......or perhaps the problem lies with the muppet tring to install it?

Mother-in-law has opted for the free Sky Broadband offer, and the router was dutifully delivered. She got a phone call from BT to say her line is now active and she is ready to rock and roll.

I turned up last night to get her connected the super highway but came away with failure ringing in my ears. I did the set-up as per the book but when it came to the stage where you have to load to Sky CD, the CD is missing. No probs thought I, I can do it without it.

I plugged in the router and it tries to search for an IP adress but to no avail. I get the message stating that I'm unable to connect to the internet. When I click on the network icon it shows a connection of 1 meg but the warning triangle icon is showing say 'limited or no connectivity to the internet'.

I tried to manually install the IP address (192.168.0.1) but it wasn't playing. I have re-checked all connections, re-set the router and started afresh - no joy. I then rang the Sky IT support number and was told that you cannot complete the set-up without the CD, and I need to wait for it to be posted out.

Has anyone else had this experience or can a someone highlight where I'm going wrong.

The OS is Win XP (with SP 2), the router is a Netgear (with wireless capability) connected by ethernet.

Paris,

is the problem that the modem I assume is built into your netgear router is not connecting to the dsl line?Or that the pc is not connecting to the router? (btw traditionally its 192.168.1.1 for the router setup page, although couldn't swear to it for a netgear one). If you can connect to the router at all via an ethernet cable I would suggest the problem is with the pc, perhaps a piece of firewall software or similar? If the snag is not connecting to the router, but the modem connecting to the dsl line, it could be as simple as a username/password issue, or something as complex as the line type settings on the modem. All of these should be available on the router's home/setup page (check the manual that came with it, or google?)

Has anyone else had this experience or can a someone highlight where I'm going wrong.
Friend of mine had exactly the same problem (took days for sky to install the gear after it had arrived but thats another story). After an hour on her mobile to Sky pulling wires out and plugging them back in etc. they finally agreed to send an engineer. He got it working after a fashion!
BD

The only thing a CD could possibly do is install some Sky software which does things to your PC which you would rather it didn't. How do you know the actual broadband connection is good? I would suspect if you have done everything correct on your end that the BT/Sky networking bit isn't working properly.

I got turned on to Sky Broadband yesterday. It took me all of ten min's to plug everything in and get up and running.

I put the cd in first and it took me through a simple guide to installing everything and it worked no problem.

Only thing I can see the cd has done, other than guide me through the set-up, it has put Sky.com as my homepage on IE7.

So far so good, it is fast and it works ok!!

Only problem is I can't log-in to the Sky Broadband homepage with the details they have given me.

I can check my email through Outlook Express, the set up was simple and I have configures it with Mailwasher too.

Paris Dakar If you need the disk I can send you mine if you want.

Thanks for the replies folks....

pba_target

Thanks for pointing that out - I will give that address a try tomorrow night (the original address was given to me via the telephone from the Sky IT help desk but I'm not convinced 100% that they knew what they were doing??).

BDiONU

If it still doesn't work when the CD turns up, then Sky can get their @<hidden> around to the M-i-L's and get it sorted.

slim_slag

Yep, I agree. I thought the CD only contained the McAfee stuff etc but the Sky IT help desk told me I needed the CD to complete the installation - I really doubt it.

BRL

Thanks for offer matey but Sky assure me my disc is on its way to me.

As an aside, when I was about close the M-i-L's machine down it switched off by itself?? No probs thought I, I'll switch it on - but nowt happened. I left it for a few mins and tried once more - no joy! So, either the PCU is shot (I've checked the fuses) or the mobo has chucked it. I honestly believe that my M-i-L thinks I haven't a clue - and, she could be right

I'll keep you posted.

Kind regards

PD

PD, does it have a surge protector on it? If not most likely is the psu that's toast. If you have a spare pc you can always whip the psu out of that and into the mil's one to give it a try. Frequently the rest of the pc survives intact, but be prepared for (literraly!) a mushroom cloud from one/some of the components if you switch it on again. Recently had one that the gfx card was cooked on, replaced psu, gfx card emitted said mushroom cloud, replaced gfx card, pc now works fine!

Look here (http://www.skyuser.co.uk/forum/) for help.

It sounds like you are connected to the router. Open up your browser and enter 192.168.0.1 as the address, this should display the router logon screen. Enter the Username: Admin and password: Sky, that should get you into the router status page. Check if you are connected to the internet or if it is trying to come up. Let us know how far you get.

You do not say, but I presume the router telephone line is connected to the telephone socket through a micro-filter?

Ok peeps,

Update time. I brought across a new PSU to fit but just before I decided to swap it over, I switched the pc on, it started first time, and has run without problem.

As a double-bonus, when I clicked on IE it took me straight to the internet (I'd set Google as the standard homepage).

As far as the non-starting fault - I haven't got a clue, maybe the proccy got a tad too hot and closed down the mobo. The thermal paste seems rather scant/non-existent so I'll pop some more on. As far as the connection to the BB, I'm convinced that the tel line wasn't configured when BT said it was. I literally turned the machine on tonight and it's working.

So, one happy PD and one happy M-i-L.

Cheers folks til' the next time.

PD

She got a phone call from BT to say her line is now active and she is ready to rock and roll.
From what you've said about it working today, wonder whether it wasn't actually quite active yet and waiting 24hrs did the trick?

Either that or the (rather prolonged) reboot meant it could pick a config change up that hadn't yet taken effect?

Either way, glad it's working now!

RC

I spoke too soon....

M-i-L switched on the Pc this morning and it died after 5 seconds (didn't even get to the BIOS screen). She tried it again (straight away and it was dead) she left it for an hour or so and started it again, and as before, it literally ran for about 5-6 seconds.

So, I can probably rule out the processor getting too hot (the heatsink/fan are as they should be)! It sounds like it may be a faulty switch on the front of the casing? or the PCU is on its way out? or it could be the mobo?

But at least the Sky BB is working even if the pc isn't.

I think the power switch on the front just needs to connect two contacts momentarily and then it doesn't matter if it stays on. So if it starts then the switch has worked. Count the beeps I guess, if you get any that is.

Hi slim_slag,

Judging from what I've been told over the phone (I'll go and see the machine tonight) it doesn't even stay on long enough to get to the first beep :{

I took apart Jnr Dakarette's pc last night to get the PCU out, and I may have to nick her motherboard too to rule that out.

I agree about the switch, I think it's only a button to make a contact (the same could be achieved by removing the switch wires from the mobo and using a screwdriver to bridge the pins [taking care not to contact any other pins!!]) but I'll check that too.

Dodgy PSU was the culprit.

All sorted now, many thanks for the input folks.

Cheers

PD