delay compensation

[binzer]

hi

Was delayed for over 5 hours with good old easyjet (tech problem and crewing), i have read all my rights and received voucher for food. However, i have seen articles on internet saying that you can try and claim for compensation as though flight has been cancelled, as in 250 euro

To summarise, has anyone managed to claim compensation for a delayed flight.:sad:

[Three Thousand Rule]

Binzer

Many have, but you need to be well up on the rules.

Google EU261/2004 and prepare to read!

[matkat]

Had a flight cancelled on me last Friday 15th(EMA-EDI), girl at the office offered me an alternate to GLA I asked for transportation to EDI this She said was not BMI baby policy having since read the ruling She obviously had not :ugh:also the regulation! article 9 1(A) states that I should have received quote: Meals and refreshments in a reasonable relation to the waiting time, I was offered a £3 voucher for those said meal and refreshments!! for a 3 hour 5 minute delay try buying meals and refreshment/s for that at EMA they also said the flight was cancelled because of a technical problem with the aircraft well it must have been known for a while as I started to try and check in at 07:00 that morning! as I later began to smell a rat I went into the booking part or their site (around 14:00) and it was still allowing you to book and pay for a seat on the by then cancelled flight, I am abviously now persuing them for the €250 compo and will also be contacting the CAA as to how they can blatantly ignore the regulation in regard to the meals and refreshment issue. Also at no time was I contacted by them to tell me of the cancellation oh no they said that is not company policy but it would seem company policy is to contact you at least 3 times prior to my flight (every week) to remind me to bring photo ID cant really figure that one.

[Chuchinchow]

I am sorry to read about your experiences, Matkat. Perhaps you will keep us informed of your progress in pursuing these claims, please?

[ExXB]

Binzer,
The regulation itself offers no compensation for delays (particularly 5 hour delays).

However the European Court of Justice ruled that a delay could be as onerous as a cancellation and the regulation could be interpreted by the courts as a delay is a cancellation.

e.g. Passenger A is booked on a flight which is cancelled. S/he is accommodated on the next days flight. Passenger is eligible for compensation under the regulation. Passenger B's flight is delayed for 24 hours. S/he is not eligible for compensation.

The ECJ ruling has been 'stayed' in the UK pending the British Court's request for reconsideration (it is actually much more complicated than that, but I won't boar you with details) - so the ECJ's ruling has no status there.

[binzer]

exxb

yep i know im banging my head against the wall, annoying thing is a friend of mine on the same day travelling swiss to same destination had his flight cancelled, he was re-routed with only 3 hour delay and is entitled to the compensation.

all bonkers to me

[Hotel Tango]

binzer, it would be nice to know what your friend paid for his Swiss ticket in comparison to your Easyjet fare.

[Three Thousand Rule]

Binzer

Did the airline indicate the potentially long delay time to you.

And if so, did they offer you the option of a refund?

Did you request a refund, when it became obvious the delay was for 5 hours or more and what was the reply, if you did?

[Three Thousand Rule]

Hotel Tango

You might be surprised at the answer.

Under the directive, it is irrelevant.

[binzer]

don't know the price they paid for the swiss ticket, but doesn't matter as flight was cancelled so they have an obligation to get them to their destination.

initially the delay for me was only 2 and a bit hours, then as time passed it was delayed even more to 5 hours plus. I needed to get to uk so cancelling wasn't an option and different airlines were charging a mint for a ticket.

i have asked easyjet to send me timings and all reasons for the delay, wishful thinking on whether that'll turn up.

[Hotel Tango]

TTR, that wasn't actually what I was suggesting. I was thinking along the lines that it may cost a little more (but maybe not that much more - hence my question) to fly with a legacy carrier and that they will generally make a greater effort to get you to your destination and less fuss about compensation.

Personally I avoid airlines such as RYR and EZY like the plague. I often find that although they may be a little cheaper (on some of the routes I fly) I know that any delays or cancellations will cost me a lot more than if I fly with a legacy carrier. What happened to binzer and his friend would seem to support my theory.

[Three Thousand Rule]

Hotel Tango

Recent experience suggests that often legacy carriers and easyJet are similar in pricing.

[ExXB]

Interesting that no one has answered the OP's question:

To summarise, has anyone managed to claim compensation for a delayed flight.

I'd be interested to hear if anyone here has actually done so.

[wowzz]

Not quite the same, but my wife and I were given full compensation on an EZY flight where we were denied boarding [see seperate thread for details], and as we were unable to use our return tickets due to not being able to take the flight, EZY also refunded the cost of these tickets in full.
I do think you have more chance of compensation for a cancelled flight, rather than one that is merely delayed.

[farci]

Interesting that no one has answered the OP's question:

Quote:
To summarise, has anyone managed to claim compensation for a delayed flight.
I'd be interested to hear if anyone here has actually done so. Never tried them but this company (http://www.euclaim.co.uk/?gclid=CLutjenFlKoCFUEa4QodmlPjyA) claims to handle everything for a fee

[ExXB]

Never tried them but this company (http://www.euclaim.co.uk/?gclid=CLutjenFlKoCFUEa4QodmlPjyA) claims to handle everything for a fee

I've heard of them too. One story is that they will only take on a claim if it is 100% certain to be eligible under the Regulation to pay. I suppose this is good, as one wouldn't waste one's time on a speculative claim, but on the other hand why pay them a fee on something that is 100% certain.
:hmm:

[Three Thousand Rule]

For your information, they are representing me on a claim for a cancelled flight from Nov 2009.

The airline has ignored 5 letters and EUclaim is now taking the case through the NEB of the appropriate country.

I happy to settle for a % of something rather than have 100% of nothing.

Bear in mind that the directive instructs the airline to settle within 7 days.

[ExXB]

For your information, they are representing me on a claim for a cancelled flight from Nov 2009.

The airline has ignored 5 letters and EUclaim is now taking the case through the NEB of the appropriate country.

I happy to settle for a % of something rather than have 100% of nothing.

Bear in mind that the directive instructs the airline to settle within 7 days.

OK, it was hearsay.

The directive requires settlement in 7 days only for refunds and downgrading, not for other compensation. Another example of the crappy writing of this regulation.

I'd be interested in the circumstances of your claim though. Can you share them (anonymously)?

[Three Thousand Rule]

ExXB

Happy to share.

Was working abroad (in an EU state), advised by email that the flight I was due to take was cancelled.

Spoke to the airline, who offered a reschedule that didn't work, nothing else offered, said delay was due to 'tehnical reasons' and fell under 'extraordinary circumstances' defence.

Booked another flight and claimed that on travel insurance.

The claim that EUclaim is handling is a combination of a refund of airfare (which has not been made, despite the 7 days rule) and compensation.

BTW, this was not a low cost airline, but an EU legacy airline.

[MrWomble]

If you travel often, Amex' platinum charge card insurance gives you a good payout, and someone to call, when your flight gets delayed.