I looked for an old thread on this venerable topic, that would be worth recycling but could not find one (that was open) so here we are.

Unfortuantely, no location is given for this performance but it is a classic. As I have said before, all service industries should assume that they are being filmed and/or recorded at all times. Not nice but plenty of PR to be gained by handling it right. Obviously, in this case, we don't know what happened later.

The world's worst baggage handler? - worryingly funny - YouTube (http://www.youtube.com/watch?feature=fvwrel&v=VOP9fwnE4yY&NR=1)