey ;)

[alkell]

Yeah let's make all sites 24 hours a day Jack, just add 50 cents plus a litre to your current costs.

I'm the one who gets stuck chasing callout fees, I'd prefer not to have them, they don't line my pockets at all.

Feel free to wait for posted hours, I'm sure we'll all be happier.

We do the best we can for emergency services and still we get the whingers.

[Jack Ranga]

50 cents a litre?

I didn't make comment about emergency services. Call it a whinge if you wish, like I said, I don't pay call out fees.

[ForkTailedDrKiller]

I've got a bit under 10 hours endurance in mine, you won't find me planning anywhere that lines the pockets of the likes of you matey http://images.ibsrv.net/ibsrv/res/src:www.pprune.org/get/images/smilies/wink2.gif

So why bother posting seven times on this thread? :bored:

Dr :8

[Capt Claret]

All this gum-gnashing alleging refuelers are thieves for charging a call out fee from a group where is is not unknown for allowance claims to be fiddled, or CI reduced when on OT, just to get one more gold shekel in the pay packet! :( :rolleyes:

[Jack Ranga]

Why post? I'm a little annoyed with the continual gouge of this industry. Not everybody can claim these expenses. I've got several students who throw their hands in the air when confronted with these charges. It's not just one or two charges. Would you like me to list them?

It wasn't like this when I began to fly, the service isn't any better now that there a multitude of new charges so why accept it? Because you are charging them indirectly to someone else?

That's why.

[morno]

Why should someone not charge you a callout fee if you ring them at 9pm at night when they're home and ready for bed?

I'm lucky in that I fall into the category that most refuellers won't charge the callout fee to. But when it's 3am, it's 4 degree's, or it's pouring rain in the wet season, and I've just woken this poor bugger up to come and throw 500L's of fuel on, I sometimes wish they would just charge the fee to the company.

I bet if you called a plumber at that hour, they're sure as hell not just going to charge you the normal rate.

If we have to call an engineer in on a weekend or public holiday, or at night, they charge a higher rate.

Where's the problem?

morno

[Jack Ranga]

Because it's their job.

You're not calling a plumber.

You're not calling an engineer.

[Jack Ranga]

Dumb business people with stupid, lazy business practices. Driving people away instead of adding value to a service.

No call out fee when I lobbed at Oodnadatta, bought sandwiches drinks and supplies for 4 people when I was there. Planned back through there when I knew how good the service was.

I will actively plan around these dumb clowns. Australians would have to be the laziest fools doing business. They would also have to be the dumbest consumers.

[morno]

It's their job between the stated hours

[Jack Ranga]

So the Cobar dood sits at the airport between the hours of 9-5 refueling aircraft? Must be a busy place? Whomever draws up his contract must be a bit dense if he's not constantly got that nozzle in a fuel tank between those hours?

[morno]

From the ERSA - Oodnadatta - AH Service Fee Applies.

How's that any different to Cobar?

[YPJT]

Geez Jack, have you got it off your chest now? Don't think I need to tell you how much those little rants are going to achieve

[ForkTailedDrKiller]

Make that eleven!

[Jack Ranga]

12.

They're not rants bro ;) if you knew anything about me you'd know that I don't sit at home stewing about this stuff :E

I do like a bit of value for money spent. Having experienced value elsewhere I can tell you you're being had. So long as you're happy with it, pay the man :ok:

[Old Akro]

Dumb business people with stupid, lazy business practices.

Nearly as bad as dumb lazy pilots. Part of any trip going to remote-ish areas is fuel planning. Deciding where to refuel. Which airports have bowsers, which brands, are they 24 hour swipe. Figuring out if you have what you need to buy fuel - carnet / visa card / cash. Planning how your arrival time fits with the airport's fuel arrangements. I used to plan to arrive at Olympic Dam when the Shell fuel handlers were still there.

JR - this probably isn't actually the guy's job. Not many places sell enough Avgas for someone to live off the proceeds. The refueller probably has a real job in town that he needs to leave when you call him (or her; DF) out.

But specifically for Cobar, reference to ERSA tells us that the call out fee only applies AH. It also notes that the fuel is provided by Aero Refuellers who have a 24 Hr swipe bowser. Aero refuellers are really easy to deal with. I just don't understand why you would fly through regional NSW without one of their carnet's.

So, if the pilot a) plans to fuel at Cobar without checking the fuel availability (ie reading ERSA), b) requires fuel after hours and c) hasn't had the foresight to arrange a carnet for the 24 Hr swipe bowser then an $85 call out fee looks pretty reasonable to me.

As for the $2.60 per litre, that's about a 12% premium over capital city prices. Its an ugly price, but for the costs of getting it to Cobar and dealing with our byzantine AVGAS regulations, 12% is not too bad and may be comparable with the price premium of Mogas in the township

[Stationair8]

Hey Jack Ranga the Cobar refueller said to ask your DAME at your next medical for some Viagra eye drops!

Any truth in the rumour that Jet A-1 price varies by 30 cents a litre on along the J curve at the moment.

Cheapest fuel is ex Sydney?

[rammel]

I'd phone ahead if going to Oodnadatta. ERSA says they have fuel, but last time I called (about 3 weeks ago) I was told that there is no fuel there at the moment.

[Jack Ranga]

13.

I think you're all missing my point, I'm so misunderstood :{ (I'm so ronery, so ronery)

I'm so sorry for having a contrary point of view.................nah, f@rk that, not sorry at all ;)

[Creampuff]

Give 'em the 'Hans Brix' treatment, Jack! :)

[Jack Ranga]

14.

Creamy,

Do you have any idea how €#~>+@: busy I am??

[Aussie Bob]

Do you have any idea how €#~>+@: busy I am??

Not that busy at all Jack, no less than 13 odd posts on this thread, when you, like me, have range enough to find a card swipe bowser.

Time to spare I reckon.

[Jack Ranga]

15.

Bob, I'm on hols mate.

But........

I'm so Ronery / So ronery / So ronery and sadry arone / There's no one / Just me onry / Sitting on my rittle throne / I work rearry hard and make up get prans / but, nobody listens, no one understands / Seems rike no one takes me serirousry / And so, I'm ronery / A rittle ronery / Poor rittle me / There's no one I can rerate to / Feewr rike a biwd in a cage / It's kinda siwry / but, not reawry / because, it's fiwring my body with rage / I'm the smartest, most crever, most physicawry fit / but, nobody erse seems to rearrize it / When I can the worrd maybe they'rr notice me / And untiwr then, I'wr be ronery / Yeaaaaah, a rittle ronery / Poor rittle me...

[Di_Vosh]

Jack Ranga

LOL! You've inspired me to watch that again. I flew with an FO just last week and she'd never watched it!

Apparently the only "real" actor they used for cameos had one line:

"MATT DAMON"

DIVOSH!

(sorry about the thread drift, but I think this thread was about done anyway)

[Jack Ranga]

Di-vosh, I end up on the floor in the foetal position when I watch it I'm laughing that hard. One of the funniest of all time :E