In Flight Entertainment

[Pan Pan Splash]

Just flown my 5th consecutive transatlantic sector in a BA Triple 7 with faulty IFE, and I wasn't alone.

As a passenger and forgetting the fact that i'm in the business anyway, I couldn't give a flying rats ar5e if the plane has low hyd system pressure, or a faulty oil px gauge, all I care about is having a few drinks, a bit of dinner and watching a movie.. is it so much to ask for the ridiculous fares business travellers pay anyway?? No is the short answer.

And before anyone else suggests it.. Virgin Atlantic here I come!!:mad:

[Union Jack]

".... and I wasn't alone"

Good to know that BA are operating flights with more than one passenger, oppo!:)

Jack

[Haven't a clue]

Flew with BA to/from HKG three times this year so far. Last two returns were on a/c with the new IFE....which wasn't working as advertised. Indeed on one flight it wasn't working at all.

CSD full of apologies and told me crew were fed up with it.

Will it ever work, or is it one of these technical marvel concepts which work on paper but fall apart when confronted with 400 or so pax?

[Pan Pan Splash]

Exactly, I wasn't about to take it out on the CSD after all its hardly her fault, but all the same, I think the airline should think a little more about pax comfort.. no pax no profit.. that simple, therefore our comfort, and primarily the IFE, by default is the most important system on the aircraft.

[PAXboy]

Having worked in IT for 27 years, I concluded some years ago that the new IFE systems have become way too complicated for the environment in which they operate.

They are sold by enthusiastic salesmen to the enthusiastic marketing people of the carrier. Each marketing team think that they will steal a lead on the competition by having more stuff, more easily available and more sexy. When nothing works, it isn't very sexy.

I can see the attraction (to the marketing kiddies) of having 'something for everyone' with games and all the rest but the technology is just not yet ready to deliver with 99% reliability. Another five years maybe. So, I still take my own music and reading material with me.

[strake]

Pan Pan, are you perhaps suggesting you want value for money?
A drink, a meal. a movie or two. consistantly, every time you travel?
Steady my boy...you're in dangerous territory here.

[Crepello]

I usually pack a handheld games console with a few movies on UMD, just in case the IFE falls over. Won't mention the manufacturer in case I'm accused of plugging, but it rhymes with crony. One to consider?

[MuttleyJ]

As cabin crew I would like to say that we honestly have every sympathy for passengers whose IFE doesn't work on a longhaul flight.... the crew are sick to the back teeth of this ridiculous new system breaking down mid-flight. I would have gone to another carrier too, if it had happened to me as a passenger. PARTICULARLY as a premium passenger. It is not good enough and the crew completely agree with you. We are sick of apologising, apologising, apologising for a cheap product which clearly just isn't good enough. I think it is very understanding of you to say you realise it is not the CSD's fault - it's not, but we are the people there representing the company on the day. This is a company making a healthy profit now, and it's not good enough that they are scrimping on important aspects like this. I am embarrassed to be their employee now. I used to be proud. :(
PS: please please complain - they don't believe the crew when we tell them how p*ssed off the passengers really are...

[strake]

MuttleyJ

I am sure none of us would ever blame the cabin crew as you must be as frustrated as we are.
The first time it happened I wrote to Virgin and they sent back a standard letter basically saying "...we were very sorry to hear our service standard slipped etc Here is 10000 miles..."
The fourth time, this on a twelve hour flight to Narita, I wrote starting my note saying "I do not want air miles, I really just want you to understand how annoying it is for everyone concerned and what are you going to do for the long term etc..."
The response? "..we were very sorry to hear our service standard has slipped..here is 10,000 miles...":ugh:

[MuttleyJ]

Your icon sums it up really doesn't it
:ugh:
It's sad that they're not listening to the people who keep the airline going

[tall and tasty]

I recently came back and went out with one of the Uk biggest tour operators on a 4.5 hours sector, The inflight entertainment was not working on either outbound or return.

