WexCan
20th Jul 2006, 17:33
I had my Class 1 initial in Dublin on the 29th June and had problems which are documented in the stereoscopic thread.
I emailed the AMS at IAA HQ the same day with a question on one area of the medical. I never received a response.
A few days ago, I emailed them again asking for an update as I had gone three weeks without a cert or denial. The response was a quite sharp "I need more than just your name - send me your date of birth. Name only does not suffice, how do you expect me to find your file."
OK, so this is reasonable, though not very polite. I sent back all of my details - name, address, DOB etc to make sure she wouldn't have any problems.
Two days later and I get no update. I send another email saying that I didn't really think it was acceptable, after spending €604, to not have any communication from them regarding delays.
The reply:
Since you insist on an answer today (never said that) I will not be able to certify you. An explanatory letter will follow.
Now from what I'm led to believe, she was waiting for further information, possibly from my eye surgeon, but decided that I was impatient and made her decision there and then. I was simply looking for a reason for the delay and would have been happy to wait. If I'm completely wrong and she had made her decision already, it was still not the most polite email.
I've requested all the reports from the medical to be sent to me and will send them to the CAA in Gatwick to see what they say, particularly about the strabismus. I know it seems a bit like I'm whinging here but surely the IAA would have some consideration for customer service? Long unexplained delays, and when you get a response to an email you send them it's two lines long.
Rant over, I'm sure I'm being a bit too sensitive about it but still :ugh:
I emailed the AMS at IAA HQ the same day with a question on one area of the medical. I never received a response.
A few days ago, I emailed them again asking for an update as I had gone three weeks without a cert or denial. The response was a quite sharp "I need more than just your name - send me your date of birth. Name only does not suffice, how do you expect me to find your file."
OK, so this is reasonable, though not very polite. I sent back all of my details - name, address, DOB etc to make sure she wouldn't have any problems.
Two days later and I get no update. I send another email saying that I didn't really think it was acceptable, after spending €604, to not have any communication from them regarding delays.
The reply:
Since you insist on an answer today (never said that) I will not be able to certify you. An explanatory letter will follow.
Now from what I'm led to believe, she was waiting for further information, possibly from my eye surgeon, but decided that I was impatient and made her decision there and then. I was simply looking for a reason for the delay and would have been happy to wait. If I'm completely wrong and she had made her decision already, it was still not the most polite email.
I've requested all the reports from the medical to be sent to me and will send them to the CAA in Gatwick to see what they say, particularly about the strabismus. I know it seems a bit like I'm whinging here but surely the IAA would have some consideration for customer service? Long unexplained delays, and when you get a response to an email you send them it's two lines long.
Rant over, I'm sure I'm being a bit too sensitive about it but still :ugh: