Praise for BA crew, but quite damning regarding the corporate response.
Regrettably the fierce and unrelenting competition from the likes of Ryanair and other low cost carriers has forced the established airlines into a race to the bottom.
We see ground staff outsourced and, in cases like the one above, those outsourced ground staff just telling people to fend for themselves. Much the same as the low cost carriers do.
It grieves me to see my former employer being slagged off for a poor response to an unexpected event but that is the way it is now with no money available to offer the kind of service once paid for by higher fares.