View Full Version : CX256 LHR/HKG 10 July 2010
Richard Coomey
9th Jul 2010, 18:03
I'm flying Business Class on the above flight and have received a NotiFLYER email from Cathay Pacific saying that due to the Fire at LHR, no food or drink will be provided on this flight !
It seems difficult to believe that CX would do that, surely there must be some sort of contigency process in place ?
Anyone got any ideas ?
martin102
9th Jul 2010, 18:30
explanation here
Cathay Pacific - (http://www.cathaypacific.com/cpa/en_GB/specialupdates)
Richard Coomey
9th Jul 2010, 18:36
Thank you martin102, I couldn't find that when I looked on the CX website, my mistake probably !
pl2010
11th Jul 2010, 15:22
No food on SA 235 tonight either
groundbum
11th Jul 2010, 17:59
closing an entire set of buildings when one has caught fire and has now been extinguished reminds me how backward England is. It's the same when something catches fire and the fire brigade think there may be gas cylinders involved. Suddenly whatever major railway line/motorway is next to the building is closed throwing tens of thousands of travellers into turmail. Same when a nasty accident occurs on a motorway, the police close it for ten hours or more. madness!
Still, the airlines affected could have done some simple things. How hard would it be to send a staffer with a truck to Tesco's and bought a heapload of fruit, sticky buns, microwave meals for kids, yoghurts and napkins. Might not have been brilliant in terms of choice and dietary needs etc, but better than nothing! And if most passengers heeded the warning and ate before..
Or, at checkin give passengers a £20 voucher and advise them to eat in the terminal before boarding.
G
spannersatcx
11th Jul 2010, 20:51
business/first were offered meals in the lounge, plus everyone got a £30 voucher at checkin.
Still, the airlines affected could have done some simple things. How hard would it be to send a staffer with a truck to Tesco's and bought a heapload of fruit, sticky buns, microwave meals for kids, yoghurts and napkins. Might not have been brilliant in terms of choice and dietary needs etc, but better than nothing!
Most (All?) aircraft don't have microwaves on board. Always wondered why. The heapload you refer to includes a lot of liquids ... They would be binned at security.
Richard Coomey
12th Jul 2010, 20:21
In the end, Cathay gave me a £40 voucher to spend at any airside food/drink outlet before the flight, which of course I did as it still sounded like doom and gloom for the flight itself ... I actually checked in at the First Class counter, maybe that's why I got £40 instead of £30 ?
At the gate, Sandwiches, fruit, crisps, biscuits and cakes were available to take on board.
Just after departure, in Business (Upper deck), they very discretely told us that they would be serving a full meal service, they had uploaded the food in HKG .... by discrete I mean the Cabin crew spoke to each of us individually ... no announcements or anything.
Before landing we got the usual Breakfast minus the Hot course ... so fruit, bread basket, yoghurt and cereal.
In the end it worked out well for me, not so good for the Economy Pax I suspect, CX were handing out HK$75 vouchers at HKIA for those who wanted to get something to eat at the airport before going on thier way.
So, from my point of view, it was a very definite http://images.ibsrv.net/ibsrv/res/src:www.pprune.org/get/images/infopop/icons/icon14.gif for CX.
crewmeal
13th Jul 2010, 10:54
So, from my point of view, it was a very definite for CX.
That's the standard of service you would get from a far Eastern carrier. They made they effort to look after their passengers from all angles and it worked. It's a shame that other carriers don't take a leaf out of CX's book when thinks go wrong.
Richard Coomey
13th Jul 2010, 13:26
crewmeal,
yup, couldn't agree more with you.
I'm a frequent flyer and over the years have been to the Far East many times.
I've been lucky enough to choose which carrier most of the time as well, Singapore, Malaysian and Cathay Pacific have always been good.
I started the thread initially because the NotiFLY message seemed so final, almost like, 'well that's it, no food / drink end of story' ..... however, the ultimate response was first class.