I was not that bothered as I find reading or other engaging in conversation with those around me much more stimulating and to be honest, the movies are usually always ones I have seen on the big screen anyway. The IFS has more important things to do and so do their cabin crew than listen to winging pax who make their lives miseries sometimes anyway, and to be honest, most pax I travelled with did not complain and entertained themselves without watching a movie.:E in other ways.

TnT

[Avman]

tall and tasty, with all due respect I think you're comparing apples with pears. A 4.5 hour sector on a charter is something different to a 9-12 hour long haul flight in a premium cabin which one has paid a heck of a lot of dosh for.

For health reasons I always fly long haul in Business Class which I pay for out of my own pocket. I enjoy reading too. In fact I don't need or use all the IFE game features on offer with some carriers. However, the very least I'd expect on a 9 to 12 hour flight is to listen to some music or be able to watch a movie or two. By the way, when flying on scheduled intercontinental flights you get a choice of more recent movies.

If top carriers such as BA and VS have as many problems with their IFE equipment as it appears they have, that's simply not good enough.

[Pan Pan Splash]

TnT - Its a matter of personal taste I guess, but personally I find the thought of someone I don't know wanting to make meaningless conversation with me acutely irritating. Reading books is fine, but on a long haul trip, I'd prefer to just sit back, relax and be entertained in keeping with the service offered, and for which I have paid handsomely.

As for other methods of entertainment, I'm sure I have no idea what you are talking about:hmm:

As for thinking that crews have better things to do than listen to "Whingeing pax", I have yet to meet a member of cabin crew who ever displayed such arrogance, the cabin crew are there to serve the passenger and look after their comfort, a job for which the BA staff at least, carry out very well, which is why I was reluctant to make a nuisance of myself with the CSD, as previously stated, she re-booted the system several times, this was the limit of her expertise.. she did her best with something that was not her personal fault.

You must fly with some lousy airlines, populated by the most appalling individuals, you have my sympathy.

MuttleyJ Thanks for your advice, I have indeed complained to the airline, and I can report that my call was dealt with swiftly, with a very kind and friendly lady, who spoke perfect English, sympathised with my point, and generally made me feel like it was worth the call..:D

My original gripe still stands, but all the same, the treatment from the real people at the lower levels of BA has been excellent.:ok:

[Damsel]

Pan Pan Splash: Agree with you completely, the last thing I want on a long haul flight is a conversation with a stranger. I too just want to sit back enjoy some excellent wines and some movies (preferably on demand).
Tall and Tasty: A 4.5 hour flight is totally different to a 12 or 14 hour flight. (though I'm sure you are aware of this)

QF are facing the same difficulties with their IFE. The crew are fed up with having to continually apologise for the breakdown of the IFE service.

[Rollingthunder]

First generation IFE (audio channels) worked ok. When we got to video the problems began. At one time we had (rhymes with Nitsobishi) techs almost permanently crawling over our aircraft trying to get things sorted.

I can live with u/s IFE. Lavs u/s is outrageous.

Floor track lighting was also a problem for the longest time.

[Habster]

I'm facing a flight from Sydney to Lax at christmas with Qantas and have been reading about regular problems with their IFE...grrrr
Maybe the pop up monitor offered to my sister lap to sit in her lap as she flew Air Canada from Sydney to Lax, in business class at that , a few weeks ago might be preferable.

[ZFT]

Take your own laptop, DVDs, MP3s etc… and sit back and enjoy the G & Ts.

Works for me.

I fly TG long haul very frequently. My biggest gripe with TG is the IFE selections - it's seriously bad. However they do have power outlets and a quick visit to the local market sets me up with enough DVDs to keep me content for 2 X 11 hour trips.

