View Full Version : FSM's at Air NZ
There has recently been a review at ANZ of ISD's. (Inflight Service Directors). This position is about to be disestablished and the new title is Flight Service Manager.
To qualify ISD's were interviewed by outside consultants with no previous experience, background, qualifications etc. being considered. While this business may have initially had some redeeming qualities it all seems to have gone badly wrong with some of the most capable and experienced ISD's losing their jobs or facing demotion and some of the least capable being promoted. (Sounds like the rest of aviation).
Reaction from pilots seems to have resulted in a memo from Inflight Services management asking for their co-operation.
Mr Seatback 2
2nd Jan 2006, 03:49
Sadly, not new to te industry.
AN went through this immediately prior to their collapse. Hired a whole bunch of consultants (again, no aviation exposure, etc), commenced a 'spill and fill' under the guise of a restructure (again!), and lost a whole swag of highly experienced, ideal people in the process.
In replacing them, these consultants installed a whole swag of new managers with, in most cases, no prior experience in aviation. The result was laughable, with FA's having to explain to these managers what 'stand off' meant, domestic reservations agents left dumbfounded at managing international airfare constructions ("Call the helpdesk. I don't do fares and ticketing!").
Why is it that airlines insist on removing good people from their jobs for the sake of restructuring? This instance smacks of trying to do away with some of their most senior crew once and for all, without having to pay a package to do it. What's the term called again...being 'managed' out!?
They've gotta pay for those brand new 777's somehow. Someone in accounting obviously believes this is the way! When will they ever learn?
After several decades in aviation there is always one truism guaranteed to be 100% correct: management are always right, staff are always wrong.
capt.cynical
2nd Jan 2006, 04:59
After several decades in aviation there is always one truism guaranteed to be 100% correct: management are always right, staff are always wrong.
Another truism;
Those that can-DO; Those that can't-Teach; Those that can't do either-MANAGE !!:ooh:
123567
3rd Jan 2006, 22:33
What better way can you think of to get people to take a pay cut!!
This happens everywhere these days not just in aviation.
Accountants look good by saving the company money. Who cares about the experienced staff who loose their jobs.
sexy time
5th Jan 2006, 02:08
I think the long haul ANZ F/A's need a good reorg - too many of them a way past their 'use by' dates and this is reflected in the half arse attempts at doing the job.
Yes this process is all about the money and if done correctly will bring the service levels up to a standard that will match the new machinery that is coming on line!
The way I understand it this business was motivated by the fact that LHR based crews were consistently achieving better customer satisfaction than AKL based crews. It seems to have turned into a cock-up with management becoming the butt of jokes and cynicism and one of the managers leaving the company after suffering some fairly severe stress. So many of the ISD's have failed that it is unlikely they will be able to implement the FSM crewing on the date proposed.
123567
5th Jan 2006, 07:03
Having just receintly done the AKL LHR run on Air NZ as a paying passenger in the front of the tube I can agree with the so called surveys.
The London based crew were certainly better.. but that is just my opinion.
Came back a different route on Singapore airlines and they were hands down better than Air NZ.
No Comparison....
Not enough applicants for FSM so former ISD's who have failed have been asked to extend their tenure.
Mr Seatback 2
21st Jan 2006, 06:32
What a show of respect for their ISD's! "You failed our fill and spill policy, but since we c*cked up, can you hang around till we get it right? Love your work!"
Air NZ have a knack for doing this to their staff. Shafting them with one hand, and then asking for a favour with the other.
When I worked for them, a really top notch guy (who'd been there for years) went for a supervisory role that came up. He'd done the role in an acting capacity on and off for the previous 5 years, with no problem! Even without the training, he managed things excellently.
Went for the interviews, went through the hoops, only to be told "No" for the third consecutive time. In the same breath, his manager said "look...until we get this new guy in place (from another airline), can you run the show till he's trained up?"
You can guess what his answer was. Nothing quite like showing people you care, is there?
Why is it that airline management across the globe can't seem to do things ethically right by their staff?