6th Jun 2012, 23:37
Please don't complain about yield when you continue to upgrade pax while downgrading staff.
This is a conscious & deliberate loss of revenue.
Yields are low because tickets are cheap....so why, when we try to offer you more money do you say no thanks?
7th Jun 2012, 08:00
Trying to be objective here but the whole point of upgrading is to let a targeted economy passenger have a taste of the high life in the hope that they will one day pay for a full fare business ticket. That to the company is worth more than the slight increase in profit gained by allowing a staff member in business. Frustrating I know but business comes first...no surprise there.
7th Jun 2012, 15:03
Or as my frequent flying friend says " Why buy a higher class seat, I get enough upgrades with my diamond card"
7th Jun 2012, 15:08
exactly. There is a whole online community dedicated to getting free upgrades from CX.
Cathay Pacific Asia Miles - FlyerTalk Forums (http://www.flyertalk.com/forum/cathay-pacific-asia-miles-487/)
They've cleverly worked out that if the check in early and have a low Boarding Number (and their Marco Polo Gold /Diamond status, they are going to get seated in J class. I have 2 friends in HK who are diamond/gold and they are 100% on this this year. CX has seen significant loss of revenue from both as they are no longer paying for Biz.