aidoair
7th Sep 2008, 18:30
hi
My bmibaby flight from MAN - NQY today has been cancelled. The flight was scheduled to depart at 13:45. We were called to the boarding gate ontime at 13:15, and then almost imediately after arriving at the gate a call was put out saying, ''we regret to inform you that your flight has a technical problem and the next information is at 14:00''.
When they explained it was a technical problem straight away i knew as well as the bmi despatch staff did that it was not looking good and a long delay was expected. We were all told to go back into the main departure hall in T3 and await further information.
At just after 14:00 an announcement was made saying ''We regret to inform passengers on WW flight to NQY your flight has been cancelled due to technical issues with the aircraft''... and that we should make our way to the information desk from which we were directed to the baggage reclaim hall.
In the baggae reclaim hall there were no signs of any staff apart from a man who was putting out photocopies of an cancellation apology letter onto a desk. The only information he had was to exit the baggage reclaim and see a bmi representative. When we found bmi staff upstairs in T3 check-in area we were told to go back downstairs and talk to the airport information desk.
From there we were told to contact bmibaby or check online with air southwest for seat availabilty however the price could be upto £200 and very little seats left. . . The reason i am writing this is that i am disapointed that bmi staff didn't want to know of the situation and as MAN has no bmibaby representatives of their own we had no other option than to make our own way back home or to find accomodation.
On the letter it states we have the option to rebook within 7 days and travel within 21 days subject to seat availability or to cancel and recieve a refund by contacting them through the post. However i am wondering if anyone knows of any other compensatino we could recieve. Afterall we were only told that it was cancelled due to aircraft technical issues.
Another aspect is that we had family waiting in NQY to pick us up and they were told that the aircraft had techinal problems in Jersey and was still at Jersey. . . Yet apparently the aircraft outside the gate at MAN should have been ours and was said to be moving of stand to the engineers. Does anyone know the truth and what the situation with the aircraft were. . . I know airlines sometimes cancel flights so that the rest of the days schedule is not further impacted but i would jsut like to know the actual situation.
Thanks in advance to any replies. . . I expect i will get more answers from here than the staff at the airport.
My bmibaby flight from MAN - NQY today has been cancelled. The flight was scheduled to depart at 13:45. We were called to the boarding gate ontime at 13:15, and then almost imediately after arriving at the gate a call was put out saying, ''we regret to inform you that your flight has a technical problem and the next information is at 14:00''.
When they explained it was a technical problem straight away i knew as well as the bmi despatch staff did that it was not looking good and a long delay was expected. We were all told to go back into the main departure hall in T3 and await further information.
At just after 14:00 an announcement was made saying ''We regret to inform passengers on WW flight to NQY your flight has been cancelled due to technical issues with the aircraft''... and that we should make our way to the information desk from which we were directed to the baggage reclaim hall.
In the baggae reclaim hall there were no signs of any staff apart from a man who was putting out photocopies of an cancellation apology letter onto a desk. The only information he had was to exit the baggage reclaim and see a bmi representative. When we found bmi staff upstairs in T3 check-in area we were told to go back downstairs and talk to the airport information desk.
From there we were told to contact bmibaby or check online with air southwest for seat availabilty however the price could be upto £200 and very little seats left. . . The reason i am writing this is that i am disapointed that bmi staff didn't want to know of the situation and as MAN has no bmibaby representatives of their own we had no other option than to make our own way back home or to find accomodation.
On the letter it states we have the option to rebook within 7 days and travel within 21 days subject to seat availability or to cancel and recieve a refund by contacting them through the post. However i am wondering if anyone knows of any other compensatino we could recieve. Afterall we were only told that it was cancelled due to aircraft technical issues.
Another aspect is that we had family waiting in NQY to pick us up and they were told that the aircraft had techinal problems in Jersey and was still at Jersey. . . Yet apparently the aircraft outside the gate at MAN should have been ours and was said to be moving of stand to the engineers. Does anyone know the truth and what the situation with the aircraft were. . . I know airlines sometimes cancel flights so that the rest of the days schedule is not further impacted but i would jsut like to know the actual situation.
Thanks in advance to any replies. . . I expect i will get more answers from here than the staff at the airport.