Originally Posted by
Cpt. Underpants
A new manager's M.O. is to do NOTHING that could rock the boat or risk a change, hanging on for dear life in a position they neither understand nor enjoy, just long enough to move on up the corporate ladder and reap the benefits of head office bonuses and a cushy life in the Cotswolds.
And therein lies 90% (or more) of the problem. This truth is all prospective employees or shareholders need to know. That's why very little ever changes at CX until it's a crisis.