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One 787 Customer is Fed Up

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One 787 Customer is Fed Up

Old 23rd Dec 2012, 15:38
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Well it IS from Polish !!!
Maybe they were using HP rather than TI FMC inputs. (OK that IS dating me somewhat)
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Old 27th Dec 2012, 21:59
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Hope, this one is slightly better:

The second Dreamliner did not depart. The first one as well.

The second PLL LOT owned Boeing 787 Dreamliner, which flew to Poland on Friday, could not take passengers to Vienna. There was a malfunction indicated in the machine, just like in the first one. This is another such trouble in a few days, and another reason to disappoint passengers. "Many of us bought tickets only to fly Dreamliner" – said Mariusz, a would-be passenger.

Arrival of the second Dreamliner

The second Dreamliner landed at Warsaw Chopin Airport on Friday after 3pm The machine arrived from the United States - straight from the Boeing factory in Everett. According to earlier reports of Marek Klucinski, a spokesman for LOT, the second Dreamliner was scheduled on the same day at 17.20 to Vienna.
According to spokesman, however, there was a fault indication noted in a machine. Aircraft has been thoroughly checked, but it was not allow to fly. Passengers flew to Vienna on B737.
"Both Dreamliners are already airworthy. The one arrived on Friday, departed as scheduled to London before 8am next day" - said Marek Klucinski, LOT spokesman.

First Dreamliner already fixed

According to the spokesman, a mechanical failure in the first machine was fixed on Friday (because of it, the plane was unable to carry out flights on Wednesday, Thursday and Friday). "There was a minor mechanical failure of the undercarriage on the first Dreamliner. Aircraft is such a machine, in which each device must be carefully checked," - spokesman for LOT Polish Airlines told us on Friday. According to his information, the problem has been rectified and the machine will take the passengers to London on Saturday.
All faults are explained by carrier as "teething problems" (according to it, new machines entering the service can cause problems at the beginning).

Instead Dreamliner – aircraft like a coach from the 80's

"Once again, Polish Airlines disappointed their passengers. Instead we were put into a plane, which is reminiscent of the old coach from the 80's. Tattered interior and seats was an additional attraction" – said Paul, one of annoyed passengers.

On Sunday, it did not depart as well

This is not the first time that passengers are not able to fly the new Dreamliner. On Sunday, the machine was withdrawn from a trip to Munich, and would-be Dreamliner passengers departed on board of Boeing 737 after several hours delay. Lot Polish Airlines press office reported enigmatically, that the flight did not take place because of the need for "further testing".
"Disbelief and disappointment - these emotions are experienced by passengers, many of whom have bought flight specifically because of the Dreamliner" - surfer wrote in an email, informing us about the case. The same passenger wrote that there was a problem with electricity. "We were already on board. Suddenly it got dark" – he informed.

New LOT acquisition

Boeing 787 Dreamliner flew into Poland Nov. 15 straight from the United States. Till March 2013 Polish carrier fleet will own five planes of this type.
The first commercial flight was made on December 14, when 787 flew from Warsaw to Prague. Dreamliner is scheduled to fly to Vienna, Munich, Frankfurt, Hanover, Kiev, Budapest and Brussels as well. "According to current plans, the second LOT owned Dreamliner will start to operate long-haul flights on February 2013 " - the company said.
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Old 28th Dec 2012, 17:58
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LOT are having lots (no pun intended) of "teething" problems / AOGs with various systems on both their newly delivered 787s. Seems Boeing have got their work cut out to try & resolve issues with this new aircraft design
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Old 28th Dec 2012, 18:28
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Give it time...
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Old 28th Dec 2012, 19:11
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"Teething Problems"

I was involved in the hangar with the BOAC/BA 747's from the first delivery so am well-versed with "teething problems"...

Therefore, I figured that ANA being an initial customer, presumably with high cycles utilisation, was a good Boeing "shake-down" move...

Or am I missing something? Interesting!
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Old 28th Dec 2012, 20:49
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LOT are having lots (no pun intended) of "teething" problems / AOGs with various systems on both their newly delivered 787s. Seems Boeing have got their work cut out to try & resolve issues with this new aircraft design
The same could be said of pretty well every commercial jet programme over the last 50 years.
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Old 29th Dec 2012, 05:33
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He postponed QR 380's as well until they are off the production line with proper wings.....dont know about you folks, but I'd sort of like my airplanes to work properly..
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Old 29th Dec 2012, 06:37
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The same could be said of pretty well every commercial jet programme over the last 50 years.
It sure could. I'd even extend that statement to include ALL aircraft production since the Wright Signal Flyer developed for sale to the US Army Signal Corps around 1909.

Fast forward to today's airlines and they have very little reason to believe that any new airplane type they add to their fleet will not suffer some "teething pains". It's always been that way and there is less reason than ever to believe it won't be so today or in the future. They know it (or certainly should) when they sign the agreement. Airlines also know that the airframer will do all they can to limit the impact of any problems encountered to the best of their abilities. Since bad publicity isn't good for either entity in terms of future profitability, it follows that both will act to control and contain the effects of any problems which do occur. But that doesn't mean it might not be advantageous to an airline to turn up the heat on Boeing or Airbus if it might improve one's bargaining position in future deals or receive concessions or considerations on current ones.

Bottom line?

This is how business is conducted.
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Old 29th Dec 2012, 19:35
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The same could be said of pretty well every commercial jet programme over the last 50 years.
IIRC the 777 had a rather smooth introduction but that is not to quibble with your point as the others certainly seemed to have had rollout delays at the very least.
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Old 29th Dec 2012, 19:41
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Oh I dunno. The original GE90 was a bit of a dog.
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Old 30th Dec 2012, 07:19
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the 777 had a rather smooth introduction
777 had a rather rocky introduction, United fired a nasty letter to Boeing outlining numerous problems with the aircraft, complaining about twice as long down-time as promised, etc. United wrote this letter 9 months after it put the aircraft to regular use. But it is true that 2 years later all these issues had been worked out and aircraft achieved stellar reputation.

Last edited by olasek; 30th Dec 2012 at 07:27.
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Old 30th Dec 2012, 13:59
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In related news....

Baker is not happy....once again best way to resolve the issue is to go very public, w guns blazing...karma baby


Qatar Airways and construction firm lock horns in legal dispute
Sunday, December 30, 20127DAYS Follow
Qatar Airways is filing a $600 million legal claim against a construction firm for allegedly delaying the opening of Doha’s new international airport by up to a year, the carrier announced Saturday.

In a statement, Qatar Airways said it is pursuing legal action against joint-venture construction firm Lindner Depa Interiors (LDI) for failing to complete a $250 million contract to build 19 airport lounges for New Doha International Airport (NDIA) on time - meaning it could not open this month as originally scheduled.

LDI is the result of a partnership between Germany’s Lindner Group and Dubai luxury interiors firm Depa. It had its contract for the airport job terminated earlier this year.


Qatar Airways is filing a $600 million legal claim against a construction firm for allegedly delaying the opening of Doha’s new international airport by up to a year

On Saturday, Qatar Airways, which will operate the majority of flights at the new airport, listed its complaints against the company. It said LDI had “performed extremely poorly” in failing to meet construction targets.

It claimed the delay “seriously affected the airline’s expansion plans, causing huge revenue losses, increased construction costs and delay penalties, and more importantly, inconveniencing passengers”.

But in a statement released last night, LDI said it was “deeply disappointed” by the Qatar Airways statement, which it called “a false and misleading representation of the facts”.

The firm said it neither had any relationship with the airline itself nor had it received any legal claim.

But Qatar Airways CEO Akbar Al Baker was forthright in his criticism of LDI.

“We are extremely disappointed by the poor performance of LDI, which has failed to carry out the contract in a timely manner, which in turn has forced a delay of the opening of the New Doha International Airport by nearly a year,” he said.

He added: “The current airport we are operating from is already full to capacity with virtually no room to grow. We relied on moving to our new home, the New Doha International Airport this month, but this has not happened.”

The airline now anticipates the new air hub will not be completed until the second half of 2013 - a delay Al Baker said yesterday will affect everything from deliveries of new aircraft to the revenues of Qatar Duty Free.

Earlier this year LDI said delays to its work on the new airport stemmed from the fact it was “denied full access to the project for the first nine months of this 16-month project” and it also noted it was in discussions with its lawyers.

Yesterday’s strongly-worded statement released by Qatar Airways appears to set the stage for a high-profile legal clash, with LDI saying last night it was “seeking legal counsel as a result of the damage caused to its reputation based on the false and misleading information made in the Qatar Airways statement”.
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Old 30th Dec 2012, 14:18
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The second Dreamliner landed at Warsaw Chopin Airport on Friday after 3pm The machine arrived from the United States - straight from the Boeing factory in Everett. According to earlier reports of Marek Klucinski, a spokesman for LOT, the second Dreamliner was scheduled on the same day at 17.20 to Vienna.
Great planning.
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Old 30th Dec 2012, 20:17
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It was not planning of any sort.
The decision to take delivery of the second B787 that day, was only taken a few weeks before, originally due in the new year.
The Vienna flight should have been on the first a/c as was all the other flights, however as the first a/c had been tech since that Wednesday and did not become serviceable until later on Saturday, this did not happen.
With references to the B777, Boeing keeps on saying that the B787 entering service has been smother than the B777 introduction.
I can see why they use that a/c now as goal to beat, not much of a goal is it?
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Old 30th Dec 2012, 21:23
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Grrr

The Seven Eight may have problems, but nothing compared to Qantas and an exploding engine!
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Old 30th Dec 2012, 23:19
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I can see why they use that a/c now as goal to beat, not much of a goal is it?
It is a great long-term goal, in 1998, 2 years after its introduction 777 achieved 99.96% dispatch reliability, phenomenal number to this day. To this day buyers of commercial jetliners use it as a yardstick of reliability.

Last edited by olasek; 30th Dec 2012 at 23:21.
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Old 31st Dec 2012, 04:12
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olasek

Yes, but Boeing was referring to entry into service, not 2 years after entry.
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Old 31st Dec 2012, 04:36
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Yes, but Boeing was referring to entry into service, not 2 years after entry.
Correct, and it is quite logical on their part to be pleased with meeting reliability numbers for 787 comparing against the reliability numbers for 777 at the same point in time after introduction into service....

Last edited by olasek; 31st Dec 2012 at 04:56.
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Old 9th Jan 2013, 12:43
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More media hysteria about teething problems. However, the list is starting to get embarassing I'd have thought:

BBC News - Fresh faults with Boeing Dreamliner planes
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Old 9th Jan 2013, 12:45
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As with any new innovation/release of software, etc.: NEVER be the first!
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