[gdiphil]

Get rid of IFE I say and let me have more room under the seat in front for my feet. Fat chance of that happening! However if it is there then yes it should work. Complain a lot and free vouchers etc will turn up, or a better seat where one does work, or frequent flyer points or even duty free booze on one occasion I recall. The airlines have created a rod for their own backs on this one. This is something they do have control over and passengers should rightly say they are not getting what was advertised. I can see eventually someone will report an airline to trading standards departments on this one.

[Radar66]

Please...

Please do not talk to me.

Flying is the only time of peace that I can get - I just want to read my book/paper/magazine.

Yes, a polite excuse me whilst I get past you to go to the loo etc is fine, or a mutual smile at the antics of another SLF being a pillox is fine, but i really really really don't want to hear about your baby grandchild, your daughter's college grades, your funny tummy when you fly etc. You can talk to me and hold my hand if you are nervous of take off or landing but please shut up whilst in the air.

If i want to see a film, personally I would much rather go to the cinema or rent a dvd and watch it in the peace of my own home rather than a tiddly little screen 7 rows away that constantly have other pax standing up and blocking it. The exceptions to this rule is of course when you have your own designated screen (flip up screen, screen in the seat back in front of you, your own laptop, etc) and you can choose your entertainment of choice.

I've sorted out my entertainment for the long flight - why can't you do the same? :)

If you are not travelling alone and wish to chat to your companion, please try to understand that the whole airplane is most likely not really that interested in your conversation and keep your voice at a reasonable level?! Especially if you have a particularly nasal or high pitched voice/accent...

Am I a grumpy pax? not at all, just a peaceful one! I just like the chance to relax and be waited on hand and foot by pleasant people! :ok:

[Pan Pan Splash]

Radar66

Aren't you so glad that you have never flown "Air Butlins"..:}




Am going transatlantic again next week.. and yes I could carry my laptop / dvd etc but... why should I have to? Isn't that sending out the message that I don't care if the service is sub standard whilst I am having my genitals ripped out through my wallet for the mere pleasure of being on the plane in the first place? I prefer to walk on a plane in jeans and a t shirt, mp3 in pocket, book in hand and all else in the hold out of my way

[strake]

I've sorted out my entertainment for the long flight - why can't you do the same?

I think he has sorted out his entertainment for the flight. He'd like to watch some films as part of the service he has paid for.

[tall and tasty]

Pan pan i can see your point of view totally, but when someone sitting next to you decides they would like a chat, is it not rude not to converse with that person even to say to them "I'm sorry i really don't feel like talking" but I am one that is happy to talk to someone even if I am on a business trip. That does not mean I want to do anything other than just answer the question. None of the cabin crew i have ever come across, I have never made them feel that I am winging and they would not make you feel like you are. I have customer service training as all do in this industry when confronted by a customer "they are always right" regardless of what you think inside, I would never put any cabin crew member down they do amazing jobs, I used to seal them up in their tubes enough times with nasty pax to know that!

I was just saying that if the IFE was not working there are loads of other things you can do on a long haul flight to while the time away and yes if it means sleeping with your socks off then why not;)that is why BA and others have their cots.

TnT

[Pan Pan Splash]

Well, I have just had a written apology from BA and as a "gesture of goodwill" they have given me 20,000 airmiles..

Can't grumble, but earlier poster's point remains valid, airmiles are fine, but will the IFE work next time??

[Whirlygig]

Hey Radar, do Jasper Carrott's words go through your mind ....

When the nutter gets on the bus, why does the nutter always sit next to me?

I was on the bus the other day and I could hear this nutter getting on behind me. I can tell he's a nutter because he's calling out...

'Eeek! Has anyone seen my camel!!?'

And everyone on the bus is praying quietly ‘Please God don’t let the nutter sit next to me. I’ll do anything you want but please don’t let the nutter sit next to me’

Nutters love showing you things, "I've got an atom bomb in here!"

And he shows me a corned beef tin ...

Well once you've got the nutter everyone else can enjoy it...


