el #
2nd Oct 2008, 11:18
Since I think there is no report so far about this company, here's my impression having used them MAD-BOG return last July.
Air Comet is a low cost option for some destinations to S.A. and you may think about it as pretty much taking the place Air Madrid had until two years ago. Only, Air Europa is also in the market now.
I had booked via edreams and the first thing they did was trying to charge after having authorized already the same amount on my CC. This led to the charge being denied, delay followed as edreams apparently doesn't realize that they have to cancel or reuse the first authorization for the actual charge to be successful. So it would have been better to use Air Comet directly as the prices were the same (it is not always so). Fortunately the fare did not expire and I eventually got billed eur 840, on a close date to departure.
My flights were both late, like almost 2hrs in Madrid, some voicing between pax was heard until things someway speeded up and off we went with the A340. There is IFE on the A/C and standard meals are provided. The flight was full and a bad choice of seating led me to feel very cold, thing that CC could not address even with additional coats or a tea, I mean tea was available but had to be charged.
On the return there was even more delay. Dinner was provided in BOG at a fast food restaurant. At arrival, most pax had lost their connections and so I did also due to a large delay in getting baggage. It was not enough delay for compensation rules to be effective, and as soon I got in the huge queue to customer service desk, it became clear that they were to protect only passengers continuing on their flights.
Lot of people got in real trouble by their missed connections, Also, due to EU visa requirements for certain nationalities, some got stuck in a limbo and depended on the grace of the connecting airline to transport them without additional cost, in short I've seen some situations I certainly never want to happen to anyone. The representative tried to do her best but the service was clearly insufficient, had they made clear their policy to people in line, many would saved time being there for nothing. I was actually lucky having a FF award ticket with Alitalia that they changed to next day w/o charges.
Staying overnight in Madrid downtown was nice news and I appreciated friendliness of people and how one can move around, eat & sleep very nicely for little money.
I have choosen Air Europa for the next trip and would not use again Air Comet unless I have to.
Air Comet is a low cost option for some destinations to S.A. and you may think about it as pretty much taking the place Air Madrid had until two years ago. Only, Air Europa is also in the market now.
I had booked via edreams and the first thing they did was trying to charge after having authorized already the same amount on my CC. This led to the charge being denied, delay followed as edreams apparently doesn't realize that they have to cancel or reuse the first authorization for the actual charge to be successful. So it would have been better to use Air Comet directly as the prices were the same (it is not always so). Fortunately the fare did not expire and I eventually got billed eur 840, on a close date to departure.
My flights were both late, like almost 2hrs in Madrid, some voicing between pax was heard until things someway speeded up and off we went with the A340. There is IFE on the A/C and standard meals are provided. The flight was full and a bad choice of seating led me to feel very cold, thing that CC could not address even with additional coats or a tea, I mean tea was available but had to be charged.
On the return there was even more delay. Dinner was provided in BOG at a fast food restaurant. At arrival, most pax had lost their connections and so I did also due to a large delay in getting baggage. It was not enough delay for compensation rules to be effective, and as soon I got in the huge queue to customer service desk, it became clear that they were to protect only passengers continuing on their flights.
Lot of people got in real trouble by their missed connections, Also, due to EU visa requirements for certain nationalities, some got stuck in a limbo and depended on the grace of the connecting airline to transport them without additional cost, in short I've seen some situations I certainly never want to happen to anyone. The representative tried to do her best but the service was clearly insufficient, had they made clear their policy to people in line, many would saved time being there for nothing. I was actually lucky having a FF award ticket with Alitalia that they changed to next day w/o charges.
Staying overnight in Madrid downtown was nice news and I appreciated friendliness of people and how one can move around, eat & sleep very nicely for little money.
I have choosen Air Europa for the next trip and would not use again Air Comet unless I have to.