22nd Feb 2012, 03:12
I recently tried to get a refund for interline e tickets that had been purchased pre iJourney. I did not get the refund and when I questioned this it appears we have to use the paper refund form as the "system does not capture the online application". I don't know how this relates to refunds under iJourney. I am concerned that there are lots of individuals out there who have submitted the online form and then mentally filed it under the 'task complete box'. There could be a bucketful of OUR money that CX now holds having provided no service at all. Anyone else fallen foul of this?
Thanks for bring that up - I feel Im rowing that boat too.
Had some QF e-tickets prior the change over and now not
in the system :confused:
At CX Benefit Centre for a answer , but after 1hr 20min
waiting had to stump up down stairs.
With only 2 staff answering questions I think they want you to give up!
22nd Feb 2012, 06:02
I have similar concerns. I also cannot find a ticket history which shows which tickets have been used, expired or refunded. I've looked at the prehistoric STEPS website, too.
Similar problem with the queue at the Staff Travel desk. Tried three times and never got close. Perhaps they were not expecting any extra questions as they know they have done a great job anyway, so no need to add an extra desk or two.
22nd Feb 2012, 06:05
Check you Outlook email account with the company. The ticket numbers would have been sent to that account ( pre-iJourney ). When you do an electronic refund there should be an email sent to your outlook account immediately. If not, the system has not captured your refund request.
I had the same problem with refunds of e-tickets and was told to do the refunds next time I'm at CX city or do a manual refund form. Something to do with CX intranet and not capturing tickets if using external computers.
I would have thought there would be more information on this as it has been a problem for awhile.
Hey well done Forward CofG ! Good thinking re the Email.
Yes all there -- Now to get the money back.