Cheers

Whirls

[Radar66]

http://i205.photobucket.com/albums/bb122/Radar66/emoticons/PMSL.gif


trust me - I'm not going to get any nutter near me or my friends... ;) :ok:

[tall and tasty]

Well Whirls they do not let nutters on planes you should know that, they get stopped at reception and not boarded if they are a danger or threat to pax or crews.

So your point is?

TnT

[Whirlygig]

My point is ... a joke between Radar and myself. I'm sorry if you think there's any more to it.

Cheers

Whirls

[tall and tasty]

I don't think there is anything more in it but it is a bit derogatory to anyone who has been on a plane when there is a pax unfortunatley with a condition such as turrets or something else that others may deem as being a "nutter"
that is and was all I was highlighting in this instance. I just thought it was a little inappropriate to make an inhouse joke on here when you can send a pm to the person.

it also is a deviant away from the IFE problem this thread is about

TnT

[TightSlot]

it also is a deviant away from the IFE problem this thread is about


We're getting there, but by the scenic route I think? Back on track now pls...

[cavortingcheetah]

:hmm:

Yes well and goodness me! No sane person would reasonably suggest that Tourette's syndrome could possibly form any part of in flight entertainment, however amusing the language or chattering being bandied about. Nonetheless, the title of this thread is 'in flight entertainment' and thus, by extension, any form of amusement that whiles away the long hours in the aluminium tube, perhaps composite these days, is presumably open for discussion? I would suggest that there is much further scope here for the discussion of amusing airborne pastimes than simply a broken IFE?:p

[Radar66]

LOL!

you've kicked it off CC... :rolleyes:

[Pan Pan Splash]

Turrets syndrome?? Is that where they attach the inner tube from kitchen foil to their face and spin their heads around yelling "Digga Digga Digga" in a machine gun like fashion? That would be dashed good IFE.:D

[cavortingcheetah]

:p

One the subject of extended in flight entertainment then, shall we move on a little.
A great friend of mine, not me by the way, was flying from London to Bangkok not so very long ago. He happens to be vertically gifted and was not terribly amused to find himself seated in the middle of the middle row. He was even less amused when a rather shaky shaker festooned with ear rings came and sat down on his left and no sooner airborne than secretively into his duty free. This guy was a one sided conversationalist and began forthwith to bludgeon my friend with the details of what he proposed to do with and to all sorts of Thai girls upon arrival in the less savoury fleshpots for which those Siamese sirens are renowned. My friend, being by now driven almost to distraction by the chimpanzee chattering on his left managed, when a suitable toilet stop was required by his tormentor, to slip a Mickey Finn into his drink. Two Valium tablets, 20mgs in total! After all, the chap was young and as well as evidentiary proof of alcohol addiction had already admitted to more than a passing friendship with drugs, so he was used to the stuff.
Nine hours or so of blissful quiet ensued as the irritant factor snoozed his way through the skies only to surface on finals into Bangkok with a querulous demand for information as to his whereabouts.
Now of course, there may be some who do not approve of this sort of course of action. But for certain, there will be many who have been there who do. I should just point out that Valium tablets may be purchased across the counter at almost any Portuguese pharmacy, although these days the pharmacists are not too keen to distribute the 10mg tablets unless you are known to them.
Toodle pip. Happy dreams.

[tall and tasty]

Turrets syndrome?? Is that where they attach the inner tube from kitchen foil to their face and spin their heads around yelling "Digga Digga Digga" in a machine gun like fashion? That would be dashed good IFE.

THAT is down right cruel. If you think anyone with any disabillity is "dash good IFE" then maybe you should not be allowed to fly on any airline that carries anyone with a disablilty.

Now a can of worms is about to be unleashed

TnT

[Radar66]

I'm disabled and I've amused people with my disability.... :E


anyway...


ON THREAD

Yes, of course you should expect to be 'entertained' by films and such like, especially if you are in a premium seat. However things do go wrong and it's wise to have a back up plan, no?

so i take on board supplies for my own amusement in case the entertainment system is defunct and I do expect other pax to do the same and not regale me with tedious muntinae of their lives.

