Other areas for management types are the costs associated with getting things wrong, even if there isn't a smoking hole in the ground. Wrong decisions are made by everyone and each of these has an associated cost. The clever bit is identifying potentially bad ones before they are made. Pilots do this by thinking about what they are going to do beforehand and then briefing their colleague so they know what's going to happen next. The more interesting briefs are met with a raised eyebrow and the impending process maybe amended as a result. It is also important to discuss how we keep on the "straight and narrow". We have limits, expectations and ways of measuring what we do. We monitor this as we go along and well after the event have the opportunity to review what we have done using QAR data. The same should exist in business - performance indicators based on measurable parameters.