View Full Version : BT Broadband cut off for no reason
Mike6567
12th Nov 2008, 17:27
My daughter has just had her BT broadband cut off for no apparent reason (all bills direct debits etc in order). She took ages (as expected) with customer services to establish that they had cut her off and so they would reconnect her but this would take several days.
Does anyone know a good address for her to write to to complain (she is fed up with hanging on to the phone any more).
Thanks for any suggestionns.
Does she do a lot of downloading - in other words, could she have exceeded a limit?
green granite
12th Nov 2008, 17:52
Does anyone know a good address for her to write to to complain
Eerrrrrrrrrrr.......... Ofcom?
airborne_artist
12th Nov 2008, 18:36
Try an email to
[email protected] - he's the CEO and in the past emails on this type of subject to the previous CEO seemed to hit the spot.
Mike6567
12th Nov 2008, 18:41
Thanks. Will try tomorrow.
Mike
Mike6567
14th Nov 2008, 15:35
Thanks for the pointer airborne.
For some yet to be discovered reason her account had been taken over by Tiscali (with no contact at all, and certainly no authorisation).
BT are being helpful now and are working on it but Tiscali want proof that she didn't give any authorisation!!
jimtherev
14th Nov 2008, 16:10
Ummm how do you provide proof that you didn't do something that you didn't do? :confused:
Good luck!
dazdaz
15th Nov 2008, 15:17
"Tiscali want proof that she didn't give any authorisation!!" Well lets 'turn the tables' on this one. Why not contact Tiscali and ask for proof she did give authorisation?
Ball in their court:ok: Having said that, try cancelling the DD and start afresh with another ISP.
Daz
I would be inclined to make a formal complaint to OfCom about the account being hijacked.
Not that they'll do anything - they've already proved their competence with the fiasco over proposed charges for airborne frequency use.
What happened to your daughter is called slamming:
Telephone slamming - Wikipedia, the free encyclopedia (http://en.wikipedia.org/wiki/Telephone_slamming)
Note if she could get a recording, email or written evidence of "tiscali wanting proof", the potential sanction to Tiscali could even be more serious or other violations would configure.
I've been subject to at least one attempt of slamming when living in Calif years ago.