Heard BA are cutting their on board service for flights under two hours. They will remove all meals except breakfast and just serve complementary drinks and snacks.
Once again, in the modern world of business it is customer service that suffers at the expense of much harder decisions like, restructuring the overheads, the back office and management culture...
I remember waiting for 3hrs for our baggage at LGW a couple of years ago and the BA representative said to me that this was my fault. The argument went along these lines....You (the customer) wants low cost fares so you get low cost service....
So rather than restructure the business to be able to deliver competitive fares, with proper service, at a profit, we'll reduce the fares, trade on our name, and screw customer service. Great business strategy.....
Heard BA are cutting their on board service for flights under two hours. They will remove all meals except breakfast and just serve complementary drinks and snacks.
Yes it is certainly not the best way to save £22m. They have gone from being 'the world's favourite airline' a decade ago to being a company on the decline.
It really is a shame. Maybe when the economy turns around we may see the company start to re-invent itself and improve its overall image. I somehow doubt it though.
Answer is simple - vote with your feet. A full fare ticket to London which alot of business people require is the guts of £500 from ABZ (1.5 hours flying time)- for a cup of coffe and a packet of nuts? Get lost - BMI / Flybe for me. Same or better service, fraction of the cost. If they are going to offer a budget service then they can charge budget fares.
Next will be the baggage, only one free bag at check-in. Then it will be charged like Aer Lingus.
For short haul economy you already get one bag free. For long haul and W/C/F tickets you get more bags. Anything else is charged per piece; the price of which depends on sector length.
Max bag weight is 23kg, if above that it is a flat rate of £25 per piece regardless of sector length. Anything above 32kg is not accepted like all airlines.
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I remember when sports equipment used to be free a BA... not anymore.
You get one piece of sporting equipment free. This is above the standard baggage allowance for your cabin/sector length.
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If BA were like Aer Lingus today, I would say with the reduced costs they would have a bright future.
Over the past few years EI has looked pretty flakey at times too!
I'm sure Club Europe will continue to get a meal service; they do need to make some differentiation between Y and C tkts in terms of on board service...
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How are the Engineers ,loaders and Dispatchers (sorry turnround managers) ever going to survive now ?
Luckily no change down here, still get the club meals!
As a reasonably frequent BA user, I've no problem with this move. I do, however, have one impassioned plea to make to BA. For heaven's sake, please get rid of the god-awful seed mix offered with drinks. It is simply diabolical and half-eaten bags of the stuff can be found in every seat pocket on a BA short-haul aircraft after people have tried it, found it awful and left it in the seat-back for the next poor unsuspecting passenger. It has to go!!
The BBC report I read also said that BA were considering removing the chocolates and the Jacobs cream crackers from First Class. I can live without sandwiches. I can also live without chocolates. As for the cream crackers with my British cheese, now that's another story. I've watched the food offering in First shrink considerably over the past ten years. Even the claret is not as good as it was. So I guess BA now want me to spend my money elsewhere?
I was never charged, but others in my group were charged! Yes, it was GB Airways.
This however, was the Heathrow-Faro flight - which I am sure was either a Boeing 757 or Airbus A321. Something strange was that the flight was "operated by LOT" I am wondering whether this was a charter? I think I may have the boarding card somewhere...
Apologies, last time I checked I am sure BA were charging?
I don't see what the problem is. If it will save the National carrier some money during what is clearly a big financial mess for them then thats fine by me. It would be very concerning if you cannot manage 2 1/2 hours without a 'meal'.......it would explain why so many people in this country are getting so obese anyway!
At the end of the day, I know BA fares are not the cheapest but you do get many other benefits over Loco's. The fact that you have to buy a twix when you next fly LHR-GLA should not be a big issue.
I will wait now for the firey replies, I am sure this would have rattled someone's cage
Not serving any food yet not offering any for sale. How is that going to work? I have to say the novelty of those chicken wraps has long worn off! A bag of goodies from pret a manager works for me every time.
I'm suprised they have cut food and not newspapers for the main cabin.
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