Traf is right. And further to that point, why would anyone wish to tie the future of their careers, and the future of their families to a company that has demonstrated for over TWENTY years that they have no regard for their staff, their hopes and desires or their overall well-being ? The only sane option is to seek out a better employer and a better place to live. Those that live with false hope that CX will ever get better will be sadly disillusioned.