pulse1
28th Mar 2007, 19:32
Can anyone explain to me a mystery over Thompson's policy for in flight meals?
Last October I booked a two week Thompson holiday in Cyprus from which I have recently returned. When I booked the flight I paid extra for Adult flight meals.
Shortly after this we were advised that our oubound flight would now be with First Choice who include meals in the cost of the flight. We were therefore credited with the cost of the meals for the outbound flight.
Our Thompson return flight to Gatwick was slightly delayed and, after departure, we were advised that someone had forgotten to load the food at Gatwick. Humble apologies were made by the Captain and we were given a complimentary drink and a sandwich. This, we were told, was the only food available at short notice in Paphos. Included in the apology was a promise that the cost of the meal would be refunded.
Today, Mrs p rang Thompson to chase this refund and was curtly told that Thompson had not supplied in flight meals since last October and that we had not been charged anyway.
So, the question is, why did the Captain apologise to us for leaving the food behind in Gatwick if there was no food anyway? Why did they scour Paphos for sandwiches when it was company policy not to provide meals?
It sounds to me like Thompson flight crews are not aware of their company policy.
I'm not really bothered about the trivial cost involved but, as I do not like being deceived, I would like to rattle a few cages. Can anyone enlighten me with an explanation?
Last October I booked a two week Thompson holiday in Cyprus from which I have recently returned. When I booked the flight I paid extra for Adult flight meals.
Shortly after this we were advised that our oubound flight would now be with First Choice who include meals in the cost of the flight. We were therefore credited with the cost of the meals for the outbound flight.
Our Thompson return flight to Gatwick was slightly delayed and, after departure, we were advised that someone had forgotten to load the food at Gatwick. Humble apologies were made by the Captain and we were given a complimentary drink and a sandwich. This, we were told, was the only food available at short notice in Paphos. Included in the apology was a promise that the cost of the meal would be refunded.
Today, Mrs p rang Thompson to chase this refund and was curtly told that Thompson had not supplied in flight meals since last October and that we had not been charged anyway.
So, the question is, why did the Captain apologise to us for leaving the food behind in Gatwick if there was no food anyway? Why did they scour Paphos for sandwiches when it was company policy not to provide meals?
It sounds to me like Thompson flight crews are not aware of their company policy.
I'm not really bothered about the trivial cost involved but, as I do not like being deceived, I would like to rattle a few cages. Can anyone enlighten me with an explanation?