Laptop screen damage

[x213a]

My laptop screen has a small 6cm diameter area in a blurry shape that is brighter than the rest of the screen. It does seem to be slowly getting better but I fear it has got as better as it ever will do. Its not a major problem but the fact it is there irritates me. I have searched the net and think it may be a pressure mark, or possible water damage although I do not remember it ever being knocked or spilled on?

The laptop is 4 months old bought from pc world. I have no extended warranty and have lost the receipt (but paid by card and have the statement).

Does anybody know what the problem is?
Am I able by statutory rights to get it repaired / exchanged?
Are PC world liable or HP who made the laptop?

Cheers.

[west lakes]

Sale of goods act, if defective original seller must sort the problem, no recipt required if you can prove purchase in other ways (they may argue if so threaten them with trading standards) if they bluff ring trading standards!

[preduk]

Nothing to do with HP, the contract is between yourself and PC world therefore they are required to repair it if it's a manufacture issue.

Sales of goods basically states that products are supposed to last a reasonable amount of time expected from that type of products, 4months is way under a reasonable amount.

Don't take any of their sh*te, I have fought with them many a time! :ok:

[x213a]

Cheers, I will bear that all in mind. Does anybody know what the problem may actually be though? It basically looks like an area of the screen is wet on the inside but I have no knowledge of spilling on it.

If they say its due to damage from myself then where do I stand?

[419]

This is taken from a local gov website. I'm sure there is something similar on the Trading standards page.

know your consumer rights - Warwickshire Web (http://www.warwickshire.gov.uk/Web/corporate/pages.nsf/Links/14C2D70D1C9EED5880256B5F00326064)

Normally, it is your responsibility, to prove that the goods were faulty at time of sale. However, in the first six months from the date of purchase, when you return goods to request a repair or replacement, (or following that, a refund) you do not have to prove that the goods were faulty at the time of sale. There is an assumption that the goods were faulty unless it cane be proved otherwise by the trader. If you choose to ask for a refund rather than a repair or replacement, the onus remains on you to prove that the goods were faulty at the time of sale.

[G-BMML]

Hi X213a'

for my all my transgretions in a last life I worked for that mob! To me, ( was a tekkie in the shop,)I think that you have what is reffered to as `blooming.` This is a fault outwith youre control. Telephone PC world and report the defect, they may ask you to take it into the store for a tekkie to look at. As a rule the first year warranty is porvided as a return to HP for repair as you can only return it PC world in the first 30 days for an instore replacement.

Usual turn arround time for manufacturer is about 3 to 5 days. HP will arrange courier uplift from youre home (foc) and courier return.

Hope this helps.

Bilko.

[x213a]

Thanks everyone.

I phoned PC world today and just by giving them my postcode and first line of address and confirming the serial number they linked the laptop to me and needed no receipt. They said they have logged it as a tech fault and not as damage and they would send a courier round to collect it. I decided just to take it into the store and it will be dispatched off for repair from there. They did try to charge me £30 for a data backup though but declined as I have it backed up anyway.

Considering what I have read about PC world customer service I was surprised at how easy going this was!
Am I in for some unpleasant surprises I wonder?

[timmyneedham]

Everyone has different experiences don't they? I took Mrs TNs Ipod 3G back there (with receipt) about two days before the 1 year warranty ran out as it had died. They put the details into their computer and said 'we can replace it'. They gave me an 80gb 4g ipod there and then and a new receipt.
My local PC World has always been good at service issues.

TN

[amanoffewwords]

Personally I would have left the courier to pick it up as it would have most likely been one commissioned by HP + would have come with an appropriate box etc.

At work we have returned one or two in the past year or so (of the 200 or so we have purchased over that time) and found the service to by excellent - ours were shipped to Poland for repair + returned in immaculate condition and very quickly.

We did have an on-site engineer - they sent us a drag queen (no, really) and he/she was just as efficient and professional.

Of course, the Dell engineers are way better. I know, 'cause I used to be one :)