:ok:

[cavortingcheetah]

:hmm:

There needs to be a distinction made here before some of the more enthusiastic travellers jump into their armoured cars and start roaring around going off half cocked like some sort of demented Gatling gun operator who has been smoking Dagga!.

Now let me try to explain. Tourette's syndrome or disease is an unfortunate condition, which usually manifests itself during childhood with a tic or two. Later in life it can be characterised by many symptoms including coprolalia or echolalia. It is not particularly funny.

Turrets, on the other hand, was mooted by one correspondent on these pages as a condition, the affliction with which might lead others to consider the sicko a nutter?

Turrets is a condition apparently undocumented in the annals of medical history. It seems fair and reasonable to speculate as to what the symptoms of this interesting and only recently conjectured condition might be, especially when the creator of this malaise is readily on hand to describe in detail the manifestations of this affliction before it is lost to medical science.
:ooh:

[ZFT]

cavortingcheetah,

I hope you friend had a prescription for those valium as well as a Thai translation else he could find himself in deep dwang at BKK customs.

This just isn’t the place to be bringing any medication without the necessary and correct paperwork, seriously.

[Radar66]

CC......

:d :d :d :d

http://i205.photobucket.com/albums/bb122/Radar66/emoticons/applausesmiley.gif



(i can't get the pprune smileys to work.... and my capital letters keep being reverted back to lower case?!)

[cavortingcheetah]

:hmm:

Thank you ZFT. It is a year ago now but yes, it was a trifle unwise of him to be quite so cavalier. The shadow lines between drugs and medication, even Paracetemol, are blurred in certain countries and deep doom awaits the innocent transgressor of local laws.
Perhaps a topic for a new thread from those with certain knowledge of the pitfalls?:)

[ZFT]

There was an excellent post about 6 months ago from someone in IIRC the oil industry that posted a very useful travel guide which included info on various countries medication peculiarities. I'll see if I can locate it.

[cavortingcheetah]

:)
Good man! That would be very useful. Interesting to see if drugs for turrets are listed as being prohibited in countries where women are required to be covered, quiet and concubinous!:p

[ZFT]

Here it is - see pages 9 & 10 for some information. Not as comprehensive as I remembered though.

http://www.pprune.org/forums/showthread.php?t=277543&highlight=guide

[Whirlygig]

I've done some research and have found a picture of someone who suffers from Turret's Syndrome!

http://i12.photobucket.com/albums/a228/Whirls/Woods740RapunzelTower7001.jpg

Cheers

Whirls

[Pan Pan Splash]

Dull N Dopey,

who said anything about disabled? I was merely referring to your usual standard of spelling and a reference to a machine gun turret, military humour I suppose...:ugh:

[Radar66]

http://i205.photobucket.com/albums/bb122/Radar66/emoticons/run.gif









:D

[tall and tasty]

Ping Ping splot ;)
machine gun turret, military humour I supposeit did not go unoticed thank you :}
But thinking about things a good arguement on board an aircraft that is constructive in all attributes would be darn good IFE for those around.
But back to the thread........... IFE is really only an inovation of the new era of A/c what happened in the good old days of flight you had a pretty cabin crew member to make sure all your needs were met. What more could a man want. You have said yourself on previous threads that a smile from a female cabin crew can take the stress of a days travelling away in a moment. (thats part of there job not only just pax safety)
TnT

[cavortingcheetah]

:D

Ahh yes, Rapunzel! A cautionary tale which never fails to delight and amuse at the subtle imagery conjured up by the wicked witch of the tower. There's a new in flight amusement for you, fairy tales, some might say grim indeed! And one is not advocating, by the way, a spot the one among the passengers competition although in certain cases, that might more than help to fritter carelessly away the time! Extremely funny!:ooh: