Speedbird61

I hope the new CEO at Qantas Alan Joyce, can get Qantas back to the brand that Australians onced loved and respected, just like in the good ole James Strong era.
Now he was a CEO, who cared about his staff more than the shareholders.
I have been a Qantas employee for over 20 years, and Geoff Dixon, whilst has been a great leader, and steered Qantas through some difficult times, he has not won over with his staff.
Most sections of Qantas are now enjoying zero morale status, thanks to Mr Dixon.
Constant threats of Outsourcing, Constant Threats of selling off sections of the company, have given staff a kick in the guts.
The staff have built Qantas to what it is today, so it would be nice to show them a little respect, and job security instead of making them worry if they will be working for Qantas tomorrow or Acme, Engineering, Catering, Baggage Services ect ect.

James Strong would go out of his way to visit all parts of Qantas, and say hello to the workers, he was well respected, and staff loved their job, and loved their company.

Happy staff equals great service, which equals happy customers, which equals happy shareholders, its a win win situation, but Mr Dixon doesn't see it that way, and sadly Qantas has lost its faith with staff, and customers.
I hope Mr Joyce can emulate James Strong and get Qantas back to where it was a long time ago.
Thanks

ANstar

Joyce the new CEO of Qantas

Some discussion here

B A Lert

What a load of tosh! He got the CEO's jop by shafting John F. Ward, as a result of which he was loathed by a large part of the Qantas workforce. History will show that Strong set the way for Dixon and his cost-cutting regime. Did it start with Competitive Tendering when Qantas staff (that is, work units) had to bid for their own work and therefore jobs against outside bidders?

Please don't re-write history.

Speedbird61

Come on now, this is all about Geoff Dixon putting shareholders first.
He couldn't give a toss about his staff and customers.
Please open your eyes, and ears, customer satisfaction is going downhill at a very fast rate.
This is due to staff morale been zero, and staff not giving a toss, and just doing what they have to do, and nothing more.

Its easy, Happy Staff = Happy Customer = Happy Shareholder.

Unhappy staff = Poor customer service = Unhappy shareholders.
I think Mr Branson had this philosophy ??, the above, Staff first.

I don't want to start a slanging match with you, I just wanted to put my view accross, and I feel its very true about the way Mr Dixon has changed Qantas for the worse.

ExSp33db1rd

" Its easy, Happy Staff = Happy Customer = Happy Shareholder."

Worked for 2 major carriers, one doesn't even know I've gone ( except that they've stopped paying me and are about to take my retirement staff travel off me, so I guess they do ) the second paid peanuts but invited me ( and others ) to a presentation every 6 months, where they explained why they couldn't increase the peanut ration but made one feel part of the team so that you ended up agreeing with them (!) then fed and watered the assembly far into the night. The Flight Manager also sent a personal birthday card Aaahhh !

If I had my time again I know which one I'd start with - not saying, but the water in the bath went straight down.